{"id":18775,"date":"2026-05-06T11:35:44","date_gmt":"2026-05-06T11:35:44","guid":{"rendered":"https:\/\/nespon.com\/salesforce-jumpstart\/service-cloud\/"},"modified":"2026-11-10T19:17:16","modified_gmt":"2026-11-10T19:17:16","slug":"service-cloud","status":"publish","type":"page","link":"https:\/\/nespon.com\/pt-br\/salesforce-jumpstart\/service-cloud\/","title":{"rendered":"Service Cloud"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18775\" class=\"elementor elementor-18775 elementor-18586\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84edeab e-con-full e-flex e-con e-parent\" data-id=\"84edeab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a32abe elementor-widget elementor-widget-html\" data-id=\"5a32abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 02 \u2014 Hero: \"Launch Salesforce CRM Analytics in 4-6 Weeks\"\n  Paste into ONE Elementor \"HTML\" widget (full width section, no side padding on the section itself).\n  Background image path is set below in .nsp-hero2 \u2014 if this file ever moves\n  to a different WordPress install, update that url() to match its media\n  URL there.\n-->\n<section class=\"nsp-hero2\">\n  <div class=\"nsp-hero2__scrim\"><\/div>\n  <div class=\"nsp-hero2__inner\">\n    <span class=\"nsp-hero2__badge\">SALESFORCE JUMPSTART \u00b7 SERVICE CLOUD<\/span>\n    <h1 class=\"nsp-hero2__title\">Service Cloud em <span>4\u20136 semanas<\/span><\/h1>\n    <p class=\"nsp-hero2__text\">\n Melhora o suporte ao cliente com o Salesforce Service Cloud por meio de uma implementa\u00e7\u00e3o estruturada que cobre gest\u00e3o de casos, roteamento omnicanal, gest\u00e3o de conhecimento, automa\u00e7\u00e3o, treinamento e suporte ao go-live.\n    <\/p>\n    <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-hero2__cta\">\n Fala com um especialista em Jumpstart\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n    <\/a>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-hero2{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#16241F;\n    --nsp-dark-2:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    position:relative;\n    overflow:hidden;\n    background:#16241F url('\/wp-content\/uploads\/2026\/11\/jumpstart-hero.webp') no-repeat center center;\n    background-size:cover;\n    padding:88px 24px 96px;\n  }\n  .nsp-hero2__scrim{\n    position:absolute; inset:0;\n    background:linear-gradient(90deg, rgba(12,20,18,.7) 0%, rgba(12,20,18,.4) 45%, 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href=\"#who-its-for\" class=\"is-active\">Para quem \u00e9<\/a>\r\n      <a href=\"#whats-included\">O que est\u00e1 inclu\u00eddo<\/a>\r\n      <a href=\"#outcomes\">Resultados<\/a>\r\n      <a href=\"#industries\">Por que a Nespon<\/a>\r\n      <a href=\"#faq\">FAQ<\/a>\r\n    <\/nav>\r\n    <!--<a href=\"#\" class=\"nsp-subnav2__cta\">Get Started-->\r\n    <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n    <!--<\/a>-->\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n  .nsp-subnav2{\r\n    --nsp-orange:#FF4400;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-orange);\r\n  }\r\n  .nsp-subnav2__inner{\r\n    max-width:1280px;margin:0 auto;padding:0 24px;\r\n    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de atendimento ao cliente que querem resolver casos mais r\u00e1pido, melhorar a produtividade dos agentes, gerir o suporte em v\u00e1rios canais e entregar experi\u00eancias consistentes aos clientes.<\/p>\n    <\/div>\n\n    <div class=\"nsp-needs__grid\">\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">01<\/span>\n        <h3>Acelera a resolu\u00e7\u00e3o de casos<\/h3>\n        <p>Reduz o tempo de tratamento de casos e melhora a resolu\u00e7\u00e3o no primeiro contato com processos de atendimento mais enxutos.<\/p>\n      <\/div>\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">02<\/span>\n        <h3>Melhora a produtividade dos agentes<\/h3>\n        <p>D\u00e1 aos agentes de suporte uma Consola de Atendimento unificada para gerir casos e intera\u00e7\u00f5es com clientes.<\/p>\n      <\/div>\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">03<\/span>\n        <h3>Reduz os custos de atendimento<\/h3>\n        <p>Otimiza as opera\u00e7\u00f5es de suporte para diminuir o tempo de espera dos clientes e os custos de atendimento.<\/p>\n      <\/div>\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">04<\/span>\n        <h3>Fortalece a satisfa\u00e7\u00e3o do cliente<\/h3>\n        <p>Melhora a experi\u00eancia do cliente e apoia melhores pontua\u00e7\u00f5es de CSAT e Net Promoter Score.