{"id":20241,"date":"2025-04-23T09:10:02","date_gmt":"2025-04-23T09:10:02","guid":{"rendered":"https:\/\/nespon.com\/sem-categoria\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/"},"modified":"2026-06-24T12:18:01","modified_gmt":"2026-06-24T12:18:01","slug":"como-o-agentforce-esta-a-redefinir-o-setor-financeiro","status":"publish","type":"post","link":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/","title":{"rendered":"Como o Agentforce est\u00e1 a redefinir o setor financeiro"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20241\" class=\"elementor elementor-20241 elementor-14048\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9dc8f96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9dc8f96\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fda6d7\" data-id=\"6fda6d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9712937 elementor-widget elementor-widget-html\" data-id=\"9712937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>.sod-comparison-table-wrapper {\r\n  width: 100%;\r\n  overflow-x: auto;\r\n  margin: 20px 0;\r\n}\r\n\r\n.sod-comparison-table {\r\n  width: 100%;\r\n  border-collapse: collapse;\r\n  font-family: inherit;\r\n}\r\n\r\n.sod-comparison-table th {\r\n  text-align: left;\r\n  padding: 14px;\r\n  font-size: 16px;\r\n  color: #203734;\r\n}\r\n\r\n.sod-comparison-table td {\r\n  padding: 14px;\r\n  background: #fff !important;\r\n  border: 1px solid #e0e0e0;\r\n  font-size: 15px;\r\n  font-weight: 500;\r\n  color: #203734;\r\n}\r\n\r\n\/* Mobile Responsive Table *\/\r\n@media (max-width: 768px) {\r\n\r\n  .sod-comparison-table thead {\r\n    display: none;\r\n  }\r\n\r\n  .sod-comparison-table,\r\n  .sod-comparison-table tbody,\r\n  .sod-comparison-table tr,\r\n  .sod-comparison-table td {\r\n    display: block;\r\n    width: 100%;\r\n  }\r\n\r\n  .sod-comparison-table tr {\r\n    margin-bottom: 15px;\r\n    border: 1px solid #eee;\r\n    border-radius: 6px;\r\n    overflow: hidden;\r\n  }\r\n\r\n  .sod-comparison-table td {\r\n    text-align: left;\r\n    padding: 12px;\r\n    border: none;\r\n    border-bottom: 1px solid #eee;\r\n    position: relative;\r\n  }\r\n\r\n  .sod-comparison-table td::before {\r\n    content: attr(data-label);\r\n    display: block;\r\n    margin-bottom: 4px;\r\n  }\r\n\r\n}\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f33160 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f33160\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-417a78f\" data-id=\"417a78f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-583a246 elementor-widget elementor-widget-text-editor\" data-id=\"583a246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Agentforce \u00e9 a plataforma de agentes aut\u00f3nomos com IA da Salesforce, concebida para automatizar intera\u00e7\u00f5es de atendimento ao cliente em servi\u00e7os financeiros. No mundo dos servi\u00e7os financeiros, a intelig\u00eancia artificial (IA) tornou-se um pilar da inova\u00e7\u00e3o, impulsionando a efici\u00eancia e viabilizando capacidades como dete\u00e7\u00e3o de fraude em tempo real, pr\u00e9-qualifica\u00e7\u00e3o instant\u00e2nea de empr\u00e9stimos e processamento automatizado de sinistros. Com mais de 92% das empresas do setor a registarem lucros com os seus investimentos em IA (Salesforce State of IT Report, 2024), fica claro que a IA n\u00e3o \u00e9 apenas uma tend\u00eancia, mas um componente fundamental das estrat\u00e9gias financeiras modernas.  <\/p><p>Como um exemplo de destaque dessa inova\u00e7\u00e3o, o Agentforce vai al\u00e9m das funcionalidades tradicionais de chatbot para representar a evolu\u00e7\u00e3o da intera\u00e7\u00e3o com o cliente por meio de tecnologia avan\u00e7ada de IA.<\/p><p>Neste blog, vamos explorar como o Agentforce est\u00e1 a revolucionar o setor financeiro. Ent\u00e3o, vamos come\u00e7ar! <\/p><h2>Como o Agentforce transforma o setor financeiro?