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INDUSTRIES

Manufacturing

Connect manufacturing operations with Salesforce, AI, and data-driven solutions that streamline sales, strengthen partner relationships, and improve service efficiency.

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Connect manufacturing operations from sales to services

Accelerate manufacturing digital transformation with Salesforce, AI, and connected data. Nespon Solutions helps manufacturers improve demand visibility, streamline partner collaboration, and connect sales and service teams to strengthen customer relationships.

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Use cases

What we build for manufacturers

A selection of what we deliver for factories, plants and industrial producers.

  • Dealers and customers

    Dealer order assistant

    Problem

    Dealers call and message the sales team to check stock, prices and order status.

    Solution

    A virtual assistant answers dealers in Urdu or English at any hour. It passes special requests to the sales team with the full history.

  • Dealers and customers

    Warranty claims

    Problem

    Warranty claims arrive with missing photos, serial numbers and invoices, and staff check them by hand.

    Solution

    The assistant checks each claim against the warranty terms and asks for anything missing. A staff member approves or rejects it.

  • Dealers and customers

    Complaint handling

    Problem

    Complaints about faulty products reach several teams, and nobody links them to the batch.

    Solution

    The assistant records each complaint with the product and batch details and drafts a reply. Quality staff review the case and approve the reply.

  • Production and maintenance

    Predictive maintenance

    Problem

    Machines break down without warning and stop the line.

    Solution

    The AI model reads sensor and maintenance data and flags machines likely to fail. It suggests a service window, and the maintenance lead decides.

  • Production and maintenance

    Machine troubleshooting

    Problem

    Technicians search thick manuals and old work orders to fix a fault.

    Solution

    The AI model answers from approved manuals and past repairs and shows the source. The technician decides the fix.

  • Production and maintenance

    Shift handover notes

    Problem

    Supervisors pass on line problems by word of mouth, and details get lost between shifts.

    Solution

    The AI model drafts a handover note from line data and operator logs. The incoming supervisor checks it at the start of the shift.

Explore all use cases
Why Nespon

A Manufacturing Cloud expert partner

Salesforce Expert Partner and accredited for Manufacturing Cloud.

750+
Salesforce certifications
18+
Years of excellence
98%
Client satisfaction
Salesforce Expert Partner badge — Manufacturing
Expert partner
Salesforce Accredited Partner badge — Manufacturing
Accredited partner

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