Série de Webinars
O Sinal Além do Sinal – Uma História sobre a Evolução das Telecoms
Em nosso webinar recente, realizado em colaboração com a Salesforce, os especialistas do setor Nicolas Howard e Juan Manuel Garcia discutiram como IA e dados estão ajudando provedores de telecom a evoluir além da conectividade e oferecer experiências mais inteligentes e centradas no cliente.
Foi uma sessão esclarecedora que explorou o próximo capítulo da inovação em telecomunicações e como o setor está moldando o futuro por meio de estratégias inteligentes e orientadas por dados.
Nicolas Howard
Diretor-Geral – Nespon Solutions
Palestrante
Juan Manuel Garcia
Consultor do Setor – Telecom, Salesforce
Palestrante
Fabian Mojica
Especialista Distinto em Engenharia de Soluções
Speaker
Carmen Liano
Diretora de Pré-Vendas & Entregas, América do Norte
Speaker
Revolução do Salesforce Agentforce & IA para Field Service
Em nosso último webinar, Carmen Llano e Fabian Mojica compartilharam insights valiosos sobre como a Salesforce está transformando o gerenciamento de Field Service com IA de última geração. Eles discutiram como essas inovações aprimoram a experiência tanto para técnicos de campo quanto para despachantes de back-office. Os participantes aprenderam como o Agentforce e o Einstein for Field Service utilizam IA generativa, análises preditivas e insights em tempo real para automatizar fluxos de trabalho rotineiros, recomendar próximas melhores ações e oferecer um serviço proativo em larga escala.
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Nosso Webinar Anterior
AI Agents in Finance: Automate, Scale & Win with Salesforce Agentforce
We recently hosted an exclusive webinar, “AI Agents in Finance: How to Automate, Scale & Win with Salesforce Agentforce” In this session, Ivan Hassig and Albert Cortez shared valuable insights on how AI agents are transforming the finance industry from automating repetitive tasks to scaling service operations and delivering better customer outcomes.
Agentforce: Where Human Experience Meets Strategic Innovation
In our last global webinar, Jason Carter of Nespon Solutions and Brad Pruner of Salesforce introduced Agentforce. It’s a purpose built solution designed to empower agents and transform service operations in the telecom industry. They walked through real-world use cases and showcased a live demo focused on billing inquiry and quoting scenarios. The session ended with a look at the Agentforce roadmap, highlighting upcoming features and enhancements.
AI Powered Solutions
We recently hosted an insightful webinar exploring the transformative impact of AI technologies. Arfa Zaman, our SQA Lead, guided participants through the strategic implementation of AI-driven tools. The session covered how to integrate ChatGPT, a leading language model, and provided hands-on experience with APEX Class external API integration and the latest features in Lightning Web Components (LWC).
Performance Improvement For Comms Cloud
In our last webinar, “Performance Improvement For Comms Cloud” our speakers Touqeer Khan and Nida Iqbal shared valuable insights into leveraging the Standard Cart API to enhance the functionality and efficiency of Comms Cloud. They discussed key strategies for optimizing Comms Cloud performance, demonstrating how these innovations can drive operational growth and improve service delivery.
Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis
In our previous webinar, “Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis” distinguished speakers Abhijit Sur, Senior Director of Product Management at Salesforce, and Albert Cortez, Salesforce Industries Architect at Nespon Solutions, shared valuable insights into leveraging AI to boost efficiency and profitability.
Data Cloud & AI
In our recent webinar, Nespon Solutions shared insights into how data and AI are transforming business operations. Led by Touqeer, our Technical Architect, the session highlighted practical use cases and applications for leveraging these technologies to drive growth and efficiency.