{"id":17199,"date":"2023-08-30T09:38:51","date_gmt":"2023-08-30T09:38:51","guid":{"rendered":"https:\/\/app-nespon-web-prod.azurewebsites.net\/salesforce-field-service\/"},"modified":"2026-11-11T10:18:40","modified_gmt":"2026-11-11T10:18:40","slug":"salesforce-field-service","status":"publish","type":"page","link":"https:\/\/nespon.com\/pt-br\/salesforce-field-service\/","title":{"rendered":"Servi\u00e7o de campo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17199\" class=\"elementor elementor-17199 elementor-5087\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c84e20d e-con-full e-flex e-con e-parent\" data-id=\"c84e20d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8637a elementor-widget elementor-widget-html\" data-id=\"9f8637a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 02 \u2014 Hero: \"Agentforce for Revenue Management.\"\n  Paste into ONE Elementor \"HTML\" widget (full width section, no side padding on the section itself).\n  Background image path is set below in .nsp-hero \u2014 if this file ever moves to\n  a different WordPress install, update that url() to match its media URL there.\n-->\n<section class=\"nsp-hero\">\n  <div class=\"nsp-hero__scrim\"><\/div>\n  <div class=\"nsp-hero__inner\">\n    <span class=\"nsp-hero__badge\">SALESFORCE<\/span>\n    <h1 class=\"nsp-hero__title\">Field <span>Service<\/span><\/h1>\n    <p class=\"nsp-hero__text\">\n Re\u00fana despachantes, t\u00e9cnicos, ordens de servi\u00e7o, agendamento, ativos, estoque e atendimento ao cliente com o Salesforce Field Service.\n    <\/p>\n    <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-hero__cta\">\n Fale com um Especialista em Field Service\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n    <\/a>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-hero{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#16241F;\n    --nsp-dark-2:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    position:relative;\n    overflow:hidden;\n    background:#16241F url('\/wp-content\/uploads\/2026\/11\/salesforce-hero.webp') no-repeat center center;\n    background-size:cover;\n    padding:96px 24px 110px;\n  }\n  .nsp-hero__scrim{\n    position:absolute; inset:0;\n    background:linear-gradient(90deg, rgba(15,24,21,.55) 0%, rgba(15,24,21,.25) 45%, rgba(15,24,21,0) 70%);\n    pointer-events:none;\n  }\n  .nsp-hero__inner{\n    position:relative;\n    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data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:86,&quot;sticky_effects_offset&quot;:1,&quot;sticky_anchor_link_offset&quot;:1,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 03 \u2014 Sticky in-page sub-navigation (What Is Agentforce | Revenue Use Cases | ...)\r\n  Update the href=\"#xxx\" anchors to match the actual id=\"\" you give each section on the page.\r\n-->\r\n<div class=\"nsp-subnav\">\r\n  <div class=\"nsp-subnav__inner\">\r\n    <nav class=\"nsp-subnav__links\" aria-label=\"Page sections\">\r\n      <a href=\"#what-is-agentforce\" class=\"is-active\">O que \u00e9 Field Service<\/a>\r\n <a href=\"#revenue-use-cases\">Recursos Principais<\/a>\r\n <a href=\"#how-we-deliver\">Como Funciona<\/a>\r\n <a href=\"#results\">Resultados<\/a>\r\n <a href=\"#industries\">Por que a Nespon<\/a>\r\n <a href=\"#faq\">FAQ<\/a>\r\n    <\/nav>\r\n    <!--<a href=\"#\" class=\"nsp-subnav__cta\">Deploy Agents-->\r\n    <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n    <!--<\/a>-->\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n  .nsp-subnav{\r\n    --nsp-orange:#FF4400;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-orange);\r\n    position:sticky;\r\n    top:0;\r\n    z-index:500;\r\n  }\r\n  .nsp-subnav__inner{\r\n    max-width:1280px;margin:0 auto;padding:0 24px;\r\n    display:flex;align-items:center;justify-content:space-between;gap:20px;\r\n  }\r\n  .nsp-subnav__links{\r\n    display:flex;align-items:center;gap:30px;\r\n    overflow-x:auto;\r\n    scrollbar-width:none;\r\n  }\r\n  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class=\"nsp-lifecycle\" id=\"what-is-agentforce\">\n  <div class=\"nsp-lifecycle__inner\">\n    <div class=\"nsp-lifecycle__col-text\">\n      <span class=\"nsp-eyebrow\">O QUE \u00c9 O SALESFORCE FIELD SERVICE? <\/span>\n      <h2 class=\"nsp-lifecycle__title\">Uma Plataforma para Field Service Conectado <\/h2>\n      <p>O Salesforce Field Service, agora Agentforce Field Service and Operations, estende o Salesforce para ajudar as organiza\u00e7\u00f5es a gerenciar ordens de servi\u00e7o, agendamento, despacho, t\u00e9cnicos, ativos, estoque e servi\u00e7o no local. O Salesforce Field Service \u00e9 uma plataforma abrangente que integra v\u00e1rios aspectos da gest\u00e3o de servi\u00e7os de campo, otimizando opera\u00e7\u00f5es e aumentando a satisfa\u00e7\u00e3o do cliente.  <\/p>\n      \n      <p>\n O Salesforce Field Service \u00e9 reconhecido por sua capacidade de unificar opera\u00e7\u00f5es de campo distintas, fornecendo uma \u00fanica fonte de verdade e efici\u00eancia para a gest\u00e3o de servi\u00e7os de campo. Esta plataforma \u00e9 utilizada por muitas organiza\u00e7\u00f5es l\u00edderes para garantir a excel\u00eancia na entrega de servi\u00e7os. \n          \n      <\/p>\n     \n      \n      <!--<a href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/programa-de-transformacao-digital-de-uma-operadora-lider-de-telecomunicacoes-com-a-nespon-solutions\/\" class=\"nsp-link-arrow\">Explore the Success Story-->\n      <!--  <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n      <!--<\/a>-->\n    <\/div>\n\n    <div class=\"nsp-lifecycle__col-cards\">\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">01<\/span>\n        <div>\n          <h3> Gest\u00e3o de Trabalho<\/h3>\n          <p>Crie e gerencie ordens de servi\u00e7o, compromissos de servi\u00e7o, requisitos de trabalho e atividades de servi\u00e7o de campo. A gest\u00e3o de trabalho no Salesforce Field Service refere-se ao tratamento sistem\u00e1tico de todas as tarefas e processos que garantem uma entrega de servi\u00e7o eficiente. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">02<\/span>\n        <div>\n          <h3>Agendamento <\/h3>\n          <p>Agende compromissos com base em fatores como habilidades do t\u00e9cnico, disponibilidade, localiza\u00e7\u00e3o, tempo de viagem e requisitos de servi\u00e7o. O agendamento neste contexto envolve a otimiza\u00e7\u00e3o da aloca\u00e7\u00e3o de recursos para atender \u00e0s demandas de servi\u00e7o de forma eficaz. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">03<\/span>\n        <div>\n          <h3>Despacho<\/h3>\n          <p>Ofere\u00e7a aos despachantes uma vis\u00e3o centralizada de compromissos, agendas, recursos de campo e mudan\u00e7as ao longo do dia de trabalho. A funcionalidade de despacho fornece visibilidade e controle em tempo real para gerenciar opera\u00e7\u00f5es de servi\u00e7o de forma eficiente.  <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">04<\/span>\n        <div>\n          <h3>Mobile <\/h3>\n          <p>D\u00ea aos trabalhadores em campo acesso a ordens de servi\u00e7o, pe\u00e7as, informa\u00e7\u00f5es de clientes, assinaturas e comunica\u00e7\u00e3o com o despachante atrav\u00e9s do aplicativo m\u00f3vel Field Service, incluindo funcionalidade offline. <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-lifecycle{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#F7FBFC;\n    padding:96px 24px;\n  }\n  .nsp-lifecycle__inner{\n    max-width:1280px;margin:0 auto;\n    display:grid;grid-template-columns:1fr 1fr;gap:64px;\n    align-items:start;\n  }\n  .nsp-eyebrow{\n    display:block;font-size:13px;font-weight:700;letter-spacing:.1em;color:var(--nsp-orange);margin-bottom:14px;\n  }\n  .nsp-lifecycle__title{\n    font-size:clamp(26px,3vw,38px);line-height:1.18;font-weight:700;color:var(--nsp-dark);letter-spacing:-0.02em;margin:0 0 22px;max-width:460px;\n  }\n  .nsp-lifecycle__col-text p{\n    font-size:16px;line-height:1.7;color:#5b6b68;margin:0 0 18px;max-width:480px;\n  }\n  .nsp-link-arrow{\n    display:inline-flex;align-items:center;gap:8px;\n    color:var(--nsp-orange) !important;text-decoration:none !important;\n    font-weight:700;font-size:15px;margin-top:12px;\n  }\n  .nsp-link-arrow svg{transition:transform .15s ease;}\n  .nsp-link-arrow:hover svg{transform:translateX(4px);}\n\n  .nsp-lifecycle__col-cards{display:flex;flex-direction:column;gap:16px;}\n  .nsp-step-card{\n    background:#fff;border:1px solid #e6eae8;border-radius:14px;\n    padding:26px 28px;display:flex;gap:20px;align-items:flex-start;\n    transition:box-shadow .2s ease, transform .2s ease;\n  }\n  .nsp-step-card:hover{box-shadow:0 14px 34px