<\/p>\n      <\/div>\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">05<\/span>\n        <h3>Habilita atendimento omnicanal<\/h3>\n        <p>Gere intera\u00e7\u00f5es de atendimento ao cliente por e-mail, chat, telefone e outros canais suportados.<\/p>\n      <\/div>\n      <div class=\"nsp-need-card\">\n        <span class=\"nsp-need-card__num\">06<\/span>\n        <h3>Simplifica a gest\u00e3o de casos<\/h3>\n        <p>Automatiza o roteamento de casos, atribui\u00e7\u00f5es e fluxos de escala\u00e7\u00e3o para melhorar a 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}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04c3bef e-con-full e-flex e-con e-parent\" data-id=\"04c3bef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ffb692 elementor-widget elementor-widget-html\" data-id=\"9ffb692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 05 \u2014 \"What's Included\" interactive step selector (id: whats-included)\n  + the 3-stat bar directly beneath it.\n-->\n<section class=\"nsp-included\" id=\"whats-included\">\n  <div class=\"nsp-included__inner\">\n    <div class=\"nsp-included__head\">\n      <div>\n        <span class=\"nsp-eyebrow\"> Um Jumpstart<\/span>\n        <h2>Um caminho claro para <span>valor<\/span><\/h2>\n      <\/div>\n      <p class=\"nsp-included__intro\">Avan\u00e7a por quatro fases estruturadas, desde a descoberta do processo de atendimento e configura\u00e7\u00e3o do Service Cloud at\u00e9 capacita\u00e7\u00e3o dos agentes, testes e go-live em produ\u00e7\u00e3o.<\/p>\n    <\/div>\n\n    <div class=\"nsp-included__body\">\n      <div class=\"nsp-included__list\" role=\"tablist\" aria-label=\"Jumpstart delivery steps\">\n        <button class=\"nsp-included__item is-active\" data-phase=\"0\" role=\"tab\" aria-selected=\"true\">\n          <span class=\"nsp-included__num\">01<\/span>\n          <span class=\"nsp-included__item-text\"><em>DESCOBRIR<\/em><strong>Descoberta e explora\u00e7\u00e3o<\/strong><\/span>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <button class=\"nsp-included__item\" data-phase=\"1\" role=\"tab\" aria-selected=\"false\">\n          <span class=\"nsp-included__num\">02<\/span>\n          <span class=\"nsp-included__item-text\"><em>CONTRATAR<\/em><strong>\u201cO Jumpstart\u201d \u2014 Constru\u00e7\u00e3o<\/strong><\/span>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <button class=\"nsp-included__item\" data-phase=\"2\" role=\"tab\" aria-selected=\"false\">\n          <span class=\"nsp-included__num\">03<\/span>\n          <span class=\"nsp-included__item-text\"><em>PEDIR<\/em><strong>Treinamento e capacita\u00e7\u00e3o<\/strong><\/span>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <button class=\"nsp-included__item\" data-phase=\"3\" role=\"tab\" aria-selected=\"false\">\n          <span class=\"nsp-included__num\">04<\/span>\n          <span class=\"nsp-included__item-text\"><em>FATURAR<\/em><strong>Prontid\u00e3o e Go-Live<\/strong><\/span>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n      <\/div>\n\n      <div class=\"nsp-included__panel\">\n        <h3 class=\"nsp-included__panel-title\">Descoberta e explora\u00e7\u00e3o<\/h3>\n        <p class=\"nsp-included__panel-text\">Avalia os processos atuais de atendimento ao cliente, fluxos de gest\u00e3o de casos, canais de suporte e requisitos de relat\u00f3rios antes de configurar o Service Cloud.<\/p>\n        <div class=\"nsp-included__points\">\n          <div class=\"nsp-included__point\"><span class=\"nsp-included__check\">\u2713<\/span> Realiza sess\u00f5es de descoberta cobrindo os processos de atendimento atuais e os desafios operacionais.<\/div>\n          <div class=\"nsp-included__point\"><span class=\"nsp-included__check\">\u2713<\/span> Mapeia tipos de casos, filas, canais de suporte e caminhos de escala\u00e7\u00e3o.<\/div>\n          <div class=\"nsp-included__point\"><span class=\"nsp-included__check\">\u2713<\/span> Identifica KPIs de atendimento, Acordos de N\u00edvel de Servi\u00e7o (SLAs) e requisitos de relat\u00f3rios.<\/div>\n           <div class=\"nsp-included__point\"><span class=\"nsp-included__check\">\u2713<\/span> Prepara um Documento de Requisitos de Neg\u00f3cio (BRD).<\/div>\n            \n         \n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"nsp-included__stats\">\n    <div class=\"nsp-included__stats-inner\">\n      <div><strong>4\u20136 semanas<\/strong><span>Tempo para entrar em produ\u00e7\u00e3o com o CRM Analytics Jumpstart<\/span><\/div>\n      <div><strong>200+<\/strong><span>Especialistas Salesforce certificados em todos os times de entrega da Nespon<\/span><\/div>\n      <div><strong>100%<\/strong><span>Hist\u00f3rico de projetos Jumpstart configurados e no ar<\/span><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!