{"id":17252,"date":"2025-05-22T12:04:30","date_gmt":"2025-05-22T12:04:30","guid":{"rendered":"https:\/\/app-nespon-web-prod.azurewebsites.net\/sem-categoria\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\/"},"modified":"2025-05-22T12:04:30","modified_gmt":"2025-05-22T12:04:30","slug":"nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce","status":"publish","type":"post","link":"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\/","title":{"rendered":"Nespon Consegue Reduzir em 25% os Recursos de Gest\u00e3o de Transfer\u00eancias Usando o Agentforce!"},"content":{"rendered":"<h2>Desafio<\/h2>\n<p>Com uma abordagem 100% digital, uma das maiores empresas de servi\u00e7os financeiros especializadas em seguros de riscos ocupacionais buscou incorporar IA em sua gest\u00e3o operacional, focando em alcan\u00e7ar mais com sua for\u00e7a de trabalho atual.<\/p>\n<p>Um processo cr\u00edtico dentro da organiza\u00e7\u00e3o \u00e9 a gest\u00e3o de transfer\u00eancias, essencial para o processo de recupera\u00e7\u00e3o dos trabalhadores. Essa tarefa era gerenciada por uma equipe de apenas quatro pessoas, respons\u00e1veis por atribuir e coordenar mais de 12.000 transfer\u00eancias por m\u00eas, com um tempo m\u00e9dio de atribui\u00e7\u00e3o de 29 horas a partir da confirma\u00e7\u00e3o de disponibilidade. <\/p>\n<p>Para resolver isso, a empresa fez parceria com a Nespon para implementar o Agentforce via canal WhatsApp, permitindo autoatendimento para os segurados.<\/p>\n<h2>Solu\u00e7\u00e3o<\/h2>\n<p><strong>Por meio do <a href=\"https:\/\/app-nespon-web-prod.azurewebsites.net\/pt-br\/agentforce\/\">Agentforce<\/a>, a Nespon capacitou o sistema para:<\/strong><\/p>\n<ul>\n<li>Identificar a pessoa<\/li>\n<li>Determinar se uma transfer\u00eancia \u00e9 necess\u00e1ria<\/li>\n<li>Gerenciar a transfer\u00eancia<\/li>\n<li>Notificar o segurado sobre a atribui\u00e7\u00e3o da transfer\u00eancia<\/li>\n<\/ul>\n<p>Essa solu\u00e7\u00e3o ajudou a aliviar a press\u00e3o tanto da equipe de Transfer\u00eancia quanto do ponto \u00fanico de contato, onde m\u00faltiplas intera\u00e7\u00f5es s\u00e3o gerenciadas.<\/p>\n<h2>Resultados Alcan\u00e7ados<\/h2>\n<p><strong>Para o MVP lan\u00e7ado em 27 de mar\u00e7o, os objetivos foram:<\/strong><\/p>\n<ul>\n<li>Reduzir o tempo m\u00e9dio de atribui\u00e7\u00e3o de transfer\u00eancias<\/li>\n<li>Garantir que o Agentforce gerencie pelo menos 60% das transfer\u00eancias iniciadas via canal WhatsApp<\/li>\n<\/ul>\n<p><strong>Os resultados foram claros e impactantes:<\/strong><\/p>\n<ul>\n<li>Tempo m\u00e9dio de atribui\u00e7\u00e3o de transfer\u00eancias com Agentforce: 11 minutos<\/li>\n<li>Taxa de convers\u00e3o do Agentforce: mais de 69%<\/li>\n<li>Redu\u00e7\u00e3o de 25% nos recursos alocados para Gest\u00e3o de Transfer\u00eancias<\/li>\n<li>O tempo m\u00e9dio de processamento de transfer\u00eancias caiu de 29 horas para 40 minutos<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Com uma abordagem 100% digital, uma das maiores empresas de servi\u00e7os financeiros especializadas em seguros de riscos ocupacionais buscou incorporar IA em sua gest\u00e3o operacional, focando em alcan\u00e7ar mais com sua for\u00e7a de trabalho atual.<\/p>\n","protected":false},"author":1,"featured_media":17251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-17252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-historia-de-sucesso"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nespon Consegue Reduzir em 25% os Recursos de Gest\u00e3o de Transfer\u00eancias Usando o Agentforce! - Industry Experts guiding Clients to innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nespon Consegue Reduzir em 25% os Recursos de Gest\u00e3o de Transfer\u00eancias Usando o Agentforce! - Industry Experts guiding Clients to innovation\" \/>\n<meta property=\"og:description\" content=\"Com uma abordagem 100% digital, uma das maiores empresas de servi\u00e7os financeiros especializadas em seguros de riscos ocupacionais buscou incorporar IA em sua gest\u00e3o operacional, focando em alcan\u00e7ar mais com sua for\u00e7a de trabalho atual.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Industry Experts guiding Clients to innovation\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-22T12:04:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nespon.com\/wp-content\/uploads\/2025\/05\/Nespon-Drives-25-Reduction-in-Transfer-Management-Resources-Using-Agentforce-new.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marium Nadeem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nesponsolutions\" \/>\n<meta name=\"twitter:site\" content=\"@nesponsolutions\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marium Nadeem\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/\"},\"author\":{\"name\":\"Marium Nadeem\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#\\\/schema\\\/person\\\/367f767907afdbfb633beb4e510e049e\"},\"headline\":\"Nespon Consegue Reduzir em 25% os Recursos de Gest\u00e3o de Transfer\u00eancias Usando o Agentforce!\",\"datePublished\":\"2025-05-22T12:04:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/\"},\"wordCount\":297,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Nespon-Drives-25-Reduction-in-Transfer-Management-Resources-Using-Agentforce-new.jpg\",\"articleSection\":[\"Hist\u00f3ria de Sucesso\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/\",\"url\":\"https:\\\/\\\/nespon.com\\\/pt-br\\\/historia-de-sucesso\\\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\\\/\",\"name\":\"Nespon Consegue Reduzir em 25% os Recursos de Gest\u00e3o de Transfer\u00eancias Usando o Agentforce! 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