rgba(29,46,44,.08);transform:translateY(-2px);}\n  .nsp-step-card__num{font-size:20px;font-weight:700;color:#ffb499;flex-shrink:0;line-height:1.2;}\n  .nsp-step-card h3{font-size:17px;font-weight:700;color:var(--nsp-dark);margin:0 0 6px;}\n  .nsp-step-card p{font-size:14.5px;line-height:1.6;color:#6b7875;margin:0;}\n .elementor-5087 .elementor-element.elementor-element-95e30a9{\n          padding: 0px 0px;\n  }\n\n  @media (max-width:960px){\n    .nsp-lifecycle__inner{grid-template-columns:1fr;gap:44px;}\n    .nsp-lifecycle{padding:64px 20px;}\n    .nsp-lifecycle__col-text p, .nsp-lifecycle__title{max-width:none;}\n  }\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71f53a7 e-con-full e-flex e-con e-parent\" data-id=\"71f53a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-031088f elementor-widget elementor-widget-html\" data-id=\"031088f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 05 \u2014 \"Core Capabilities\" dark 6-card grid (id: revenue-use-cases)\r\n-->\r\n<section class=\"nsp-caps\" id=\"revenue-use-cases\">\r\n  <div class=\"nsp-caps__inner\">\r\n    <div class=\"nsp-caps__head\">\r\n      <div>\r\n        <span class=\"nsp-eyebrow\">RECURSOS PRINCIPAIS<\/span>\r\n        <h2>Os Pilares do <span>Field Service<\/span> Conectado.<\/h2>\r\n      <\/div>\r\n      <p class=\"nsp-caps__intro\">O Salesforce Field Service conecta pessoas, agendas, trabalhos, ativos e as informa\u00e7\u00f5es necess\u00e1rias para gerenciar opera\u00e7\u00f5es de campo, desde o agendamento at\u00e9 a conclus\u00e3o. Ele oferece uma abordagem integrada para gerenciar e executar tarefas de servi\u00e7o de campo. <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"nsp-caps__grid\">\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">01<\/span><span class=\"nsp-tag\">Ordens de Servi\u00e7o<\/span><\/div>\r\n        <h3>Ordens de Servi\u00e7o e Compromissos<\/h3>\r\n        <p>Crie e gerencie trabalho de campo, compromissos de servi\u00e7o, requisitos de trabalho e fluxos de trabalho de conclus\u00e3o. As ordens de servi\u00e7o servem como instru\u00e7\u00f5es detalhadas para tarefas de servi\u00e7o de campo, garantindo clareza e precis\u00e3o. <\/p>\r\n<p>\r\nOrdens de servi\u00e7o claras s\u00e3o essenciais para manter a consist\u00eancia e a qualidade na entrega do servi\u00e7o de campo, reduzindo erros e retrabalho.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">02<\/span><span class=\"nsp-tag\">Agendamento<\/span><\/div>\r\n        <h3>Agendamento e Otimiza\u00e7\u00e3o<\/h3>\r\n        <p>Atribua recursos com base em habilidades, disponibilidade, localiza\u00e7\u00e3o, tempo de viagem, territ\u00f3rios e pol\u00edticas de agendamento definidas. A otimiza\u00e7\u00e3o do agendamento aumenta a efici\u00eancia do servi\u00e7o ao alinhar os recursos estrategicamente. <\/p>\r\n        \r\n        <p>\r\n O agendamento otimizado \u00e9 fundamental para reduzir custos operacionais e melhorar os prazos de entrega dos servi\u00e7os.\r\n        <\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">03<\/span><span class=\"nsp-tag\">Despacho<\/span><\/div>\r\n        <h3>Console de Agendamento<\/h3>\r\n        <p>Ofere\u00e7a aos despachantes um espa\u00e7o de trabalho central para visualizar agendas e gerenciar compromissos de servi\u00e7o. O console de agendamento atua como um centro de comando para os despachantes, consolidando todos os dados e ferramentas necess\u00e1rios. <\/p>\r\n        \r\n        <p>\r\n Um console de agendamento centralizado facilita a melhor tomada de decis\u00e3o e aumenta a capacidade de adapta\u00e7\u00e3o \u00e0s mudan\u00e7as nas necessidades de servi\u00e7o.\r\n        <\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">04<\/span><span class=\"nsp-tag\">Mobile<\/span><\/div>\r\n        <h3>Field Service Mobile<\/h3>\r\n        <p>D\u00ea aos t\u00e9cnicos acesso m\u00f3vel a trabalhos, ordens de servi\u00e7o, pe\u00e7as, informa\u00e7\u00f5es de clientes, formul\u00e1rios e fluxos de trabalho de campo. Este acesso m\u00f3vel capacita os t\u00e9cnicos a desempenharem suas fun\u00e7\u00f5es de forma eficaz e em qualquer lugar. <\/p>\r\n        \r\n        <p>\r\n O acesso m\u00f3vel garante que os t\u00e9cnicos estejam sempre equipados com as informa\u00e7\u00f5es mais recentes do trabalho, o que \u00e9 cr\u00edtico para a entrega de um servi\u00e7o pontual.