--\n  EDIT TAB CONTENT HERE. 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elementor-widget-html\" data-id=\"97d2cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 10 \u2014 \"Why Nespon\" (id: industries) with checklist + partner badges + stats bar\n  Replace the 3 partner-badge SVGs with your real Salesforce\/Claude badge images if available.\n-->\n<section class=\"nsp-why\" id=\"industries\">\n  <div class=\"nsp-why__inner\">\n    <div class=\"nsp-why__top\">\n      <div class=\"nsp-why__left\">\n        <span class=\"nsp-eyebrow\">POR QUE A NESPON<\/span>\n        <h2>O parceiro feito para o <span>pr\u00f3ximo passo<\/span>.<\/h2>\n        <p>Com sede no Texas, a Nespon Solutions combina a expertise de Salesforce Summit Partner, experi\u00eancia em transforma\u00e7\u00e3o de atendimento ao cliente, capacidades de IA e recursos globais de entrega para ajudar organiza\u00e7\u00f5es a melhorar opera\u00e7\u00f5es de suporte e experi\u00eancias do cliente.<\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/sobre-nos\/\" class=\"nsp-why__btn\">Sobre a Nespon\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n\n       <div class=\"nsp-why__badges\">\n          <img decoding=\"async\" style=\"max-width:140px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/11\/Consulting-Summit-Partner.webp\" alt=\"Parceiro Salesforce Summit\">\n          <!--<img decoding=\"async\" style=\"max-width:150px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/09\/Partner-advisory.webp\" alt=\"Salesforce Partner Advisory\">-->\n        <img decoding=\"async\" style=\"max-width:170px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/10\/Partner-Badge-Certified-PNG-Horizontal.png\" alt=\"Claude Registered Partner\">\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-why__right\">\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Salesforce Summit Partner: o n\u00edvel mais alto no programa de parceiros de consultoria da Salesforce.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> 750+ certifica\u00e7\u00f5es Salesforce: expertise certificada em todo o ecossistema Salesforce.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Experi\u00eancia no setor: consultores com experi\u00eancia em atendimento ao cliente e no setor.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Expertise em IA: capacidades em Agentforce, Einstein AI e automa\u00e7\u00e3o Salesforce.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Entrega global: capacidades de entrega apoiadas por quatro Centros de Excel\u00eancia.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Nespon Academy: recursos de treinamento e capacita\u00e7\u00e3o desenhados para apoiar a ado\u00e7\u00e3o no longo prazo.<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"nsp-why__stats\">\n    <div class=\"nsp-why__stats-inner\">\n      <div><strong>750+<\/strong><span>Certifica\u00e7\u00f5es Salesforce<\/span><\/div>\n      <div><strong>18+<\/strong><span>Anos de excel\u00eancia<\/span><\/div>\n      <div><strong>98%<\/strong><span>Satisfa\u00e7\u00e3o do cliente<\/span><\/div>\n      <div><strong>Entrega<\/strong><span>com presen\u00e7a global<\/span><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-why{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe 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}\n.nsp.nsp-faq2 .nsp-faq2__q:hover svg,\n.nsp.nsp-faq2 .nsp-faq2__item.is-open .nsp-faq2__q svg { color: #fff; }\n.nsp.nsp-faq2 .nsp-faq2__q:focus-visible { outline: 2px solid #FF4400; outline-offset: 3px; }\n.nsp .nsp-faq2__a { height: 0; overflow: hidden; transition: height .32s ease; }\n.nsp .nsp-faq2__item.is-open .nsp-faq2__a.is-static { height: auto; }\n.nsp .nsp-faq2__a-inner { padding: 22px 34px 28px; border-top: 1px solid #EEF1F0; font-family: var(--nsp-font); font-size: 14.5px; font-weight: 400; line-height: 1.7; color: var(--nsp-text); }\n\n@media (max-width: 1100px) {\n  .nsp .nsp-faq2__grid { grid-template-columns: minmax(0, 1fr); gap: 40px; }\n  .nsp .nsp-faq2__title { max-width: none; }\n}\n@media (max-width: 575px) {\n  .nsp.nsp-faq2 .nsp-faq2__q { min-height: 64px; padding: 16px 18px 16px 20px; font-size: 15px !important; }\n  .nsp .nsp-faq2__a-inner { padding: 18px 20px 22px; font-size: 14px; }\n}\n<\/style>\n\n<section class=\"nsp nsp-section nsp-faq2\" id=\"faq\">\n  <div class=\"nsp-container nsp-faq2__grid\">\n    <div>\n      <p class=\"nsp-eyebrow\">FAQ<\/p>\n      <h2 class=\"nsp-h2 nsp-faq2__title\">Perguntas Comuns<\/h2>\n    <\/div>\n\n    <div class=\"nsp-faq2__list\">\n      <div class=\"nsp-faq2__item is-open\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"true\">O que \u00e9 o Nespon Service Cloud Jumpstart?