Energy & Utilities Cloud
Utility-grade CRM — live before next quarter
Time to Go-Live
4-6 Weeks
Certified Experts
200+
Configured & Live
100%
Limited-Time Offer
Under $25K
What Your Utility Business Needs
- Deliver a connected 360° customer experience across all service channels
- Increase customer satisfaction with proactive outage & service communications
- Decrease cost-to-serve through AI-powered self-service and digital channels
- Improve field workforce efficiency with smart scheduling & dispatch
- Streamline new service connections, moves & changes with automated workflows
- Manage energy programs, rebates & demand response at scale
- Boost agent productivity with a unified console for all customer interactions
What's Included
- Discovery sessions on service operations & customer journey mapping.
- Map service request types, field workflows & AMI/OMS integration needs.
- Identify KPIs: CSAT, cost-to-serve, outage resolution time & churn.
- Business Requirements Document (BRD).
- Configure E&U Cloud: accounts, premises, service points & meter data.
- Set up service request management & new connection workflows.
- Configure outage management, alerts & proactive notifications.
- Enable energy efficiency programs, rebate management & field dispatch.
- Integrate with AMI, OMS & billing systems via MuleSoft connectors.
- Agent & field team training on E&U Cloud service console.
- End-user training materials & quick-reference guides.
- Nespon Academy Energy & Utilities Cloud resources.
- User Acceptance Testing (UAT).
- Production go-live support.
- Post go-live Hypercare.
Expected Outcomes
-
Connected Customer 360°
Unified view of every customer, premise & service interaction -
Lower Cost-to-Serve
Digital self-service & AI deflect calls and reduce operational costs -
Faster Outage Resolution
Proactive communications keep customers informed in real time -
Field Workforce Efficiency
Smart scheduling reduces drive time and improves on-time rates -
Program Compliance
Manage rebates, demand response & sustainability programs at scale -
Improved CSAT
Proactive service and self-service options drive higher satisfaction scores
Why Nespon?
-
Summit Partner
Highest Salesforce partner tier — proven delivery excellence -
800+ Certifications
Deep technical expertise across every Salesforce cloud -
Utilities-Led
Former utility executives with deep AMI, OMS & field ops expertise -
AI First
Agentforce & Einstein AI embedded in every engagement -
Global Delivery
4 Centers of Excellence — on-time, on-budget delivery -
Nespon Academy
Built-in training ensures lasting adoption post go-live
Frequently Asked Questions
The Jumpstart is a structured implementation program from Nespon that enables energy, water, and utility providers to go live on Salesforce Energy & Utilities Cloud in 4–6 weeks, delivered by dedicated consultants.
The Jumpstart supports integration with systems such as AMI, OMS, and billing platforms, enabling connectivity between field operations and customer service within Salesforce.
Expected outcomes include a unified customer view, improved service efficiency, better outage visibility, enhanced field workforce coordination, and improved customer experience.
Yes. It includes hands-on training for agents and field teams using the Energy & Utilities Cloud service console, along with user guides and access to Nespon Academy resources.
Nespon is a Salesforce Summit-level Consulting Partner—the highest partner tier—recognized for delivery expertise across industries, including utilities.
The Jumpstart is designed to get your team configured and live in 4–6 weeks using a proven four-phase approach.