INDUSTRIES

Retail

Transform retail experiences with Salesforce, AI, and connected data solutions that personalize customer journeys, strengthen engagement, and streamline retail operations.

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Modernize retail operations and shopper experiences

Nespon Solutions combines industry knowledge with Salesforce, AI, data, and digital transformation expertise to help organizations address complex challenges, modernize operations, and drive measurable business outcomes.

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Use cases

What we build for retailers

A selection of what we deliver for retail and consumer brands, in store and online.

Customer experience

Shopping assistant

Problem

Shoppers cannot find the right product, and support lines stay busy.

Solution

The agent recommends products in Urdu and English. It passes complex questions to staff with the full history.
Customer experience

Order and returns agent

Problem

Shoppers call to track orders and ask for returns.

Solution

The agent tracks orders and starts returns within store policy. Staff approve refunds above a set value.
Customer experience

Feedback analysis

Problem

Reviews and survey comments sit unread across channels.

Solution

The agent groups comments by product and store and drafts a summary. Category managers decide the actions.
Loyalty and offers

Cart recovery agent

Problem

Shoppers abandon carts, and follow ups feel generic.

Solution

The agent follows up with a helpful, personal message. Marketing sets the rules for any discount.
Loyalty and offers

Loyalty offers

Problem

Offers go to everyone, which wastes margin.

Solution

The agent builds offers from purchase history and moments like Eid. Marketing approves the rules.
Loyalty and offers

Win back campaigns

Problem

Customers stop buying, and nobody notices.

Solution

The agent spots lapsing customers and drafts a personal message. Marketing approves it.