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Data Cloud and AI

Data Cloud and AI
for Success

Seize the transformative potential of data cloud and AI to lead the market and explore new opportunities, elevating customer experiences to unmatched levels. Integrated with Einstein Platform 1, which is reshaping industries, this powerful combination allows you to create a unified platform for accessing and utilizing all our enterprise data.

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What is Data Cloud?

Data Cloud leverages your customer data by integrating it with the Einstein 1 Platform. This integration enables external data or warehouses to activate actions and workflows within your CRM. However, Data Cloud is not solely about aggregating data; it unites entire organizations to enhance customer experiences and foster growth.

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How does the Data Cloud work?

Consolidate Your Enterprise Data

Data Cloud eliminates the barriers between data sources, providing a unified platform for accessing and utilizing all your Enterprise Data. It allows for integrating unstructured and structured data into Salesforce, including emails, PDFs, call transcripts, and more. This is facilitated through our extensive range of connectors and zero-copy integrations with Redshift, Snowflake, BigQuery, and others.

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Leverage Metadata for Enhanced Integration

Built on Salesforce's essential metadata framework, our Data Cloud enables a unified language that enhances integration across all Salesforce services and applications. These include Einstein AI for intelligent insights, Flow for automation processes, Apex for pro-code customization, and Lightning for user interface design.

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Enhance Workflows with AI-Driven Insights

Data Cloud uses generative AI capabilities, utilizing your company's specific data to deliver secure and relevant results. It also supports the integration of external predictive models through the Bring Your Own Model feature for an efficient and improved workflow.

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Importance of AI for CRM

Integrate AI into daily workflows to enhance agent efficiency and improve customer interactions. The AI solutions, secured by the Einstein Trust Layer, include conversational, generative, and predictive technologies that deliver appropriate responses for efficient communications. With Einstein Copilot, your AI-powered assistant for CRM, service agents can deliver better and more personal services. Moreover, Einstein 1 Service Cloud provides all the essential tools to generate instant value.

Artificial-Intelligence

Leveraging Einstein Platform

Enhance efficiency and customization through advanced AI capabilities integrated within the Customer 360 via Salesforce Einstein. You can easily develop and launch AI-driven interactions directly within Salesforce, enabling customers and employees to engage seamlessly with Einstein for enhanced productivity. In addition, you can provide your teams with AI-powered tools that securely use customer data, ensuring every interaction is valuable.

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Develop Content Through Data-Backed Insights

Seamlessly integrate Experience AI into your workflows, customized for every role and industry.

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Sales AI

You can ask Einstein to write data-driven emails, generate summaries of sales discussions, and offer insights to enhance communication. Your sales team can utilize predictive analytics to automate sales processes and build better customer relationships.

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Customer Service AI

Enhance the effectiveness of your customer service with AI. It can personalize interactions, boosting agents' productivity. You can ask Einstein to help you find relevant information to facilitate quicker resolutions and customer satisfaction. This empowers your agents, scales your service capabilities, and provides immediate value to your operations.

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Marketing AI

Elevate your marketing efforts with generative and predictive AI integrated into your marketing platform. Utilize insights to increase engagement and tailor customer journeys, customizing outreach to captivate your customers' attention with interactions powered by Einstein.

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Commerce AI

Now, customize every aspect of the buyer and merchant experience using the most advanced and reliable e-commerce AI tool. Easily automate the creation of product descriptions, recommend appropriate products, and streamline the purchasing process for a seamless customer experience.

Accelerate Your Digital Journey with Our 15+ Years of Proven Expertise

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Nespon’s industry expertise and unique delivery model offer cost-effective solutions for industry-specific needs. Our Salesforce specialization drives accelerated results in platform implementation, improvement, or digital transformation.

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Create and tailor a conversational AI assistant specifically for CRM

Einstein Copilot functions as your CRM’s AI assistant, seamlessly integrating into every Salesforce application. It enables teams to enhance productivity through smart actions, utilizes conversational AI with built-in trust, and extends a unified Copilot with just a few clicks.
Enhance AI for CRM by configuring actions, prompts, and models specific to your business needs through Einstein Copilot. This allows users to interact with AI using natural language to perform various tasks effectively.
Enhance Einstein Copilot’s functionality by integrating actions that utilize well-known platform components such as Flows, MuleSoft APIs, and Apex code. Turn the entire workflow into Copilot actions in a user-friendly interface that allows for effective monitoring and management.
Accelerate employee task completion by designing prompt templates that summarize and generate content efficiently. You can develop and use prompts anywhere across Einstein Copilot, Lightning pages, and flows.
Develop or import your predictive AI and LLMs into Salesforce and the Einstein Trust Layer. Utilize no-code ML models within Data Cloud and manage all your AI models through a centralized control plane.
From providing support to offering expert guidance and resources, we ensure you maximize Salesforce’s value in the AI era. Count on us for tailored assistance and unique solutions, supporting your business growth through AI integration.

Ready to elevate your business with AI?

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