<\/h2><p>O <a href=\"https:\/\/nespon.com\/pt-br\/agentforce\/\" target=\"_blank\" rel=\"noopener\">Agentforce<\/a> n\u00e3o \u00e9 um simples chatbot; em vez disso, representa a evolu\u00e7\u00e3o da intera\u00e7\u00e3o com o cliente por meio de tecnologia avan\u00e7ada de IA. Eis como o Agentforce se destaca: <\/p><ul><li><strong>Aumento de produtividade:<\/strong> o Agentforce automatiza tarefas rotineiras, permitindo que profissionais do setor financeiro se concentrem no planeamento estrat\u00e9gico e na gest\u00e3o do relacionamento com clientes, aumentando a produtividade geral.<\/li><li><strong>Redu\u00e7\u00e3o de tarefas manuais:<\/strong> ao lidar com perguntas repetitivas, o Agentforce libera a equipa para tratar de quest\u00f5es mais complexas, melhorando a resolu\u00e7\u00e3o de problemas e a tomada de decis\u00e3o nas institui\u00e7\u00f5es financeiras.<\/li><li><strong>Atendimento ao cliente 24\/7:<\/strong> o Agentforce permite que institui\u00e7\u00f5es financeiras aproveitem tecnologia avan\u00e7ada de IA para melhorar o atendimento ao cliente, reduzir custos e aumentar a efici\u00eancia operacional, marcando uma evolu\u00e7\u00e3o significativa na forma como os servi\u00e7os financeiros operam.<\/li><\/ul><p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/04\/How-Does-Agentforce-Transform-the-Financial-Industry-new.png\" alt=\"Como o Agentforce transforma o setor financeiro - novo\"><\/p><h2>Principais benef\u00edcios do Agentforce para servi\u00e7os financeiros<\/h2><ul><li><strong>Execu\u00e7\u00e3o aut\u00f3noma de tarefas:<\/strong> conclui solicita\u00e7\u00f5es de servi\u00e7o de ponta a ponta sem interven\u00e7\u00e3o humana<\/li><li><strong>Integra\u00e7\u00e3o perfeita:<\/strong> conecta-se nativamente ao Salesforce Financial Services Cloud e ao Data 360<\/li><li><strong>Seguran\u00e7a de n\u00edvel empresarial:<\/strong> protegido pelo Einstein Trust Layer para conformidade e prote\u00e7\u00e3o de dados<\/li><li><strong>Resolu\u00e7\u00e3o em tempo real:<\/strong> trata as solicita\u00e7\u00f5es dos clientes, da conversa \u00e0 conclus\u00e3o, em segundos<\/li><li><strong>Opera\u00e7\u00f5es escal\u00e1veis:<\/strong> suporta intera\u00e7\u00f5es simult\u00e2neas ilimitadas com clientes 24\/7<\/li><\/ul><h2>Benef\u00edcios transformadores e tend\u00eancias do setor<\/h2><p>A ado\u00e7\u00e3o de IA em servi\u00e7os financeiros levou a melhorias significativas na efici\u00eancia operacional. Hoje, cerca de 82% das empresas planeiam implementar agentes at\u00e9 2027. Com o Agentforce, as institui\u00e7\u00f5es relataram um aumento de 55% nas taxas de resolu\u00e7\u00e3o de casos, gra\u00e7as a servi\u00e7os com IA (Salesforce Customer Success Metrics, 2024). Al\u00e9m disso, ele resolve um ponto cr\u00edtico no setor, j\u00e1 que tarefas repetitivas consomem 41% do tempo dos agentes. O Agentforce elimina esse problema ao automatizar opera\u00e7\u00f5es rotineiras, permitindo que agentes humanos se concentrem em atividades mais complexas e de maior valor.    <\/p><h2>Agentforce vs. chatbots tradicionais<\/h2><div class=\"sod-comparison-table-wrapper\"><table class=\"sod-comparison-table\"><thead><tr><th>Agentforce<\/th><th>Chatbots tradicionais<\/th><\/tr><\/thead><tbody><tr><td>Conclus\u00e3o aut\u00f3noma de ponta a ponta<\/td><td>Requer transfer\u00eancia para humanos em tarefas complexas<\/td><\/tr><tr><td>Integra\u00e7\u00e3o nativa com o Salesforce Financial Services Cloud<\/td><td>Integra\u00e7\u00f5es limitadas ou personalizadas necess\u00e1rias<\/td><\/tr><tr><td>Einstein Trust Layer com conformidade empresarial<\/td><td>Varia conforme o fornecedor<\/td><\/tr><tr><td>Racioc\u00ednio de IA contextual com adapta\u00e7\u00e3o em tempo real<\/td><td>Baseado em regras ou com capacidades de ML limitadas<\/td><\/tr><tr><td>Processamento completo de transa\u00e7\u00f5es e a\u00e7\u00f5es de conta<\/td><td>Recupera\u00e7\u00e3o de informa\u00e7\u00e3o e FAQs b\u00e1sicas<\/td><\/tr><\/tbody><\/table><\/div><h2>Como funcionam os agentes de servi\u00e7os financeiros?