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AIforce
Bring Salesforce data, business logic, and workflows into the AI tools and applications your teams already use. AIforce, formerly Headless 360, enables organizations to connect enterprise AI with trusted Salesforce capabilities. Nespon Solutions helps businesses create intelligent experiences, streamline operations, and enable actions across connected business systems.
Talk to an AIforce ExpertSalesforce Intelligence. Wherever Work Happens.
AIforce brings Salesforce data, workflows, business logic, and enterprise context into AI-powered applications and interfaces. It enables employees and authorized AI agents to access relevant information and perform supported business actions without relying exclusively on the traditional Salesforce interface.
Powered by Salesforce's Headless Toolkit, AIforce uses APIs, Model Context Protocol (MCP) servers, reusable skills, and developer tools to connect Salesforce capabilities with external AI platforms and business applications.
By extending existing Salesforce capabilities into connected experiences, organizations can create more intelligent workflows while maintaining established security, permissions, and governance.
Manage Every Request
Track customer issues, questions, and support requests from creation through assignment, escalation, and resolution with Salesforce integration.
Connect Service Channels
Bring service interactions from multiple supported channels into Salesforce and manage them through a connected service operation, enhancing your CRM's reach.
Route Work Where It Belongs
Use queues, assignment logic, and Omni-Channel routing to direct service work according to your operating model, optimizing workflow efficiency.
Support Faster Service Work
Give service reps access to knowledge while using Salesforce automation and applicable AI capabilities across service workflows, improving service delivery speed.
Salesforce Capabilities. Where Your Teams Need Them.
Headless 360 extends selected Salesforce capabilities beyond the traditional CRM interface to create role-specific experiences around how employees actually work.
Embedded Salesforce Experiences
Surface relevant Salesforce information and interactions within external applications and employee experiences, ensuring seamless access to critical CRM data.
CRM Data Access
Give users access to the customer, account, opportunity, and other Salesforce information required for their work, facilitating informed decision-making.
Workflow & Actions
Allow supported Salesforce workflows and actions to be initiated from connected work environments, streamlining processes and enhancing productivity.
Role-Based Experiences
Create focused experiences around the Salesforce capabilities required by specific users and business functions, tailoring CRM functionalities to specific needs.
Application Integration
Connect Salesforce with collaboration and business applications to create more continuous workflows across systems, enabling a unified operational approach.
Salesforce Governance
Keep Salesforce as the underlying CRM so connected experiences continue to work with established data, processes, permissions, and business logic, ensuring robust governance.
Ready to Bring Salesforce Into the Flow of Work?
Talk to a Nespon expert about bringing Salesforce data, workflows, and actions into the applications your teams already use, while keeping Salesforce at the core. Discover how Headless 360 can transform your CRM strategy through Salesforce Headless 360 architecture.
Schedule a Discovery Call
Salesforce at the Core. Experience Everywhere.
Headless 360 brings Salesforce into the tools employees already use, reducing context switching and improving efficiency.
Connect the Work Environment
Connect Salesforce with the application or digital experience where users need CRM capabilities.
From Strategy to Salesforce Execution
Nespon Solutions helps organizations build and evolve Salesforce service operations around their customer support processes, connecting cases, channels, routing, knowledge, automation, and AI. This comprehensive approach ensures that your CRM remains a central pillar of your service strategy.
About Nespon
Common Questions
Headless 360 extends Salesforce data, workflows, and actions into external applications and work environments, allowing users to interact with CRM capabilities beyond the traditional Salesforce interface while keeping Salesforce at the core.
Headless CRM separates the CRM backend from its traditional user interface, allowing CRM capabilities to be delivered through other applications and digital experiences.
Yes. Salesforce APIs and integrations can enable selected data, workflows, and actions to be accessed through external applications.
No. Salesforce remains the underlying CRM and system of record while selected user experiences are delivered through other applications.
A headless approach can provide more focused experiences, extend CRM capabilities into existing workflows, and reduce the need for users to move between applications.
Organizations where employees spend significant time outside Salesforce or only need specific CRM capabilities within their existing workflows can evaluate a headless approach.
Headless 360 brings Salesforce data, workflows, and actions into the applications employees already use while Salesforce remains the system of record.
Agentforce provides AI agents that reason and act, while Headless 360 brings Salesforce capabilities into external applications and everyday workflows.
Look for providers with strong Salesforce, integration, architecture, and governance expertise. Nespon delivers Headless 360 solutions as a Salesforce Summit Partner.
Headless 360 consultants should combine Salesforce architecture, API, integration, security, and UX expertise. Nespon provides these capabilities through its Salesforce practice.
Ready to Rethink the Salesforce Experience?
See how Headless 360 can bring Salesforce data, context, and actions closer to your users without changing the systems at the core.
Talk to a Headless 360 Expert