\r\n        <\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">05<\/span><span class=\"nsp-tag\">Estoque<\/span><\/div>\r\n        <h3>Pe\u00e7as e Estoque<\/h3>\r\n        <p>Rastreie o estoque em armaz\u00e9ns, ve\u00edculos de servi\u00e7o, locais de clientes e outros locais relevantes. Uma gest\u00e3o de estoque eficaz \u00e9 crucial para manter a prontid\u00e3o do servi\u00e7o e a efici\u00eancia operacional. <\/p>\r\n        \r\n        <p>\r\n O rastreamento robusto de estoque ajuda a evitar atrasos no servi\u00e7o causados pela falta de pe\u00e7as, garantindo que os t\u00e9cnicos tenham os componentes de que precisam.\r\n        <\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">06<\/span><span class=\"nsp-tag\">Ativos<\/span><\/div>\r\n        <h3>Ativos e Manuten\u00e7\u00e3o<\/h3>\r\n        <p>Conecte as atividades de servi\u00e7o de campo aos ativos dos clientes e d\u00ea suporte aos processos de manuten\u00e7\u00e3o e servi\u00e7o de ativos. A gest\u00e3o de ativos garante que todos os equipamentos e ferramentas sejam contabilizados e mantidos adequadamente. <\/p>\r\n        \r\n        <p>\r\n Uma gest\u00e3o de ativos eficiente leva a ciclos de vida de equipamentos mais longos e custos de manuten\u00e7\u00e3o reduzidos.\r\n        <\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  .nsp-caps{\r\n    --nsp-orange:#FF4400;\r\n    --nsp-dark:#1D2E2C;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-dark);\r\n    padding:96px 24px;\r\n  }\r\n  .nsp-caps__inner{max-width:1280px;margin:0 auto;}\r\n  .nsp-caps .nsp-eyebrow{display:block;font-size:13px;font-weight:700;letter-spacing:.1em;color:var(--nsp-orange);margin-bottom:14px;}\r\n  .nsp-caps__head{\r\n    display:flex;justify-content:space-between;gap:40px;align-items:flex-end;\r\n    margin-bottom:48px;flex-wrap:wrap;\r\n  }\r\n  .nsp-caps__head h2{\r\n    font-size:clamp(24px,3vw,34px);line-height:1.2;font-weight:700;color:#fff;letter-spacing:-0.02em;margin:0;max-width:550px;\r\n  }\r\n  .nsp-caps__head h2 span{color:var(--nsp-orange);}\r\n  .nsp-caps__intro{\r\n    font-size:15px;line-height:1.7;color:#9db0ac;max-width:410px;margin:0;text-align: right;\r\n  }\r\n\r\n  .nsp-caps__grid{\r\n    display:grid;grid-template-columns:repeat(3,1fr);gap:20px;\r\n  }\r\n  .nsp-cap-card{\r\n    background:rgba(255,255,255,.03);\r\n    border:1px solid rgba(255,255,255,.08);\r\n    border-radius:14px;padding:26px 24px 24px;\r\n    display:flex;flex-direction:column;\r\n    transition:background .2s ease, transform .2s ease;\r\n  }\r\n  .nsp-cap-card:hover{background:rgba(255,255,255,.055);transform:translateY(-3px);}\r\n  .nsp-cap-card__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;}\r\n  .nsp-cap-card__num{font-size:20px;font-weight:700;color:#3f5751;}\r\n  .nsp-tag{\r\n    font-size:11px;font-weight:700;letter-spacing:.04em;color:#FF4400;\r\n    background:rgba(255, 68, 0, .14);border-radius:999px;padding:5px 12px; \r\n  }\r\n  .nsp-cap-card h3{font-size:17px;font-weight:700;color:#fff;margin:0 0 10px;}\r\n  .nsp-cap-card p{font-size:14.5px;line-height:1.65;color:#9db0ac;margin:0 0 18px;flex-grow:1;}\r\n  .nsp-cap-card .nsp-link-arrow{\r\n    display:inline-flex;align-items:center;gap:7px;\r\n    color:#ff4400 !important;text-decoration:none !important;font-weight:700;font-size:14px;\r\n  }\r\n  .nsp-cap-card .nsp-link-arrow svg{transition:transform .15s ease;}\r\n  .nsp-cap-card .nsp-link-arrow:hover svg{transform:translateX(4px);}\r\n.elementor-5087 .elementor-element.elementor-element-71f53a7{\r\n          padding: 0px 0px;\r\n  }\r\n\r\n  @media (max-width:960px){\r\n    .nsp-caps__grid{grid-template-columns:repeat(2,1fr);}\r\n  }\r\n  @media (max-width:640px){\r\n    .nsp-caps{padding:64px 20px;}\r\n    .nsp-caps__grid{grid-template-columns:1fr;}\r\n  }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8446a0 e-con-full e-flex e-con e-parent\" data-id=\"d8446a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6257d3 elementor-widget elementor-widget-html\" data-id=\"c6257d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 06 \u2014 \"Ready to bring structure to your revenue?\" CTA banner\n  Same full-width\/card\/shadow treatment as 08-jumpstart-banner.html: a\n  full-bleed breakout section with a bordered, shadowed, rounded card inside.