<\/h2><p>O Agentforce transforma as intera\u00e7\u00f5es de atendimento tradicionais ao levar as solicita\u00e7\u00f5es da conversa \u00e0 resolu\u00e7\u00e3o com execu\u00e7\u00e3o quase em tempo real. Eis como uma consulta financeira t\u00edpica \u00e9 tratada: <\/p><ul><li><b>Passo 1: Racioc\u00ednio &#038; planeamento<\/b><br\/>O processo come\u00e7a quando um cliente inicia uma solicita\u00e7\u00e3o. O Agentforce interpreta a inten\u00e7\u00e3o do utilizador, analisa o contexto e planeia a pr\u00f3xima sequ\u00eancia de a\u00e7\u00f5es com base em regras de neg\u00f3cio e nos dados dispon\u00edveis. <\/li><li><b>Passo 2: Recupera\u00e7\u00e3o<\/b><br\/>O Agentforce re\u00fane dados relevantes no Salesforce, incluindo Financial Services Cloud, Data 360 e sistemas conectados, garantindo que a informa\u00e7\u00e3o certa esteja dispon\u00edvel antes da execu\u00e7\u00e3o.<\/li><li><b>Passo 3: A\u00e7\u00e3o<\/b><br\/>O Agentforce executa tarefas dentro de permiss\u00f5es e fluxos de trabalho definidos, como verificar detalhes da conta, recuperar informa\u00e7\u00f5es e iniciar a\u00e7\u00f5es de servi\u00e7o. Esses processos s\u00e3o governados pelo Einstein Trust Layer para seguran\u00e7a e conformidade. <\/li><li><b>Passo 4: Resultado<\/b><br\/>O Agentforce conclui a solicita\u00e7\u00e3o e entrega resultados como atualiza\u00e7\u00f5es, confirma\u00e7\u00f5es ou pr\u00f3ximos passos. Isso reduz o esfor\u00e7o manual, melhora a efici\u00eancia e aprimora a experi\u00eancia geral do cliente. <\/li><\/ul><p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/04\/How-Financial-Services-Agents-Work-new.png\" alt=\"Como funcionam os agentes de servi\u00e7os financeiros\"><\/p><h2>Nespon Solutions: o teu parceiro na integra\u00e7\u00e3o do Agentforce<\/h2><p>Escolher o parceiro certo para implementar solu\u00e7\u00f5es de IA como o Agentforce \u00e9 obrigat\u00f3rio. A Nespon Solutions destaca-se com um hist\u00f3rico comprovado em aplica\u00e7\u00f5es Salesforce. A nossa abordagem inclui:  <\/p><ul><li><strong>Servi\u00e7o de ponta a ponta:<\/strong> da fase inicial de descoberta \u00e0 implementa\u00e7\u00e3o completa e otimiza\u00e7\u00e3o cont\u00ednua, a Nespon garante um processo de integra\u00e7\u00e3o sem complica\u00e7\u00f5es.<\/li><li><strong>Casos de uso sob medida:<\/strong> desenvolvemos casos de uso do Agentforce espec\u00edficos do setor que enfrentam cen\u00e1rios cr\u00edticos de atendimento. Isso ajuda institui\u00e7\u00f5es financeiras a simplificar opera\u00e7\u00f5es, aumentar a precis\u00e3o e acelerar os tempos de resolu\u00e7\u00e3o. <\/li><\/ul><h2>O futuro \u00e9 movido por IA<\/h2><p>A integra\u00e7\u00e3o de tecnologias de IA como o Agentforce n\u00e3o \u00e9 apenas acompanhar tend\u00eancias; \u00e9 definir um novo padr\u00e3o em servi\u00e7os financeiros. \u00c0 medida que avan\u00e7amos, as institui\u00e7\u00f5es financeiras est\u00e3o a adotar as inova\u00e7\u00f5es mais recentes para poderem atender os seus clientes de uma forma muito melhor. <\/p><p>Queres explorar como o Agentforce pode transformar os teus servi\u00e7os financeiros? Contacta-nos em <a href=\"mailto:info@nespon.com\">info@nespon.com<\/a> hoje mesmo para come\u00e7ares a tua jornada rumo a um futuro aprimorado por IA. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc1f212 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc1f212\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc74fad\" data-id=\"bc74fad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78477cd elementor-widget elementor-widget-heading\" data-id=\"78477cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9548b8b elementor-widget elementor-widget-accordion\" data-id=\"9548b8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que \u00e9 o Agentforce?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1561\"><p>O Agentforce \u00e9 a plataforma agentiva com IA da Salesforce que automatiza e executa tarefas em atendimento ao cliente, vendas e opera\u00e7\u00f5es dentro de fluxos de trabalho governados. Ele consegue lidar com muitas intera\u00e7\u00f5es rotineiras, da conversa \u00e0 resolu\u00e7\u00e3o, com escalonamento para equipas humanas quando necess\u00e1rio. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como o Agentforce difere dos chatbots tradicionais?