Agentforce Practice
We build agents that turn your existing Salesforce investment into an intelligent, always-on digital workforce.
Your data is already in Salesforce. Your team already works in Salesforce. Nespon’s Agentforce Practice builds Hero Agents that make that environment act — autonomously, intelligently, and within the Einstein Trust Layer your compliance team already relies on.
Average V1 deployment
Salesforce Summit Partner
Agentforce Certified Practice
- 64+ Agentforce certified professionals
- Summit Partner — highest Salesforce tier
- Einstein Trust Layer — enterprise-grade security
- Native Communications Cloud integration
Browse by department
Sales
6 agents
Customer Care
3 agents
Marketing
4 agents
Network
5 agents
Product
4 agents
Digital & IT
5 agents
Corporate Functions
6 agents
Why Agentforce
The AI platform built for enterprises that run on Salesforce
Einstein Trust Layer
Zero data retention on LLM calls. Native data residency controls. Full audit trail. The only enterprise AI platform your legal and compliance team will actually approve.
Zero new tools
Agents surface inside Sales Cloud, Service Cloud, and Field Service Lightning. Your team doesn't change how they work — the work just gets done for them.
Your data, already there
Data Cloud means agents act on real-time, unified customer and operational data — no migration, no integration project, no data gap.
4–6 weeks to V1
Production-ready agents in weeks, not quarters. Built entirely inside your existing environment — no new licences, no new vendors.
Hero Agent Library
170+ capabilities across 7 departments
Select a department to explore the Hero Agents available in the Agentforce Practice.
Dispatch, triage & field copilot
Client success stories
Agents we've built. Results clients have measured.
Real deployments across telecom, insurance, retail, and public sector — every metric independently measured by the client.
Field service work order automation
Technicians struggled to close work orders in the field — dependent on supervisors, prone to errors, causing SLA breaches across thousands of monthly dispatches.
E2E
Field ops automated end-to-end
Zero
Dispatcher intervention on tickets
Real‑time
Customer notifications
B2B sales cycle acceleration
Long B2B sales cycles with reps spending excessive time configuring proposals and verifying inventory — slowing deals and losing pipeline.
360°
Customer view with proposals
Auto
Proposal generation
Faster
Sales cycle acceleration
Transfer processing at scale
Managing 12,000+ transfers per month with a 4-person team and a 29-hour average assignment time — operationally unsustainable.
40m
Transfer time — down from 29hrs
+69%
Conversion rate improvement
−25%
Operational workload reduction
Policy inquiry self-service
Clients with 1,000+ policies facing complex, time-consuming inquiries — overwhelming advisors and degrading service quality.
<5m
Response time — from 1–2 days
1/3
Advisor capacity freed
↑NPS
Customer satisfaction
Pension inquiry automation
High volume of pension-related inquiries overwhelming the team — delays, poor traceability, and frustrated citizens.
0m
Waiting time — 24/7 answers
100%
Traceability — all logged in CRM
Seamless
Human escalation
Post-sales self-service
Fragmented channels with no CRM integration — contextless inquiries and inefficient escalations overwhelming support teams.
Real‑time
Order status and returns
Auto
Orders without human touch
Smart
Escalation with full context
All Hero Agents
Jump directly to any Hero Agent
All 33 Hero Agent capabilities available in the Agentic AI Practice.
Sales
GTM & Revenue Ops
View agent →
Sales
Forecasting & Analytics
Sales
B2B Acquisition
Sales
Deal Management
Sales
Retail & Site Strategy
Sales
Partner & Channel
Customer Care
Onboarding & Activation
Customer Care
Field Service
Customer Care
Customer Support
Marketing
Performance Marketing
Marketing
Lead Management
Marketing
Base Management
Network
Network Planning & Design
Network
Build & Deployment
Network
Spectrum Management
Network
Network Maintenance
Network
Energy & Sustainability
Product
Portfolio Strategy
Product
Mobile Plan Management
Product
Add-ons & Devices
Product
Broadband Development
Digital & IT
IT Strategy & Governance
Digital & IT
Software Development
Digital & IT
Cyber Threat Response
Digital & IT
Data Engineering
Digital & IT
AI / ML Development
Corporate Functions
Talent Acquisition
Corporate Functions
People Operations
Corporate Functions
Financial Planning
Corporate Functions
Procurement & Finance Ops
Corporate Functions
Tax & Compliance
Corporate Functions
Partner & Supplier Ops
Ready to put your Salesforce investment to work?
Our certified Agentforce specialists will scope a deployment plan that turns your existing Salesforce environment into an intelligent digital workforce.
All Hero Agents
1
60-min discovery
We map your Salesforce environment and pain points to specific Hero Agent capabilities.
2
Live agent demo
You see the agent working inside a Salesforce environment that mirrors your stack.
3
Scoped V1 proposal
Clear plan, clear timeline, clear investment. No obligation, no lock-in.
Frequently Asked Questions
Agentforce can support organizations across multiple industries depending on business requirements and use cases. Nespon primarily focuses on telecommunications, insurance, retail, and enterprise environments where AI-powered workflows can support customer service, sales, operations, and business processes.
Implementation timelines depend on business requirements, integrations, governance processes, and use case complexity. Organizations using defined use cases and accelerators may achieve faster deployments compared to building solutions entirely from scratch.
Nespon combines Salesforce expertise, pre-built Hero Agents, industry experience, and Agentforce-focused delivery capabilities to help organizations accelerate AI adoption. As a Salesforce Summit Partner, Nespon focuses on practical use cases, faster implementation approaches, and enterprise-ready deployment models.
Yes. Agentforce is built natively on the Salesforce Platform, so agents can leverage your existing data models, Flows, Apex, and automations rather than requiring a rebuild. Readiness depends on the state of your cur rent implementation, data quality and architecture, which is typically where an assessment starts.
Traditional chatbots, including Einstein Bots, primarily respond to predefined questions and scripted workflows. Agentforce agents reason about requests, plan and execute actions across systems, and complete tasks like resolving cases or qualifying leads, and can be triggered by data changes or business events, not just user messages.
Yes. Hero Agents can be customized based on business processes, operational requirements, workflows, and enterprise use cases to align with organizational needs.
Agentforce is governed by Salesforce’s Einstein Trust Layer — data masking, zero data retention, toxicity detection, and full audit trails — and agents operate within your org’s existing permission model. Organizations add guardrails, approvals, and human oversight on top. See Salesforce’s Einstein Trust Layer for details.
Generally, yes. Agentforce is licensed separately through consumption-based models Flex Credits (per action) or per-conversation pricing, plus per-user add-ons. A free Foundations tier is available on Enterprise Edition and above for piloting. See Salesforce’s Agentforce pricing for current rates.
Nespon currently offers 33 Hero Agents with capabilities designed across Sales, Customer Care, Marketing, Network Operations, Product Management, Digital & IT, and Corporate Functions to support different operational workflows.
Yes. Organizations typically use AI agents to support teams by automating repetitive tasks, accelerating workflows, and improving operational efficiency rather than replacing human expertise.