Field Service
Deliver frictionless, modern experiences that inspire loyalty and reduce the cost of service.
- Nespon has implemented industry-specific Field Service solutions for major utilities and communications organizations.specific Field Service solutions for major.
- Our industry experts take the time to understand each company’s business processes and workflows.
- We bring deep expertise in integrating Salesforce Field Service with your existing enterprise systems.
- Field Service–specific Training & Enablement is available through the Nespon Academy.
Service
Appointment
Mobile
App
Scheduling &
Optimization
Dispatcher
Knowledge
Base
Parts
Management
Service contracts
& Entitlements
Asset
Management
Modernize Your Field Operations with Service Cloud
Salesforce Field Service extends Service Cloud by providing a unified, real-time view of mobile workers and customer interactions. It connects contact center teams with field technicians through intelligent scheduling, live coordination, and powerful mobile tools, ensuring faster, more efficient, and more reliable on-site service time view of mobile workers and customer interactions.
In addition, it connects contact center teams with field technicians through intelligent scheduling, live coordination, and powerful mobile tools, ensuring faster, more efficient, and more reliable on-site service.
Straight from our Client
Implementation of Field Service modernizes outdated ticketing system
Challenge
A major gas company needed to upgrade its outdated field service management and manual ticketing system. Their goals included:
- Improving emergency response times
- Addressing customer specific service needs
- Meeting strict regulatory and compliance standards
The existing process lacked automation, visibility, and realtime data—making it difficult to manage highvolume field operations.
Solution
Nespon implemented Salesforce Field Service in under six months, fully replacing the manual ticketing system. The new platform:
- Enables faster, more reliable emergency response
- Streamlines and automates scheduling, dispatching, and technician workflows
- Enhances customer experience with realtime service insights
- Supports 1,300 technicians and 400+ daily service visits
- Provides comprehensive metrics and reporting for optimized field team performance
Note: FSL referenced above refers to Salesforce Field Service, the current product name.
“The digitization of tasks and the geolocation of field resources with Field Service allowed us to improve the Emergency process’s effectiveness in assigning priorities and response time.”