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a is-static\">\n          <div class=\"nsp-faq2__a-inner\">O Service Cloud Jumpstart da Nespon \u00e9 um pacote de implementa\u00e7\u00e3o estruturado, desenhado para configurar o Salesforce Service Cloud para gest\u00e3o de casos, gest\u00e3o de conhecimento e atendimento omnicanal ao cliente em 4\u20136 semanas.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">Quanto tempo leva o Service Cloud Jumpstart?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">O Jumpstart tem como meta a implanta\u00e7\u00e3o em 4\u20136 semanas, cobrindo descoberta, configura\u00e7\u00e3o, treinamento, testes e go-live em produ\u00e7\u00e3o.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">O que est\u00e1 inclu\u00eddo no Service Cloud Jumpstart?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">O projeto inclui descoberta, configura\u00e7\u00e3o de gest\u00e3o de casos, regras de roteamento e atribui\u00e7\u00e3o, gest\u00e3o de SLAs, configura\u00e7\u00e3o da base de conhecimento, dashboards de atendimento, treinamento de agentes, UAT, suporte ao go-live e Hypercare.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">Quanto custa o Service Cloud Jumpstart?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">O Jumpstart est\u00e1 dispon\u00edvel por menos de 25 mil $ como oferta por tempo limitado. O pre\u00e7o final depende da regi\u00e3o e do escopo de implementa\u00e7\u00e3o acordado. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">O Service Cloud Jumpstart inclui base de conhecimento e portal de autoatendimento?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">O Jumpstart inclui a configura\u00e7\u00e3o da base de conhecimento. As capacidades de portal de autoatendimento podem ser habilitadas ou estendidas conforme os requisitos acordados. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">Que resultados de neg\u00f3cio posso esperar do Service Cloud Jumpstart?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">As organiza\u00e7\u00f5es podem melhorar a efici\u00eancia na resolu\u00e7\u00e3o de casos, a produtividade dos agentes, o acompanhamento de SLAs, a satisfa\u00e7\u00e3o do cliente, a ado\u00e7\u00e3o de autoatendimento e a visibilidade do desempenho do atendimento.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">O Service Cloud Jumpstart inclui treinamento?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">Sim. O projeto inclui treinamento de agentes e supervisores na Consola de Atendimento, materiais de apoio aos usu\u00e1rios e acesso aos recursos da Nespon Academy. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">Por que escolher a Nespon para implementa\u00e7\u00e3o do Service Cloud?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">A Nespon \u00e9 uma Salesforce Summit Consulting Partner com expertise em implementa\u00e7\u00e3o Salesforce, capacidades de atendimento ao cliente e experi\u00eancia de entrega global.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq2__item\">\n        <button class=\"nsp-faq2__q\" type=\"button\" aria-expanded=\"false\">Quais canais de atendimento ao cliente s\u00e3o suportados?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq2__a\">\n          <div class=\"nsp-faq2__a-inner\">O Jumpstart suporta canais de atendimento como e-mail, chat e web-to-case. 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Fala com um especialista em Jumpstart Para quem \u00e9 O que est\u00e1 inclu\u00eddo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16660,"parent":18658,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18775","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Cloud - Industry Experts guiding Clients to innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nespon.com\/pt-br\/salesforce-jumpstart\/service-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Cloud - Industry Experts guiding Clients to innovation\" \/>\n<meta property=\"og:description\" content=\"SALESFORCE JUMPSTART \u00b7 SERVICE CLOUD Service Cloud em 4\u20136 semanas Melhora o suporte ao cliente com o Salesforce Service Cloud por meio de uma implementa\u00e7\u00e3o estruturada que cobre gest\u00e3o de casos, roteamento omnicanal, gest\u00e3o de conhecimento, automa\u00e7\u00e3o, treinamento e suporte ao go-live. 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