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1562\"><p>Ao contr\u00e1rio dos chatbots tradicionais, que dependem de regras predefinidas, o Agentforce usa racioc\u00ednio de IA contextual para entender a inten\u00e7\u00e3o, planear a\u00e7\u00f5es e executar tarefas em sistemas integrados, permitindo intera\u00e7\u00f5es mais din\u00e2micas e orientadas a resultados.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e9 o ROI do Agentforce para institui\u00e7\u00f5es financeiras?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1563\"><p>O Agentforce ajuda a melhorar a efici\u00eancia operacional ao reduzir a carga de trabalho manual, acelerar os tempos de resposta e permitir que as equipas se concentrem em atividades de alto valor, o que pode levar a economia de custos e a uma melhor experi\u00eancia do cliente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1564\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1564\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce \u00e9 seguro para requisitos de conformidade em servi\u00e7os financeiros?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1564\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1564\"><p>O Agentforce opera no ambiente confi\u00e1vel da Salesforce, usando recursos como o Einstein Trust Layer para apoiar a seguran\u00e7a de dados, a governan\u00e7a e os requisitos de conformidade regulat\u00f3ria.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1565\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1565\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que tarefas o Agentforce pode automatizar em servi\u00e7os financeiros?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1565\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1565\"><p>O Agentforce pode automatizar tarefas como lidar com solicita\u00e7\u00f5es de clientes, processar pedidos de servi\u00e7o, ajudar em fluxos de onboarding, apoiar a\u00e7\u00f5es de faturamento ou relacionadas a contas e permitir intera\u00e7\u00f5es personalizadas com clientes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"O que \\u00e9 o Agentforce?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce \\u00e9 a plataforma agentiva com IA da Salesforce que automatiza e executa tarefas em atendimento ao cliente, vendas e opera\\u00e7\\u00f5es dentro de fluxos de trabalho governados. Ele consegue lidar com muitas intera\\u00e7\\u00f5es rotineiras, da conversa \\u00e0 resolu\\u00e7\\u00e3o, com escalonamento para equipas humanas quando necess\\u00e1rio. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Como o Agentforce difere dos chatbots tradicionais?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Ao contr\\u00e1rio dos chatbots tradicionais, que dependem de regras predefinidas, o Agentforce usa racioc\\u00ednio de IA contextual para entender a inten\\u00e7\\u00e3o, planear a\\u00e7\\u00f5es e executar tarefas em sistemas integrados, permitindo intera\\u00e7\\u00f5es mais din\\u00e2micas e orientadas a resultados.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Qual \\u00e9 o ROI do Agentforce para institui\\u00e7\\u00f5es financeiras?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce ajuda a melhorar a efici\\u00eancia operacional ao reduzir a carga de trabalho manual, acelerar os tempos de resposta e permitir que as equipas se concentrem em atividades de alto valor, o que pode levar a economia de custos e a uma melhor experi\\u00eancia do cliente.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"O Agentforce \\u00e9 seguro para requisitos de conformidade em servi\\u00e7os financeiros?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce opera no ambiente confi\\u00e1vel da Salesforce, usando recursos como o Einstein Trust Layer para apoiar a seguran\\u00e7a de dados, a governan\\u00e7a e os requisitos de conformidade regulat\\u00f3ria.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Que tarefas o Agentforce pode automatizar em servi\\u00e7os financeiros?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce pode automatizar tarefas como lidar com solicita\\u00e7\\u00f5es de clientes, processar pedidos de servi\\u00e7o, ajudar em fluxos de onboarding, apoiar a\\u00e7\\u00f5es de faturamento ou relacionadas a contas e permitir intera\\u00e7\\u00f5es personalizadas com clientes.