{"id":17039,"date":"2023-08-29T13:38:16","date_gmt":"2023-08-29T13:38:16","guid":{"rendered":"https:\/\/app-nespon-web-prod.azurewebsites.net\/communications-cloud\/"},"modified":"2026-11-10T18:58:40","modified_gmt":"2026-11-10T18:58:40","slug":"communications-cloud","status":"publish","type":"page","link":"https:\/\/nespon.com\/pt-br\/salesforce\/communications-cloud\/","title":{"rendered":"Communications Cloud"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17039\" class=\"elementor elementor-17039 elementor-5016\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48e95f3 e-con-full e-flex e-con e-parent\" data-id=\"48e95f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d0cb58 elementor-widget elementor-widget-html\" data-id=\"3d0cb58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 02 \u2014 Hero: \"Agentforce for Revenue Management.\"\n  Paste into ONE Elementor \"HTML\" widget (full width section, no side padding on the section itself).\n  Background image path is set below in .nsp-hero \u2014 if this file ever moves to\n  a different WordPress install, update that url() to match its media URL there.\n-->\n<section class=\"nsp-hero\">\n  <div class=\"nsp-hero__scrim\"><\/div>\n  <div class=\"nsp-hero__inner\">\n    <span class=\"nsp-hero__badge\">SALESFORCE<\/span>\n    <h1 class=\"nsp-hero__title\">Communications <span>Cloud<\/span><\/h1>\n    <p class=\"nsp-hero__text\">\n A Nespon Solutions combina uma profunda experi\u00eancia na ind\u00fastria de comunica\u00e7\u00f5es com expertise em Salesforce para entregar solu\u00e7\u00f5es de Communications Cloud constru\u00eddas em torno dos teus objetivos de neg\u00f3cio, fluxos de trabalho e prioridades de transforma\u00e7\u00e3o. \n    <\/p>\n    <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-hero__cta\">\n Fala com um Especialista em Communications Cloud\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n    <\/a>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-hero{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#16241F;\n    --nsp-dark-2:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    position:relative;\n    overflow:hidden;\n    background:#16241F url('\/wp-content\/uploads\/2026\/11\/salesforce-hero.webp') no-repeat center center;\n    background-size:cover;\n    padding:96px 24px 110px;\n  }\n  .nsp-hero__scrim{\n    position:absolute; inset:0;\n    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display:inline-flex;align-items:center;gap:10px;\n    background:linear-gradient(135deg,#ff6a3d,var(--nsp-orange));\n    color:#fff !important;\n    text-decoration:none !important;\n    font-weight:600;font-size:16px;\n    padding:16px 26px;border-radius:10px;\n    box-shadow:0 14px 30px rgba(255,68,0,.28);\n    transition:transform .15s ease, box-shadow .15s ease;\n  }\n  .nsp-hero__cta:hover{transform:translateY(-2px);box-shadow:0 18px 36px rgba(255,68,0,.36);}\n\n  @media (max-width: 600px){\n    .nsp-hero{padding:64px 20px 80px;}\n    .nsp-hero__title{margin-bottom:16px;}\n    .nsp-hero__text{margin-bottom:28px;\n        \n    }\n    .nsp-hero__inner{\n        margin-left: 0px;\n    }\n  }\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d813ded e-con-full e-flex e-con e-parent\" data-id=\"d813ded\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-188d3a1 elementor-widget elementor-widget-html\" data-id=\"188d3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:86,&quot;sticky_effects_offset&quot;:1,&quot;sticky_anchor_link_offset&quot;:1,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 03 \u2014 Sticky in-page sub-navigation (What Is Agentforce | Revenue Use Cases | ...)