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Communications Cloud
Communications is in our DNA
- Nespon Solutions is a Salesforce partner led by former communication industry executives
- We specialize in delivering industry-specific solutions that drive measurable business value
- Our scalable, cost-effective delivery model makes us a compelling partner for communication companies around the world
Our scalable, cost-effective delivery model makes us a compelling partner for communication companies around the world. See how our Performance Improvement Services have helped clients elevate their operations.
Executive Leadership from
of Our Consultants Have Experience in the Communications Industry
Successfully Delivered to
Industry Customers
Communciations Cloud is a Purpose-Built Platform for Communications Service Providers.
Nespon has been a leading Salesforce Partner since 2013. We bring you some of the most experienced Communication Cloud consultants in the industry, ready to prepare applications, migrate data, and integrate Salesforce products into your day-to-day workflows.
With Nespon’s guidance and expertise in implementation and integration, you can transform your workflows quickly and efficiently, to keep up with the pace of change, and do so faster and more efficiently than ever before.
But it’s our focus on understanding your business goals and customizing services to achieve them, with efficiency, speed, and dependability, that makes us a trusted long-term partner.
Getting Started with Communications Cloud
Plan before you implement to drive project success
Project Length:
4 Weeks
Stay ahead of mandatory platform changes with our Comms Cloud Upgrade Analysis!
| Engagement Outcomes | Description |
|---|---|
| Aligned Stakeholders | By establishing defined business goals, objectives and measures of success. |
| Comms Cloud Best Practices | By familiarizing your organization with leading practices to drive business value from your Communications Cloud investment. |
| Identify Quick Wins | By reviewing current pain points and Corresponding level of effort to resolve these items quick wins can be identified. |
| Actionable Roadmap | By documenting actions over time stakeholders involved can plan accordingly. |
| Implementation Readiness | By building scrum teams, enable people and align on methodology a strong foundation is created for implementation success. |
Communications Cloud Upgrade Analysis
Mitigate the risk of this mandatory upgrade and optimize your Org
Mitigation Assessment
& Impact Analysis
Smart View of Change
& Dependencies
See Exactly What to
Test and Fix
| Packages Include | Starter | Comprehensive |
|---|---|---|
| Analyze Client’s Communications Cloud Platform |  | |
| Inventory of potentially impacted areas | | |
| Scope & prioritization of work |  | |
| Detailed Mitigation Report & Remediation | | |
| Duration | 4 Weeks | 8 Weeks |
Straight from our Client
Challenge
Recently established Fiber Company, backed by private equity, has embarked on a transformative journey to fulfill an ambitious growth plan: ensuring 100% fiber access for 1 million households within the next five years. In pursuit of these strategic goals, the company has diligently worked to streamline and modernize its processes and systems.
Solution
A Salesforce centric technology stack was selected to meet the ambitious transformational goals. Nespon was selected as the implementation partner given Nespon’s deep expertise in the communications industry and favorable cost model. The outcome so far has allowed Fiber Company to achieve its innovation goals, while meeting their aggressive time to market needs.
“The launch of a new brand underscores the ambition, acceleration and rapid business transformation guiding our company into new territories.”
Chair of Board of Directors
Ready to get started on your Communications Cloud ?
Communications Cloud
Nespon Solutions combines deep communications industry experience with Salesforce expertise to deliver Communications Cloud solutions built around your business goals, workflows, and transformation priorities.
Talk to a Communications Cloud ExpertComms is in Our DNA
Nespon Solutions combines deep communications industry experience with Salesforce expertise to help communications service providers modernize complex customer, product, sales, and service operations. By leveraging our expertise, CSPs can effectively streamline operations and enhance customer experiences.
Salesforce Communications Cloud is designed for the communications industry, supporting capabilities across product and offer management, configure price quote, order capture and management, customer service, and digital experiences. These capabilities help CSPs manage complex B2B and B2C processes on Salesforce.
From solution design and configuration to integration, data migration, testing, and deployment, Nespon helps organizations implement Communications Cloud within their broader technology landscape. Our global delivery model brings together industry expertise, Salesforce capabilities, and teams across regions to support transformation at enterprise scale.
Discover
Assess your architecture, business processes, data, integrations, and priorities to define the right Communications Cloud roadmap. This step ensures that your chosen path aligns with your strategic objectives and business needs.
Design
Define the solution architecture, customer journeys, data model, integrations, and Communications Cloud capabilities required for your business. A well-crafted design forms the backbone of a successful implementation.
Implement
Configure Communications Cloud and connect Salesforce with the systems, applications, and data that support your communications operations. Implementation involves aligning technology with business goals for optimal performance.
Deploy
Validate configurations, integrations, data, and business processes to prepare your Communications Cloud solution for production. Deployment marks the transition from planning to operational use, ensuring readiness for launch.
Ready to Connect Your Telecom Business on Salesforce?
Talk to a Nespon expert about your Communications Cloud priorities from product catalog and CPQ to order management, customer service, automation, and AI. Our experts are equipped to provide insights that align technology with your strategic objectives.
Schedule a Discovery Call
From Planning to Implementation Readiness
A focused engagement designed to establish priorities, identify quick wins, and create a practical path toward Communications Cloud implementation. This is a strategic step to ensure your Salesforce Communications Cloud deployment supports your business goals.
Aligned Stakeholders
Establish defined business goals, objectives, and measures of success across stakeholders. Ensuring alignment across teams is key to successful implementation and long-term success. Shared understanding of goals fosters collaboration and efficiency.
Comms Cloud Best Practices
Familiarize your organization with leading practices designed to drive business value from your Communications Cloud investment. Leveraging best practices minimizes risks and maximizes returns. Best practices act as a guide for navigating complex implementations.
Identify Quick Wins
Review current pain points and the effort required to address them to identify opportunities for early progress. Quick wins build momentum and demonstrate the value of transformation efforts. Achieving early successes can boost stakeholder confidence and commitment.
Actionable Roadmap
Document prioritized actions over time so stakeholders can plan the path forward. A clear roadmap provides direction and clarity for all involved parties. Effective roadmaps ensure that project milestones are met systematically.
Implementation Readiness
Build the teams, enable people, and align on methodology to create a strong foundation for implementation success. Preparing your organization ensures readiness for change and sustained benefits. Ensuring readiness is crucial for the seamless adoption of new systems.
Need Communications Cloud Live Faster?
Get your core telecom operation running on Salesforce with a defined Communications Cloud Jumpstart covering product catalog, CPQ, order management, BSS/OSS integration, training, testing, and go-live support.
Explore JumpstartMeasurable Impact in Communications Cloud
65%Reduction in Commercial Processes 65% Reduction in Commercial Processes
Nespon helped a leading Latin American telecom provider consolidate CRM across four business units, migrate more than 25 million customers, and integrate over 80 applications into a connected Salesforce environment.
45%Faster case resolution Automated Field Work Order Closures with Agentforce
Nespon helped a leading Latin American telecom provider streamline field operations by enabling technicians to automatically close eligible Work Orders or trigger support tickets based on real time connection checks through CODI integration.
20%Increase in Development Capacity 20% Increase in Development Capacity
Nespon helped Uniti integrate Claude across its software development lifecycle, supporting development, project management, testing, deployment, and DevOps workflows.
FAQ
Common Questions
Ready to Transform Your Communications Operations?
Talk to a Nespon expert about using Salesforce Communications Cloud to connect customer, product, sales, service, and order experiences. Our strategic guidance ensures that your transformation journey is both effective and aligned with your business objectives.
Schedule a Discovery Call