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>No mundo dos servi\u00e7os financeiros, a intelig\u00eancia artificial (IA) tornou-se um pilar da inova\u00e7\u00e3o, impulsionando a efici\u00eancia e viabilizando capacidades que antes eram consideradas imposs\u00edveis.<\/p>\n","protected":false},"author":1,"featured_media":20234,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59],"tags":[],"class_list":["post-20241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation\" \/>\n<meta property=\"og:description\" content=\"No mundo dos servi\u00e7os financeiros, a intelig\u00eancia artificial (IA) tornou-se um pilar da inova\u00e7\u00e3o, impulsionando a efici\u00eancia e viabilizando capacidades que antes eram consideradas imposs\u00edveis.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/\" \/>\n<meta property=\"og:site_name\" content=\"Industry Experts guiding Clients to innovation\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-23T09:10:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T12:18:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nespon.com\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marium Nadeem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nesponsolutions\" \/>\n<meta name=\"twitter:site\" content=\"@nesponsolutions\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marium Nadeem\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/\"},\"author\":{\"name\":\"Marium Nadeem\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#\\\/schema\\\/person\\\/367f767907afdbfb633beb4e510e049e\"},\"headline\":\"Como o Agentforce est\u00e1 a redefinir o setor financeiro\",\"datePublished\":\"2025-04-23T09:10:02+00:00\",\"dateModified\":\"2026-06-24T12:18:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/\"},\"wordCount\":1275,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/newAI-Agents-in-finance.jpg\",\"articleSection\":[\"Blogs\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/\",\"url\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/\",\"name\":\"Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/newAI-Agents-in-finance.jpg\",\"datePublished\":\"2025-04-23T09:10:02+00:00\",\"dateModified\":\"2026-06-24T12:18:01+00:00\",\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/blogs\\\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\\\/#primaryimage\",\"url\":\"\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/newAI-Agents-in-finance.jpg\",\"contentUrl\":\"\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/newAI-Agents-in-finance.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"Agentes de IA em finan\u00e7as\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#website\",\"url\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/\",\"name\":\"Nespon Solution\",\"description\":\"Industry Experts guiding Client to innovation\",\"publisher\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#organization\",\"name\":\"Nespon Solutions\",\"url\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/MicrosoftTeams-image.png\",\"contentUrl\":\"\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/MicrosoftTeams-image.png\",\"width\":1866,\"height\":456,\"caption\":\"Nespon Solutions\"},\"image\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/nesponsolutions\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/nespon-it-services-50635870\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@nesponsolutions600\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#\\\/schema\\\/person\\\/367f767907afdbfb633beb4e510e049e\",\"name\":\"Marium Nadeem\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g\",\"caption\":\"Marium Nadeem\"},\"sameAs\":[\"https:\\\/\\\/nespon.com\"],\"url\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/","og_locale":"pt_BR","og_type":"article","og_title":"Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation","og_description":"No mundo dos servi\u00e7os financeiros, a intelig\u00eancia artificial (IA) tornou-se um pilar da inova\u00e7\u00e3o, impulsionando a efici\u00eancia e viabilizando capacidades que antes eram