Service Cloud
Service Cloud enables companies to reduce costs and increase ROI with the world’s most complete service platform at scale.
With Service Cloud, you can choose how your customers reach you by email, phone, social media, online communities, chat, text, and more.
To keep your customers satisfied when they do contact you, Service Cloud makes sure that your agents have all the tools they need to respond efficiently to customer questions and requests.
- Service Cloud boosts agent productivity
- Allows communication on multiple channels
- Supports solving issues in the field
New Service Cloud Implementation
Your Service Cloud implementation is one of the most important things you can do to ensure your success with your CRM. Our implementations take you through the core components and allow for additional support as needed.
We’ll work with you to uncover your needs and identify the various features and configurations of Service Cloud that need to be utilized in order to provide great customer service while also allowing your agents to be as productive and efficient.
Across chat, text and social, we can configure Service Cloud to ensure your customers’ voices can be heard and their Cases can be routed to the correct agent.
We’ll help you identify the elements of your Service Cloud instance that should be exposed through a Customer Community to allow your Customers to gain insight into their Cases, change their Contact information and gain access to information that helps them solve their own problems without needing to submit a Case.
Harness the power of Einstein AI to take your support organization to the next level. We will configure Einstein Chat Bots to help customers resolve routine issues or leveraging Einstein Next Best Action to deliver recommended actions, in real time, in the agent workspace.
We can help establish Service Cloud Entitlements to help you establish the different service levels that should be considered when servicing your Clients. With Entitlements, we can configure Service Cloud to ensure your agents are alerted when Case SLA violations are approaching or when they occur and notify the necessary individuals to ensure proper action is taken.
Optimizing Your Service Cloud
We’re here to help make sure that your Service Cloud processes can change as your business needs change. Let our Salesforce certified Service Cloud experts help you optimize your investment in Service Cloud.
As certified Service Cloud experts, we exist specifically to support your Salesforce needs on an ongoing basis. Let us take care of Service Cloud administration while you take care of running your business.
If your Service Cloud instance includes or requires a fair amount of custom development, from Apex Triggers to Lightning Web Components, our developers are here to help maintain your custom code as well as support new features that are programmatic in nature.
We can help you measure current adoption rates, identify bottlenecks and get the feedback necessary to determine the steps that can be taken to improve adoption, standardize processes and increase efficiencies to maximize ROI.
Whether you had a poor experience with your initial implementation or it’s just become too customized over the years and is no longer functional, we’re here to help. We can help untangle your instance and chart the course to having an instance that delivers on the vision you had for it when you first adopted Service Cloud.
