Salesforce Field Service
Deliver frictionless, modern experiences that inspire loyalty and lower the cost of service
- Nespon has implemented industry-specific Field Service solutions for major utilities & communications companies
- Our industry experts spend the time to understand a company’s business processes and workflows
- We have deep expertise in the integration of Salesforce Field Service with existing systems
- Field Service specific Training & Enablement is available through our Nespon Academy
Service
Appointment
Mobile
App
Scheduling &
Optimization
Dispatcher
Knowledge
Base
Parts
Management
Service contracts
& Entitlements
Asset
Management
Field Service is an extension of Service Cloud that provides a comprehensive view of mobile workers and customer experience.
Ready to get started on your Salesforce Field Service?
Straight from our Client
Implementation of Salesforce Field Service modernizes outdated ticketing system
Challenge
For the Gas company sought to upgrade their outdated field service management and ticketing system to improve emergency response, cater to specific customer needs, and meet regulatory standards.
Solution
Field Service was implemented in less than six months. Fully replacing a manual ticketing system, FSL enables prompt emergency response, boosts efficiency, and enhances the customer experience for gas company. With FSL, managing 1,300 technicians and 400 daily visits is seamless, backed by comprehensive metrics and reports for optimized service team management.
“The digitization of tasks and the geolocation of field resources with Salesforce Field Service Lightning allowed us to improve the Emergency process’s effectiveness in assigning priorities and response time.”