\n-->\n<section class=\"nsp-cta1\">\n  <div class=\"nsp-cta1__inner\">\n    <div class=\"nsp-cta1__card\">\n      <div class=\"nsp-cta1__text\">\n        <h2>Pronto para Modernizar suas Opera\u00e7\u00f5es de Campo? <\/h2>\n        <p>Fale com um especialista da Nespon sobre suas prioridades de Service Cloud, desde a gest\u00e3o de casos e roteamento Omni-Channel at\u00e9 automa\u00e7\u00e3o, conhecimento, SLAs e IA. <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-cta1__btn\">Agendar uma Chamada de Descoberta\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n      <\/div>\n      <div class=\"nsp-cta1__art\" aria-hidden=\"true\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/AI-agent-CTA-1.webp\" alt=\"\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/*\n    Defensive: if the Elementor Section\/Container\/Column wrapping this widget\n    has its own left\/right padding, margin, or a narrower max-width, that\n    shows up as extra empty space OUTSIDE this card that no amount of CSS on\n    .nsp-cta1 itself can remove. Same fix as 08-jumpstart-banner.html.\n  *\/\n  .elementor-section:has(.nsp-cta1),\n  .elementor-container:has(.nsp-cta1),\n  .elementor-column:has(.nsp-cta1),\n  .elementor-widget-wrap:has(.nsp-cta1),\n  .elementor-widget-container:has(.nsp-cta1),\n  .e-con:has(.nsp-cta1),\n  .e-con-inner:has(.nsp-cta1){\n    padding:0 !important;\n    margin:0 !important;\n    max-width:none !important;\n  }\n\n  .nsp-cta1{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#f5f8f7;\n    padding:70px 24px;\n    \/* Full-bleed breakout \u2014 forces this section to the true browser viewport\n       width no matter how narrow its parent theme\/Elementor wrapper is. *\/\n    width:100vw;\n    max-width:100vw;\n    position:relative;\n    left:50%;\n    right:50%;\n    margin-left:-50vw;\n    margin-right:-50vw;\n    box-sizing:border-box;\n    overflow-x:hidden;\n  }\n  .nsp-cta1__inner{max-width:100%;margin:0;}\n  .nsp-cta1__card{\n    background:#fff;\n    border:1px solid #e6eae8;\n    border-radius:20px;\n    box-shadow:0 20px 50px rgba(29,46,44,.08);\n    padding:48px 56px;\n    display:flex;align-items:center;justify-content:space-between;gap:40px;\n    flex-wrap:wrap;\n  }\n  .nsp-cta1__text{max-width:560px;}\n  .nsp-cta1__text h2{\n    font-size:clamp(22px,2.6vw,30px);font-weight:700;color:var(--nsp-dark);letter-spacing:-0.01em;margin:0 0 12px;\n  }\n  .nsp-cta1__text p{font-size:15.5px;line-height:1.65;color:#5b6b68;margin:0 0 24px;}\n  .nsp-cta1__btn{\n    display:inline-flex;align-items:center;gap:10px;\n    background:linear-gradient(135deg,#ff6a3d,var(--nsp-orange));\n    color:#fff !important;\n    text-decoration:none !important;\n    font-weight:600;font-size:16px;\n    padding:16px 26px;border-radius:10px;\n    box-shadow:0 14px 30px rgba(255,68,0,.28);\n    transition:transform .15s ease, box-shadow .15s ease;\n  }\n  .nsp-cta1__btn:hover{background:#e63e00;transform:translateY(-2px);}\n  .nsp-cta1__art{flex-shrink:0;}\n  .nsp-cta1__art img{display:block;width:100%;height:auto;}\n\n  @media (max-width:760px){\n  .nsp-cta1__card{padding:36px 28px;justify-content:center;text-align:center;}\n  .nsp-cta1__text{max-width:none;}\n  .nsp-cta1__art{order:-1;flex-shrink:1;width:100%;max-width:280px;}\n}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccb8361 e-con-full e-flex e-con e-parent\" data-id=\"ccb8361\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ea091b elementor-widget elementor-widget-html\" data-id=\"8ea091b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 07 \u2014 \"How It Works\" interactive phase selector (id: how-we-deliver)\r\n  Auto-advances every 6s; pauses on hover\/focus and whenever the tab isn't\r\n  visible, and resets its timer whenever a phase is clicked manually.\r\n  NOTE: only Phase 01 (Quote) copy was visible in the prototype capture.\r\n  The copy for phases 02-05 below is written to match that tone\/pattern \u2014\r\n  double check it against the source design and edit as needed.\r\n-->\r\n<section class=\"nsp-howit\" id=\"how-we-deliver\">\r\n  <div class=\"nsp-howit__inner\">\r\n    <div class=\"nsp-howit__head\">\r\n      <div>\r\n        <span class=\"nsp-eyebrow\">SERVI\u00c7OS DE CAMPO NESPON<\/span>\r\n        <h2>Da Estrat\u00e9gia de Field Service \u00e0s <span>Opera\u00e7\u00f5es Cont\u00ednuas<\/span>.