Copilot Practice
We build agents that embed intelligence into your existing Microsoft environment — so adoption takes care of itself.
The biggest risk with any AI agent isn’t the technology — it’s whether your team will use it. Nespon’s Copilot Practice builds Hero Agents that surface inside Teams, Outlook, and Dynamics 365 — the tools your workforce opens every morning — so there’s no behaviour change, no new login, no adoption campaign required.
M365
Native integration
Zero
New tools required
Now
Pilot enrolling
Copilot Practice
Microsoft · Early Access Program
- Pilot program — currently enrolling
- Active pilot agents in build for telecom clients
- Design partners shape the agent roadmap directly
- Nominal pilot fee — production pricing post-launch
- Built entirely in your existing M365 environment
Browse by department
Sales
6 agents
Customer Care
3 agents
Marketing
4 agents
Network
5 agents
Product
4 agents
Digital & IT
5 agents
Corporate Functions
6 agents
Copilot Practice is Nespon’s Microsoft-native AI agent program that deploys pre-built “Hero Agents” — intelligent assistants designed to automate tasks and surface insights directly within your existing Microsoft 365 tools. 33 Hero Agents deliver 170+ combined capabilities across 7 departments, designed for telecom enterprises using Microsoft 365 who want to deploy AI agents within existing workflows.
What problems do Hero Agents solve?
Hero Agents address common operational challenges in telecom enterprises:
- Sales teams spend hours preparing for meetings — the B2B Acquisition agent auto-generates briefing packs from Dynamics 365 data, cutting prep time by 70%.
- Customer Care agents struggle with billing queries — the Customer Support agent surfaces account history and troubleshooting steps instantly in Teams.
- Network teams manually track incident status across systems — the Network Maintenance agent consolidates alerts and recommends prioritisation in real time.
- Finance teams reconcile vendor invoices across spreadsheets — the Procurement & Finance Ops agent automates matching and flags exceptions automatically.
- HR teams chase onboarding tasks across email threads — the Talent Acquisition agent orchestrates the entire workflow from offer to first day.
Why Copilot
AI that your team will actually use
Zero new tools
Hero Agents surface in Teams and Outlook — where your team already spends their day. No new app, no new login, no "go to the AI portal" workflow to build adoption for.
Native M365 integration
Connects natively to Dynamics 365, Power BI, SharePoint, and the full M365 ecosystem. No new licences, no data migration, no vendor complexity.
Shape the roadmap
Pilot partners work directly with our team to define use cases, test agents, and influence the capability roadmap — at nominal pilot investment.
Production-ready by design
Pilot agents are built to production standards from day one — so your V1 is ready to scale, not a prototype you'll need to replace in six months.
The pilot journey
How the pilot program works
Four steps from joining the pilot to a production-ready Copilot Hero Agent in your M365 environment.
Discovery & scoping
We map your pain points to Hero Agent capabilities — identifying the 2–3 use cases with the highest impact for your M365 environment.
Agent build
Nespon builds the pilot agent on Copilot Studio, connecting to your Dynamics 365 data, Teams workflows, and M365 services. You review at every milestone.
Live pilot & feedback
Agent goes live with a defined user group. You measure against agreed KPIs and Nespon iterates rapidly — weekly release cycles during the pilot.
Production rollout
Pilot agent promoted to production. V2 scoped based on pilot learnings — broader rollout, deeper integrations, expanded department coverage.
Hero Agent Library
170+ capabilities across 7 departments
All Hero Agent capabilities available in the Agentic AI Practice.
Dispatch, triage & field copilot
All Hero Agents
Jump directly to any Hero Agent
All 33 Hero Agent capabilities available in the Agentic AI Practice.
Sales
GTM & Revenue Ops
View agent →
Sales
Forecasting & Analytics
Sales
B2B Acquisition
Sales
Deal Management
Sales
Retail & Site Strategy
Sales
Partner & Channel
Customer Care
Onboarding & Activation
Customer Care
Field Service
Customer Care
Customer Support
Marketing
Performance Marketing
Marketing
Lead Management
Marketing
Base Management
Network
Network Planning & Design
Network
Build & Deployment
Network
Spectrum Management
Network
Network Maintenance
Network
Energy & Sustainability
Product
Portfolio Strategy
Product
Mobile Plan Management
Product
Add-ons & Devices
Product
Broadband Development
Digital & IT
IT Strategy & Governance
Digital & IT
Software Development
Digital & IT
Cyber Threat Response
Digital & IT
Data Engineering
Digital & IT
AI / ML Development
Corporate Functions
Talent Acquisition
Corporate Functions
People Operations
Corporate Functions
Financial Planning
Corporate Functions
Procurement & Finance Ops
Corporate Functions
Tax & Compliance
Corporate Functions
Partner & Supplier Ops
Join the Copilot Practice pilot program.
We’re accepting a limited number of design partners to build the first Copilot Hero Agents for telecom. Early partners get first-mover advantage, shape the roadmap, and go live at nominal investment.
All Hero Agents
1
Apply in 10 minutes
Tell us your M365 environment, the department you want to start with, and the problem you want solved.
2
Scoping call in week 1
We confirm fit, align on 2–3 priority use cases, and agree pilot KPIs before any build starts.
3
Agent live in 6 weeks
Production-ready agent in your M365 environment. Pilot learnings feed directly into V2 scope.
Frequently Asked Questions
A Hero Agent is an organization’s first flagship AI agent use case, a small set of high-impact, low-risk deployment chosen to deliver quick, measurable wins. It’s built to prove value with a few visible successes before expansion into more complex workflows.
Nespon offers Hero Agent capabilities across the Microsoft Copilot ecosystem, integrating with Teams, Outlook, Dynamics 365, SharePoint, Power BI, and other business applications based on use cases and architecture requirements.
Pilot timelines vary depending on business requirements, integrations, and use case complexity. Most pilot engagements include discovery, solution design, implementation, testing, and feedback cycles before production rollout.
Copilot Practice is designed primarily for telecommunications organizations using Microsoft ecosystems that want to introduce AI-powered workflows within existing business processes and operational environments.
Hero Agents can be designed to integrate with existing business systems, data sources, workflows, and operational environments depending on architecture, business requirements, and platform capabilities.
Yes. Hero Agents can be customized based on operational requirements, workflows, use cases, and business objectives to align with enterprise environments.
Hero Agents built on Microsoft Copilot inherit Microsoft’s enterprise security stack, existing Microsoft 365 permissions, Entra ID identity governance, and Purview compliance controls (DLP, audit, eDiscovery), with centralized admin management plus the approval processes and human oversight each organization defines. See Microsoft’s Copilot security and governance documentation for details.
Hero Agents are designed to support teams by automating repetitive tasks, accelerating workflows, and improving operational efficiency. Organizations typically use AI agents to augment teams rather than replace them.
Pricing depends on use cases, deployment scope, pilot requirements, integrations, and licensing considerations. Contact our team to discuss pilot programs and production deployment options.