Manufacturing
Connect manufacturing operations with Salesforce, AI, and data-driven solutions that streamline sales, strengthen partner relationships, and improve service efficiency.
Talk to Our ExpertsConnect manufacturing operations from sales to services
Accelerate manufacturing digital transformation with Salesforce, AI, and connected data. Nespon Solutions helps manufacturers improve demand visibility, streamline partner collaboration, and connect sales and service teams to strengthen customer relationships.
What we build for manufacturers
A selection of what we deliver for factories, plants and industrial producers.
- Dealers and customers
Dealer order assistant
Problem
Dealers call and message the sales team to check stock, prices and order status.
Solution
A virtual assistant answers dealers in Urdu or English at any hour. It passes special requests to the sales team with the full history.
- Dealers and customers
Warranty claims
Problem
Warranty claims arrive with missing photos, serial numbers and invoices, and staff check them by hand.
Solution
The assistant checks each claim against the warranty terms and asks for anything missing. A staff member approves or rejects it.
- Dealers and customers
Complaint handling
Problem
Complaints about faulty products reach several teams, and nobody links them to the batch.
Solution
The assistant records each complaint with the product and batch details and drafts a reply. Quality staff review the case and approve the reply.
- Production and maintenance
Predictive maintenance
Problem
Machines break down without warning and stop the line.
Solution
The AI model reads sensor and maintenance data and flags machines likely to fail. It suggests a service window, and the maintenance lead decides.
- Production and maintenance
Machine troubleshooting
Problem
Technicians search thick manuals and old work orders to fix a fault.
Solution
The AI model answers from approved manuals and past repairs and shows the source. The technician decides the fix.
- Production and maintenance
Shift handover notes
Problem
Supervisors pass on line problems by word of mouth, and details get lost between shifts.
Solution
The AI model drafts a handover note from line data and operator logs. The incoming supervisor checks it at the start of the shift.
A Manufacturing Cloud expert partner
Salesforce Expert Partner and accredited for Manufacturing Cloud.
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