<\/h2>\r\n      <\/div>\r\n      <p class=\"nsp-howit__intro\">Conecte canais de servi\u00e7o, gest\u00e3o de casos, roteamento, contexto do cliente e fluxos de trabalho de resolu\u00e7\u00e3o no Salesforce. A Nespon Solutions oferece uma abordagem abrangente para a gest\u00e3o de servi\u00e7os de campo, garantindo que todos os componentes funcionem perfeitamente.  <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"nsp-howit__body\">\r\n      <div class=\"nsp-howit__list\" role=\"tablist\" aria-label=\"Transaction phases\">\r\n        <button class=\"nsp-howit__item is-active\" data-phase=\"0\" role=\"tab\" aria-selected=\"true\">\r\n          <span class=\"nsp-howit__num\">01<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>DESCOBERTA<\/em><strong>Field Service Discovery<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"1\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">02<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>IMPLEMENTA\u00c7\u00c3O<\/em><strong>Field Service Implementation<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"2\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">03<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>OTIMIZA\u00c7\u00c3O<\/em><strong>Agendamento e Otimiza\u00e7\u00e3o<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"3\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">04<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>CAPACITA\u00c7\u00c3O<\/em><strong>Capacita\u00e7\u00e3o da For\u00e7a de Trabalho M\u00f3vel<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"4\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">05<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>INTEGRA\u00c7\u00c3O<\/em><strong>Integra\u00e7\u00e3o Empresarial<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"5\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">06<\/span>\r\n <span class=\"nsp-howit__item-text\"><em>SUPORTE<\/em><strong>Treinamento e Suporte Cont\u00ednuo<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n      <\/div>\r\n\r\n      <div class=\"nsp-howit__panel\">\r\n        <span class=\"nsp-howit__panel-phase\">FASE 01 \u00b7 DESCOBERTA<\/span>\r\n        <h3 class=\"nsp-howit__panel-title\">Field Service Discovery<\/h3>\r\n        <p class=\"nsp-howit__panel-text\">Mapeie opera\u00e7\u00f5es de campo, processos de agendamento, fun\u00e7\u00f5es de t\u00e9cnicos, territ\u00f3rios, habilidades e requisitos.<\/p>\r\n        <div class=\"nsp-howit__progress\">\r\n          <div class=\"nsp-howit__bar\"><span style=\"width:16.67%\"><\/span><\/div>\r\n          <div class=\"nsp-howit__steps\">\r\n            <span class=\"is-done\">Descobrir<\/span><span>Implementar<\/span><span>Otimizar<\/span><span>Capacitar<\/span><span>Integrar<\/span><span>Suportar<\/span>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script type=\"application\/json\" id=\"nsp-howit-data\">\r\n[\r\n  {\"phase\":\"PHASE 01 \u00b7 DISCOVER\",\"title\":\"Field Service Discovery\",\"text\":\"Map field operations, scheduling processes, technician roles, territories, skills, and 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data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-064e61d elementor-widget elementor-widget-html\" data-id=\"064e61d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 08 \u2014 \"Need Agentforce live faster?\" Jumpstart promo banner\n  Background image path is set on .nsp-jump__card below \u2014 if this file ever\n  moves to a different WordPress install, update that url() to match its\n  media URL there.\n-->\n<section class=\"nsp-jump\">\n  <div class=\"nsp-jump__inner\">\n    <div class=\"nsp-jump__card\">\n      <div class=\"nsp-jump__text\">\n        <span class=\"nsp-eyebrow\">FIELD SERVICE JUMPSTART<\/span>\n        <h2>Precisa do Field Service Ativo Mais R\u00e1pido?<\/h2>\n        <p>Coloque suas opera\u00e7\u00f5es de campo principais em funcionamento no Salesforce em <strong>4 a 6 semanas<\/strong> com um Field Service Jumpstart definido, cobrindo descoberta, ordens de servi\u00e7o, compromissos de servi\u00e7o, territ\u00f3rios, agendamento, fluxos de trabalho m\u00f3veis, estoque, treinamento, UAT, go-live e Hypercare. O Field Service Jumpstart foi projetado para implantar rapidamente fun\u00e7\u00f5es essenciais de servi\u00e7o de campo. <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/salesforce-jumpstart\/field-service\/\" class=\"nsp-jump__btn\">Explore o Field Service Jumpstart<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/*\n    Defensive: if the Elementor Section\/Container\/Column wrapping this widget\n    has its own left\/right padding, margin, or a narrower max-width (common\n    Elementor defaults), that shows up as extra empty space OUTSIDE this\n    card that no amount of CSS on .nsp-jump itself can remove. 