Webinar Series
The Signal Beyond the Signal – A Story about Telcos Evolution
In our recent webinar, held in collaboration with Salesforce, industry experts Nicolas Howard and Juan Manuel Garcia discussed how AI and data are helping telecom providers evolve beyond connectivity and deliver smarter, customer-first experiences.
It was an insightful session that explored the next chapter of telecom innovation and how the industry is shaping the future through intelligent, data-driven strategies.
Nicolas Howard
Managing Director – Nespon Solutions
Speaker
Juan Manuel Garcia
Industry Advisor – Telecom, Salesforce
Speaker
Fabian Mojica
Distinguished Specialist Solution Engineer
Speaker
Carmen Liano
Director of Pre-Sales & Delivery, North America
Speaker
Salesforce’s Agentforce & AI Revolution for Field Service
In our last webinar, Carmen Llano and Fabian Mojica shared valuable insights on how Salesforce is transforming Field Service Management with next-level AI. They discussed how these innovations enhance the experience for both field technicians and back-office dispatchers. Attendees learned how Agentforce and Einstein for Field Service leverage generative AI, predictive analytics, and real-time insights to automate routine workflows, recommend next-best actions, and deliver proactive service at scale.
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Our Previous Webinar
AI Agents in Finance: Automate, Scale & Win with Salesforce Agentforce
We recently hosted an exclusive webinar, “AI Agents in Finance: How to Automate, Scale & Win with Salesforce Agentforce” In this session, Ivan Hassig and Albert Cortez shared valuable insights on how AI agents are transforming the finance industry from automating repetitive tasks to scaling service operations and delivering better customer outcomes.
Agentforce: Where Human Experience Meets Strategic Innovation
In our last global webinar, Jason Carter of Nespon Solutions and Brad Pruner of Salesforce introduced Agentforce. It’s a purpose built solution designed to empower agents and transform service operations in the telecom industry. They walked through real-world use cases and showcased a live demo focused on billing inquiry and quoting scenarios. The session ended with a look at the Agentforce roadmap, highlighting upcoming features and enhancements.
AI Powered Solutions
We recently hosted an insightful webinar exploring the transformative impact of AI technologies. Arfa Zaman, our SQA Lead, guided participants through the strategic implementation of AI-driven tools. The session covered how to integrate ChatGPT, a leading language model, and provided hands-on experience with APEX Class external API integration and the latest features in Lightning Web Components (LWC).
Performance Improvement For Comms Cloud
In our last webinar, “Performance Improvement For Comms Cloud” our speakers Touqeer Khan and Nida Iqbal shared valuable insights into leveraging the Standard Cart API to enhance the functionality and efficiency of Comms Cloud. They discussed key strategies for optimizing Comms Cloud performance, demonstrating how these innovations can drive operational growth and improve service delivery.
Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis
In our previous webinar, “Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis” distinguished speakers Abhijit Sur, Senior Director of Product Management at Salesforce, and Albert Cortez, Salesforce Industries Architect at Nespon Solutions, shared valuable insights into leveraging AI to boost efficiency and profitability.
Data Cloud & AI
In our recent webinar, Nespon Solutions shared insights into how data and AI are transforming business operations. Led by Touqeer, our Technical Architect, the session highlighted practical use cases and applications for leveraging these technologies to drive growth and efficiency.