Webinar Highlights
The Future B2B Telco Seller:
AI Agents for the
Entire Revenue Cycle
In this webinar, Nicolas Howard, Enterprise AI & Revenue Transformation Expert at Nespon Solutions EMEA, explored how AI agents are transforming the B2B telecom revenue cycle. He discussed how purpose-built AI agents can improve seller productivity, automate repetitive tasks, and help telecom organizations make faster, data-driven commercial decisions while strengthening customer engagement.
Nicolas Howard
President – EMEA Region
Speaker
Quratulain Tariq
Senior Solutions Engineer – Ortoo
Speaker
Carmen Liano
Director of Pre-Sales & Delivery – Nespon Solutions
Speaker
Quratulain Tariq
Senior Solutions Engineer – Ortoo
Speaker
Empowering Women in Tech:
Insights from Trailblazing Leaders
In our recent webinar, we had the privilege of hosting two remarkable women from different corners of the world, both achieving great heights in the technology industry. Carmen Liano, Director of Pre-Sales & Delivery, North America, shared her extensive experience in custom software development across industries including telecommunications, banking, healthcare, retail, and government. Quratulain Tariq, Salesforce MVP and Golden Hoodie Award Winner, and Senior Solutions Engineer at Ortoo, brought her perspective as a recognized technology innovator with multiple accolades in the Salesforce ecosystem.
Together, they engaged in a candid fireside conversation about the real challenges women continue to face in technology, the leadership barriers they have overcome, and the growing opportunities available for those ready to step forward and lead.
Key Takeaways from the Webinar
- Practical insights from women who have built successful careers in tech
- Honest perspectives on overcoming industry challenges
- Guidance on navigating growth and leadership opportunities
- Inspiration to build confidence and define your own path
Our Previous Webinar
The Signal Beyond the Signal – A Story about Telcos Evolution
In our recent webinar, held in collaboration with Salesforce, industry experts Nicolas Howard and Juan Manuel Garcia discussed how AI and data are helping telecom providers evolve beyond connectivity and deliver smarter, customer-first experiences. It was an insightful session that explored the next chapter of telecom innovation and how the industry is shaping the future through intelligent, data-driven strategies.
AI Agents in Finance: Automate, Scale & Win with Salesforce Agentforce
In our last webinar, Carmen Llano and Fabian Mojica explored how Salesforce is transforming Field Service Management with AI. They shared how Agentforce and Einstein for Field Service use generative AI, predictive insights, and automation to streamline workflows, recommend next-best actions, and deliver proactive service for both field technicians and dispatchers.
AI Agents in Finance: Automate, Scale & Win with Salesforce Agentforce
We recently hosted an exclusive webinar, “AI Agents in Finance: How to Automate, Scale & Win with Salesforce Agentforce” In this session, Ivan Hassig and Albert Cortez shared valuable insights on how AI agents are transforming the finance industry from automating repetitive tasks to scaling service operations and delivering better customer outcomes.
Agentforce: Where Human Experience Meets Strategic Innovation
In our last global webinar, Jason Carter of Nespon Solutions and Brad Pruner of Salesforce introduced Agentforce. It’s a purpose built solution designed to empower agents and transform service operations in the telecom industry. They walked through real-world use cases and showcased a live demo focused on billing inquiry and quoting scenarios. The session ended with a look at the Agentforce roadmap, highlighting upcoming features and enhancements.
AI Powered Solutions
We recently hosted an insightful webinar exploring the transformative impact of AI technologies. Arfa Zaman, our SQA Lead, guided participants through the strategic implementation of AI-driven tools. The session covered how to integrate ChatGPT, a leading language model, and provided hands-on experience with APEX Class external API integration and the latest features in Lightning Web Components (LWC).
Performance Improvement For Comms Cloud
In our last webinar, “Performance Improvement For Comms Cloud” our speakers Touqeer Khan and Nida Iqbal shared valuable insights into leveraging the Standard Cart API to enhance the functionality and efficiency of Comms Cloud. They discussed key strategies for optimizing Comms Cloud performance, demonstrating how these innovations can drive operational growth and improve service delivery.
Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis
In our previous webinar, “Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis” distinguished speakers Abhijit Sur, Senior Director of Product Management at Salesforce, and Albert Cortez, Salesforce Industries Architect at Nespon Solutions, shared valuable insights into leveraging AI to boost efficiency and profitability.
Data Cloud & AI
In our recent webinar, Nespon Solutions shared insights into how data and AI are transforming business operations. Led by Touqeer, our Technical Architect, the session highlighted practical use cases and applications for leveraging these technologies to drive growth and efficiency.