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stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a>\n    <\/div>\n    <div class=\"nsp-cs__track\" aria-roledescription=\"carousel\" aria-label=\"Client case studies\">\n      <article class=\"nsp-cs__slide is-active\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy-1.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>73 %<\/strong> de redu\u00e7\u00e3o em falhas nos pedidos<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">01.<\/span><span class=\"nsp-cs__industry\">Telecomunica\u00e7\u00f5es<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">Automatizando o Fechamento de Ordens de Servi\u00e7o de Campo com Agentforce<\/h3>\n          <p class=\"nsp-cs__desc\">A Nespon ajudou um provedor l\u00edder de telecomunica\u00e7\u00f5es na Am\u00e9rica Latina a otimizar as opera\u00e7\u00f5es de campo, permitindo que os t\u00e9cnicos automatizassem o fechamento de Ordens de Servi\u00e7o ou gerassem tickets de suporte diretamente atrav\u00e9s do Salesforce Field Service.<\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/gestao-do-fechamento-de-ordens-de-trabalho-em-campo-com-agentforce-nespon-solutions\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n      <!--<article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">-->\n      <!--  <div class=\"nsp-cs__media\">-->\n      <!--    <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/09\/usecase1.webp\" alt=\"\" loading=\"lazy\">-->\n      <!--    <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>-->\n      <!--    <span class=\"nsp-cs__stat\"><strong>45%<\/strong>Faster case resolution<\/span>-->\n      <!--  <\/div>-->\n      <!--  <div class=\"nsp-cs__body\">-->\n      <!--    <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">02.<\/span><span class=\"nsp-cs__industry\">Energy &amp; Utilities<\/span><\/div>-->\n      <!--    <h3 class=\"nsp-cs__name\">45% faster case resolution<\/h3>-->\n      <!--    <p class=\"nsp-cs__desc\">Deployed Field Service and Data Cloud for a regional utility provider, unifying asset and outage data so crews dispatch and resolve cases faster.<\/p>-->\n      <!--    <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"#\">Read the Success Story<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a><\/div>-->\n      <!--  <\/div>-->\n      <!--<\/article>-->\n      <!--<article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">-->\n      <!--  <div class=\"nsp-cs__media\">-->\n      <!--    <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/09\/usecase1.webp\" alt=\"\" loading=\"lazy\">-->\n      <!--    <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>-->\n      <!--    <span class=\"nsp-cs__stat\"><strong>60%<\/strong>Faster quote turnaround<\/span>-->\n      <!--  <\/div>-->\n      <!--  <div class=\"nsp-cs__body\">-->\n      <!--    <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">03.<\/span><span class=\"nsp-cs__industry\">Insurance<\/span><\/div>-->\n      <!--    <h3 class=\"nsp-cs__name\">60% faster quote turnaround<\/h3>-->\n      <!--    <p 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class=\"nsp-eyebrow\">POR QUE A NESPON<\/span>\n        <h2>A Expertise em Field Service Encontra a <span>Entrega Salesforce<\/span>.<\/h2>\n        <p>A Nespon combina expertise em Salesforce com experi\u00eancia pr\u00e1tica em Field Service para ajudar as organiza\u00e7\u00f5es a conectar agendamento, despacho, trabalhadores m\u00f3veis, ativos, estoque e sistemas empresariais em torno de suas opera\u00e7\u00f5es de campo. A metodologia da Nespon preenche a lacuna entre as capacidades do Salesforce e os requisitos do servi\u00e7o de campo.  <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/sobre-nos\/\" class=\"nsp-why__btn\">Sobre a Nespon\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n\n       <div class=\"nsp-why__badges\">\n<img decoding=\"async\" style=\"max-width:140px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/11\/Consulting-Summit-Partner.webp\" alt=\"Parceiro Salesforce Summit\">\n<!