INDUSTRIES

Healthcare

Transform healthcare experiences with Salesforce, AI, and connected data solutions that improve patient engagement, streamline care coordination, and enhance operational efficiency.

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Connect healthcare teams and improve patient experiences

Support healthcare digital transformation with Salesforce, AI, and data integration. Nespon Solutions helps healthcare organizations streamline patient engagement, improve care coordination, and connect administrative workflows to support more responsive service.

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Use cases

What we build for healthcare providers

A selection of what we deliver for hospitals, clinics and care networks.

Patient experience

Appointment assistant

Problem

Patients call to book, move or ask about visits, and front desks stay busy.

Solution

A virtual assistant books and moves visits in the patient’s language at any hour. It sends urgent cases to staff.
Patient experience

Reminder agent

Problem

Patients miss visits, tests and medication because nobody reminds them.

Solution

The assistant sends reminders in the patient’s language and answers simple questions. Staff follow up on replies that need care.
Patient experience

Patient feedback analysis

Problem

Reviews and survey comments sit unread across departments.

Solution

The assistant groups comments by theme and department and drafts a summary. Quality leads decide the actions.
Care coordination

Referral tracking

Problem

Referrals travel by phone and paper, and some never reach the next team.

Solution

The assistant tracks each referral, nudges overdue steps and updates the patient. Coordinators handle exceptions.
Care coordination

Chronic care check ins

Problem

Patients with long term conditions need regular check ins that staff cannot cover.

Solution

The assistant checks in on a schedule and flags worrying answers to a nurse. A clinician decides the next step.
Care coordination

Discharge follow up

Problem

Patients leave hospital with instructions they forget, and some return early.

Solution

The assistant sends the discharge plan, checks how the patient feels and alerts staff to problems.