consideradas imposs\u00edveis.","og_url":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/","og_site_name":"Industry Experts guiding Clients to innovation","article_published_time":"2025-04-23T09:10:02+00:00","article_modified_time":"2026-06-24T12:18:01+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/nespon.com\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg","type":"image\/jpeg"}],"author":"Marium Nadeem","twitter_card":"summary_large_image","twitter_creator":"@nesponsolutions","twitter_site":"@nesponsolutions","twitter_misc":{"Escrito por":"Marium Nadeem","Est. tempo de leitura":"6 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#article","isPartOf":{"@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/"},"author":{"name":"Marium Nadeem","@id":"https:\/\/nespon.com\/pt-br\/#\/schema\/person\/367f767907afdbfb633beb4e510e049e"},"headline":"Como o Agentforce est\u00e1 a redefinir o setor financeiro","datePublished":"2025-04-23T09:10:02+00:00","dateModified":"2026-06-24T12:18:01+00:00","mainEntityOfPage":{"@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/"},"wordCount":1275,"commentCount":0,"publisher":{"@id":"https:\/\/nespon.com\/pt-br\/#organization"},"image":{"@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg","articleSection":["Blogs"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/","url":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/","name":"Como o Agentforce est\u00e1 a redefinir o setor financeiro - Industry Experts guiding Clients to innovation","isPartOf":{"@id":"https:\/\/nespon.com\/pt-br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#primaryimage"},"image":{"@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg","datePublished":"2025-04-23T09:10:02+00:00","dateModified":"2026-06-24T12:18:01+00:00","inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/nespon.com\/pt-br\/blogs\/como-o-agentforce-esta-a-redefinir-o-setor-financeiro\/#primaryimage","url":"\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg","contentUrl":"\/wp-content\/uploads\/2025\/04\/newAI-Agents-in-finance.jpg","width":1920,"height":1080,"caption":"Agentes de IA em finan\u00e7as"},{"@type":"WebSite","@id":"https:\/\/nespon.com\/pt-br\/#website","url":"https:\/\/nespon.com\/pt-br\/","name":"Nespon Solution","description":"Industry Experts guiding Client to innovation","publisher":{"@id":"https:\/\/nespon.com\/pt-br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nespon.com\/pt-br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/nespon.com\/pt-br\/#organization","name":"Nespon Solutions","url":"https:\/\/nespon.com\/pt-br\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/nespon.com\/pt-br\/#\/schema\/logo\/image\/","url":"\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image.png","contentUrl":"\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image.png","width":1866,"height":456,"caption":"Nespon Solutions"},"image":{"@id":"https:\/\/nespon.com\/pt-br\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/nesponsolutions","https:\/\/www.linkedin.com\/in\/nespon-it-services-50635870\/","https:\/\/www.youtube.com\/@nesponsolutions600"]},{"@type":"Person","@id":"https:\/\/nespon.com\/pt-br\/#\/schema\/person\/367f767907afdbfb633beb4e510e049e","name":"Marium Nadeem","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7933e74e507f8d96476aa0bd8f2bd8e0e98d8b8366fdb86eb1c048f585a1e64e?s=96&d=mm&r=g","caption":"Marium Nadeem"},"sameAs":["https:\/\/nespon.com"],"url":"https:\/\/nespon.com\/pt-br\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/posts\/20241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/comments?post=20241"}],"version-history":[{"count":0,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/posts\/20241\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/media\/20234"}],"wp:attachment":[{"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/media?parent=20241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/categories?post=20241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nespon.com\/pt-br\/wp-json\/wp\/v2\/tags?post=20241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}