--<img decoding=\"async\" style=\"max-width:150px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/09\/Partner-advisory.webp\" alt=\"Salesforce Partner Advisory\">-->\n<img decoding=\"async\" style=\"max-width:170px;\" class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/10\/Partner-Badge-Certified-PNG-Horizontal.png\" alt=\"Claude Registered Partner\">\n<\/div>\n      <\/div>\n\n      <div class=\"nsp-why__right\">\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Parceiro Salesforce Summit, o n\u00edvel mais alto no Programa de Parceiros Salesforce. <\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Experi\u00eancia em implementa\u00e7\u00e3o de Field Service em grandes organiza\u00e7\u00f5es de servi\u00e7os p\u00fablicos e comunica\u00e7\u00f5es. <\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Entrega de ponta a ponta, desde a descoberta de opera\u00e7\u00f5es de campo e design de solu\u00e7\u00e3o at\u00e9 a implementa\u00e7\u00e3o, testes, implanta\u00e7\u00e3o e suporte.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Experi\u00eancia na integra\u00e7\u00e3o do Salesforce Field Service com sistemas empresariais e operacionais existentes.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Treinamento e capacita\u00e7\u00e3o em Field Service dispon\u00edveis atrav\u00e9s da Nespon Academy.<\/div>\n        <!--<div class=\"nsp-check-row\"><span class=\"nsp-check\">&#10003;<\/span> Global delivery across North America, LATAM, Asia and Europe<\/div>-->\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"nsp-why__stats\">\n    <div class=\"nsp-why__stats-inner\">\n      <div><strong>750+<\/strong><span>Certifica\u00e7\u00f5es Salesforce<\/span><\/div>\n      <div><strong>18+<\/strong><span>Anos de excel\u00eancia<\/span><\/div>\n      <div><strong>98%<\/strong><span>Satisfa\u00e7\u00e3o do cliente<\/span><\/div>\n      <div><strong>Entrega<\/strong><span>com presen\u00e7a global<\/span><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-why{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    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As equipes podem atribuir trabalho com base em fatores como habilidades, localiza\u00e7\u00e3o, disponibilidade e territ\u00f3rios de servi\u00e7o. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Qual \u00e9 a diferen\u00e7a entre o Salesforce Field Service e o Service Cloud?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Agentforce Service oferece suporte a opera\u00e7\u00f5es mais amplas de atendimento ao cliente, enquanto o Field Service estende o servi\u00e7o para opera\u00e7\u00f5es no local, incluindo ordens de servi\u00e7o, t\u00e9cnicos, agendamento, despacho e execu\u00e7\u00e3o m\u00f3vel. Os dois podem trabalhar juntos na plataforma Salesforce. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">O Salesforce Field Service funciona offline?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Sim. O aplicativo m\u00f3vel Field Service foi projetado para uso offline, permitindo que os trabalhadores m\u00f3veis acessem e atualizem registros suportados sem conectividade e sincronizem as altera\u00e7\u00f5es quando se reconectarem. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como o Agentforce \u00e9 usado no Salesforce Field Service?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Agentforce traz recursos de IA para as opera\u00e7\u00f5es de campo. 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Fale com um Especialista em Field Service O que \u00e9 Field Service Recursos Principais Como Funciona Resultados Por que a Nespon FAQ O QUE \u00c9 O SALESFORCE FIELD SERVICE? Uma Plataforma para Field Service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17198,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17199","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Especialista certificado em Salesforce Field Service<\/title>\n<meta name=\"description\" content=\"Oferecemos solu\u00e7\u00f5es de consultoria personalizadas que otimizam processos e melhoram o engajamento do cliente usando o Salesforce Field Service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nespon.com\/pt-br\/salesforce-field-service\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" 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