\r\n  Update the href=\"#xxx\" anchors to match the actual id=\"\" you give each section on the page.\r\n-->\r\n<div class=\"nsp-subnav\">\r\n  <div class=\"nsp-subnav__inner\">\r\n    <nav class=\"nsp-subnav__links\" aria-label=\"Page sections\">\r\n      <a href=\"#what-is-agentforce\" class=\"is-active\">O que \u00e9 o Communications Cloud<\/a>\r\n <a href=\"#revenue-use-cases\">Recursos Principais<\/a>\r\n <a href=\"#results\">Resultados<\/a>\r\n <a href=\"#faq\">FAQ<\/a>\r\n    <\/nav>\r\n    <!--<a href=\"#\" class=\"nsp-subnav__cta\">Deploy Agents-->\r\n    <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n    <!--<\/a>-->\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n  .nsp-subnav{\r\n    --nsp-orange:#FF4400;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-orange);\r\n    position:sticky;\r\n    top:0;\r\n    z-index:500;\r\n  }\r\n  .nsp-subnav__inner{\r\n    max-width:1280px;margin:0 auto;padding:0 24px;\r\n    display:flex;align-items:center;justify-content:space-between;gap:20px;\r\n  }\r\n  .nsp-subnav__links{\r\n    display:flex;align-items:center;gap:30px;\r\n    overflow-x:auto;\r\n    scrollbar-width:none;\r\n  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because Elementor sets an inline scroll-margin-top on anchor targets) *\/\r\n  .nsp-jump,\r\n  .nsp-results{\r\n    scroll-margin-top:140px !important;\r\n  }\r\n\r\n  @media (max-width:700px){\r\n    .nsp-subnav__inner{padding:0 16px;gap:12px;}\r\n    .nsp-subnav__links{gap:20px;}\r\n    .nsp-subnav__cta span{display:none;}\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function(){\r\n  \/* Give the CTA banner an id once the whole page has loaded (used if a tab links to #jumpstart).\r\n     This widget sits above the banner, so it doesn't exist yet when this script first runs. *\/\r\n  function tagJump(){\r\n    var jump = document.querySelector('.nsp-jump');\r\n    if(jump && !jump.id) jump.id = 'jumpstart';\r\n  }\r\n  if(document.readyState === 'loading'){\r\n    document.addEventListener('DOMContentLoaded', tagJump);\r\n  } else {\r\n    tagJump();\r\n  }\r\n\r\n  var el = document.currentScript.previousElementSibling;\r\n  var nav = document.querySelector('.nsp-subnav');\r\n  if(!nav || 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class=\"nsp-lifecycle\" id=\"what-is-agentforce\">\n  <div class=\"nsp-lifecycle__inner\">\n    <div class=\"nsp-lifecycle__col-text\">\n      <span class=\"nsp-eyebrow\">O que \u00e9 o Salesforce Communications Cloud?<\/span>\n      <h2 class=\"nsp-lifecycle__title\">Comunica\u00e7\u00f5es Est\u00e3o no Nosso DNA<\/h2>\n      <p>A Nespon Solutions combina uma profunda experi\u00eancia na ind\u00fastria de comunica\u00e7\u00f5es com expertise em Salesforce para ajudar provedores de servi\u00e7os de comunica\u00e7\u00f5es a modernizar opera\u00e7\u00f5es complexas de clientes, produtos, vendas e servi\u00e7os. Ao aproveitar nossa expertise, os CSPs podem simplificar opera\u00e7\u00f5es de forma eficaz e melhorar as experi\u00eancias dos clientes.  <\/p>\n      <p>O Salesforce Communications Cloud foi projetado para a ind\u00fastria de comunica\u00e7\u00f5es, suportando recursos em gest\u00e3o de produtos e ofertas, configure price quote (CPQ), captura e gest\u00e3o de pedidos, atendimento ao cliente e experi\u00eancias digitais. Esses recursos ajudam os CSPs a gerir processos complexos B2B e B2C no Salesforce.  <\/p>\n      <p>\n Desde o design e configura\u00e7\u00e3o da solu\u00e7\u00e3o at\u00e9 a integra\u00e7\u00e3o, migra\u00e7\u00e3o de dados, testes e implementa\u00e7\u00e3o, a Nespon ajuda as organiza\u00e7\u00f5es a implementar o Communications Cloud em seu cen\u00e1rio tecnol\u00f3gico mais amplo. Nosso modelo de entrega global re\u00fane expertise do setor, recursos do Salesforce e equipes em v\u00e1rias regi\u00f5es para apoiar a transforma\u00e7\u00e3o em escala empresarial. \n      <\/p>\n      <!--<p>But it\u2019s our focus on understanding your business goals and customizing services to achieve them, with efficiency, speed, and dependability, that makes us a trusted long-term partner. <\/p>-->\n      <!--<a href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/programa-de-transformacao-digital-de-uma-operadora-lider-de-telecomunicacoes-com-a-nespon-solutions\/\" class=\"nsp-link-arrow\">Explore the Success Story-->\n      <!--  <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n      <!--<\/a>-->\n    <\/div>\n\n    <div class=\"nsp-lifecycle__col-cards\">\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">01<\/span>\n        <div>\n          <h3>Descobrir<\/h3>\n          <p>Avalia a tua arquitetura, processos de neg\u00f3cio, dados, integra\u00e7\u00f5es e prioridades para definir o roadmap de Communications Cloud correto. Esta etapa garante que o caminho escolhido esteja alinhado com os teus objetivos estrat\u00e9gicos e necessidades de neg\u00f3cio. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">02<\/span>\n        <div>\n          <h3>Design<\/h3>\n          <p>Define a arquitetura da solu\u00e7\u00e3o, as jornadas do cliente, o modelo de dados, as integra\u00e7\u00f5es e os recursos do Communications Cloud necess\u00e1rios para o teu neg\u00f3cio. Um design bem elaborado forma a base de uma implementa\u00e7\u00e3o bem-sucedida. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">03<\/span>\n        <div>\n          <h3>Implementar<\/h3>\n          <p>Configura o Communications Cloud e conecta o Salesforce com os sistemas, aplica\u00e7\u00f5es e dados que suportam as tuas opera\u00e7\u00f5es de comunica\u00e7\u00f5es. A implementa\u00e7\u00e3o envolve o alinhamento da tecnologia com os objetivos de neg\u00f3cio para um desempenho ideal. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">04<\/span>\n        <div>\n          <h3>Implantar<\/h3>\n          <p>Valida configura\u00e7\u00f5es, integra\u00e7\u00f5es, dados e processos de neg\u00f3cio para preparar a tua solu\u00e7\u00e3o Communications Cloud para produ\u00e7\u00e3o. A implanta\u00e7\u00e3o marca a transi\u00e7\u00e3o do planeamento para o uso operacional, garantindo a prontid\u00e3o para o lan\u00e7amento. <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-lifecycle{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#F7FBFC;\n    padding:96px 24px;\n  }\n  .nsp-lifecycle__inner{\n    max-width:1280px;margin:0 auto;\n    display:grid;grid-template-columns:1fr 1fr;gap:64px;\n    align-items:start;\n  }\n  .nsp-eyebrow{\n    display:block;font-size:13px;font-weight:700;letter-spacing:.1em;color:var(--nsp-orange);margin-bottom:14px;\n  }\n  .nsp-lifecycle__title{\n    font-size:clamp(26px,3vw,38px);line-height:1.18;font-weight:700;color:var(--nsp-dark);letter-spacing:-0.02em;margin:0 0 22px;max-width:460px;\n  }\n  .nsp-lifecycle__col-text p{\n    font-size:16px;line-height:1.7;color:#5b6b68;margin:0 0 18px;max-width:480px;\n  }\n  .nsp-link-arrow{\n    display:inline-flex;align-items:center;gap:8px;\n    color:var(--nsp-orange) !important;text-decoration:none !important;\n    font-weight:700;font-size:15px;margin-top:12px;\n  }\n  .nsp-link-arrow svg{transition:transform .15s ease;}\n  .nsp-link-arrow:hover svg{transform:translateX(4px);}\n\n  .nsp-lifecycle__col-cards{display:flex;flex-direction:column;gap:16px;}\n  .nsp-step-card{\n    background:#fff;border:1px solid #e6eae8;border-radius:14px;\n    padding:26px 28px;display:flex;gap:20px;align-items:flex-start;\n    transition:box-shadow .2s ease, transform .2s ease;\n  }\n  .nsp-step-card:hover{box-shadow:0 14px 34px rgba(29,46,44,.08);transform:translateY(-2px);}\n  .nsp-step-card__num{font-size:20px;font-weight:700;color:#ffb499;flex-shrink:0;line-height:1.2;}\n  .nsp-step-card h3{font-size:17px;font-weight:700;color:var(--nsp-dark);margin:0 0 6px;}\n  .nsp-step-card p{font-size:14.5px;line-height:1.6;color:#6b7875;margin:0;}\n  .elementor-5016 .elementor-element.elementor-element-ed80d27{\n          padding: 0px 0px;\n  }\n\n  @media (max-width:960px){\n    .nsp-lifecycle__inner{grid-template-columns:1fr;gap:44px;}\n    .nsp-lifecycle{padding:64px 20px;}\n    .nsp-lifecycle__col-text p, .nsp-lifecycle__title{max-width:none;}\n  }\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-361ccdb e-con-full e-flex e-con e-parent\" data-id=\"361ccdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4c0711 elementor-widget elementor-widget-image\" data-id=\"d4c0711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2048\" height=\"1152\" src=\"\/wp-content\/uploads\/2026\/11\/image-communication-cloud.webp\" class=\"attachment-full size-full wp-image-23183\" alt=\"communication cloud\" srcset=\"\/wp-content\/uploads\/2026\/11\/image-communication-cloud.webp 2048w, \/wp-content\/uploads\/2026\/11\/image-communication-cloud-300x169.webp 300w, \/wp-content\/uploads\/2026\/11\/image-communication-cloud-1024x576.webp 1024w, \/wp-content\/uploads\/2026\/11\/image-communication-cloud-768x432.webp 768w, \/wp-content\/uploads\/2026\/11\/image-communication-cloud-1536x864.webp 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1acc741 e-con-full e-flex e-con e-parent\" data-id=\"1acc741\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a347b44 elementor-widget elementor-widget-html\" data-id=\"a347b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 06 \u2014 \"Ready to bring structure to your revenue?\" CTA banner\n  Same full-width\/card\/shadow treatment as 08-jumpstart-banner.html: a\n  full-bleed breakout section with a bordered, shadowed, rounded card inside.\n-->\n<section class=\"nsp-cta1\">\n  <div class=\"nsp-cta1__inner\">\n    <div class=\"nsp-cta1__card\">\n      <div class=\"nsp-cta1__text\">\n        <h2>Pronto para Conectar o Teu Neg\u00f3cio de Telecom no Salesforce?<\/h2>\n        <p>Fala com um especialista da Nespon sobre as tuas prioridades de Communications Cloud, desde o cat\u00e1logo de produtos e CPQ at\u00e9 a gest\u00e3o de pedidos, atendimento ao cliente, automa\u00e7\u00e3o e IA. Nossos especialistas est\u00e3o preparados para fornecer insights que alinham a tecnologia aos teus objetivos estrat\u00e9gicos.  <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-cta1__btn\">Agendar uma Chamada de Descoberta\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n      <\/div>\n      <div class=\"nsp-cta1__art\" aria-hidden=\"true\">\n        <img decoding=\"async\" style=\"max-width:800px;\" src=\"\/wp-content\/uploads\/2026\/11\/AI-agent-CTA-scaled.webp\" alt=\"\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/*\n    Defensive: if the Elementor Section\/Container\/Column wrapping this widget\n    has its own left\/right padding, margin, or a narrower max-width, that\n    shows up as extra empty space OUTSIDE this card that no amount of CSS on\n    .nsp-cta1 itself can remove. Same fix as 08-jumpstart-banner.html.\n  *\/\n  .elementor-section:has(.nsp-cta1),\n  .elementor-container:has(.nsp-cta1),\n  .elementor-column:has(.nsp-cta1),\n  .elementor-widget-wrap:has(.nsp-cta1),\n  .elementor-widget-container:has(.nsp-cta1),\n  .e-con:has(.nsp-cta1),\n  .e-con-inner:has(.nsp-cta1){\n    padding:0 !important;\n    margin:0 !important;\n    max-width:none !important;\n  }\n\n  .nsp-cta1{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#f5f8f7;\n    padding:70px 24px;\n    \/* Full-bleed breakout \u2014 forces this section to the true browser viewport\n       width no matter how narrow its parent theme\/Elementor wrapper is. *\/\n    width:100vw;\n    max-width:100vw;\n    position:relative;\n    left:50%;\n    right:50%;\n    margin-left:-50vw;\n    margin-right:-50vw;\n    box-sizing:border-box;\n    overflow-x:hidden;\n  }\n  .nsp-cta1__inner{max-width:100%;margin:0;}\n  .nsp-cta1__card{\n    background:#fff;\n    border:1px solid #e6eae8;\n    border-radius:20px;\n    box-shadow:0 20px 50px rgba(29,46,44,.08);\n    padding:48px 56px;\n    display:flex;align-items:center;justify-content:space-between;gap:40px;\n    flex-wrap:wrap;\n  }\n  .nsp-cta1__text{max-width:560px;}\n  .nsp-cta1__text h2{\n    font-size:clamp(22px,2.6vw,30px);font-weight:700;color:var(--nsp-dark);letter-spacing:-0.01em;margin:0 0 12px;\n  }\n  .nsp-cta1__text p{font-size:15.5px;line-height:1.65;color:#5b6b68;margin:0 0 24px;}\n  .nsp-cta1__btn{\n    display:inline-flex;align-items:center;gap:10px;\n    background:linear-gradient(135deg,#ff6a3d,var(--nsp-orange));\n    color:#fff !important;\n    text-decoration:none !important;\n    font-weight:600;font-size:16px;\n    padding:16px 26px;border-radius:10px;\n    box-shadow:0 14px 30px rgba(255,68,0,.28);\n    transition:transform .15s ease, box-shadow .15s ease;\n  }\n  .nsp-cta1__btn:hover{background:#e63e00;transform:translateY(-2px);}\n  .nsp-cta1__art{flex-shrink:0;}\n  .nsp-cta1__art img{display:block;width:100%;height:auto;}\n\n  @media (max-width:760px){\n  .nsp-cta1__card{padding:36px 28px;justify-content:center;text-align:center;}\n  .nsp-cta1__text{max-width:none;}\n  .nsp-cta1__art{order:-1;flex-shrink:1;width:100%;max-width:280px;}\n}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3c86d7 e-con-full e-flex e-con e-parent\" data-id=\"c3c86d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5be8448 elementor-widget elementor-widget-html\" data-id=\"5be8448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 05 \u2014 \"Core Capabilities\" dark 6-card grid (id: revenue-use-cases)\n-->\n<section class=\"nsp-caps\" id=\"revenue-use-cases\">\n  <div class=\"nsp-caps__inner\">\n    <div class=\"nsp-caps__head\">\n      <div>\n        <span class=\"nsp-eyebrow\">COME\u00c7ANDO<\/span>\n        <h2>Do Planeamento \u00e0 <span>Prontid\u00e3o para Implementa\u00e7\u00e3o<\/span><\/h2>\n      <\/div>\n      <p class=\"nsp-caps__intro\">Um engajamento focado, projetado para estabelecer prioridades, identificar vit\u00f3rias r\u00e1pidas e criar um caminho pr\u00e1tico para a implementa\u00e7\u00e3o do Communications Cloud. Este \u00e9 um passo estrat\u00e9gico para garantir que a tua implanta\u00e7\u00e3o do Salesforce Communications Cloud suporte os teus objetivos de neg\u00f3cio.  <\/p>\n    <\/div>\n\n    <div class=\"nsp-caps__grid\">\n      <div class=\"nsp-cap-card\">\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">01<\/span><span class=\"nsp-tag\">Cole\u00e7\u00f5es<\/span><\/div>\n        <h3>Stakeholders Alinhados<\/h3>\n        <p>Estabelece metas de neg\u00f3cio, objetivos e m\u00e9tricas de sucesso definidos entre os stakeholders. Garantir o alinhamento entre as equipes \u00e9 fundamental para uma implementa\u00e7\u00e3o bem-sucedida e para o sucesso a longo prazo. A compreens\u00e3o compartilhada dos objetivos promove a colabora\u00e7\u00e3o e a efici\u00eancia.  <\/p>\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n        <!--<\/a>-->\n      <\/div>\n\n      <div class=\"nsp-cap-card\">\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">02<\/span><span class=\"nsp-tag\">Faturamento<\/span><\/div>\n        <h3>Melhores Pr\u00e1ticas de Comms Cloud<\/h3>\n        <p>Familiariza a tua organiza\u00e7\u00e3o com as principais pr\u00e1ticas projetadas para gerar valor comercial a partir do teu investimento em Communications Cloud. Aproveitar as melhores pr\u00e1ticas minimiza riscos e maximiza retornos, servindo como um guia para navegar em implementa\u00e7\u00f5es complexas.  <\/p>\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n        <!--<\/a>-->\n      <\/div>\n\n      <div class=\"nsp-cap-card\">\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">03<\/span><span class=\"nsp-tag\">Garantia de Receita<\/span><\/div>\n        <h3>Identificar Vit\u00f3rias R\u00e1pidas<\/h3>\n        <p>Analisa os pontos problem\u00e1ticos atuais e o esfor\u00e7o necess\u00e1rio para resolv\u00ea-los, a fim de identificar oportunidades de progresso antecipado. Vit\u00f3rias r\u00e1pidas criam impulso e demonstram o valor dos esfor\u00e7os de transforma\u00e7\u00e3o, aumentando a confian\u00e7a e o compromisso dos stakeholders.  <\/p>\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n        <!--<\/a>-->\n      <\/div>\n\n      <div class=\"nsp-cap-card\">\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">04<\/span><span class=\"nsp-tag\">O2C<\/span><\/div>\n        <h3>Roadmap Acion\u00e1vel<\/h3>\n        <p>Documenta a\u00e7\u00f5es priorizadas ao longo do tempo para que os stakeholders possam planejar o caminho a seguir. Um roadmap claro fornece dire\u00e7\u00e3o e clareza para todas as partes envolvidas, garantindo que os marcos do projeto sejam atingidos sistematicamente.  <\/p>\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n        <!--<\/a>-->\n      <\/div>\n\n      <div class=\"nsp-cap-card\">\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">05<\/span><span class=\"nsp-tag\">Reten\u00e7\u00e3o<\/span><\/div>\n        <h3>Prontid\u00e3o para Implementa\u00e7\u00e3o<\/h3>\n        <p>Constr\u00f3i as equipes, capacita as pessoas e alinha a metodologia para criar uma base s\u00f3lida para o sucesso da implementa\u00e7\u00e3o. Preparar a tua organiza\u00e7\u00e3o garante a prontid\u00e3o para a mudan\u00e7a e benef\u00edcios sustentados, sendo crucial para a ado\u00e7\u00e3o cont\u00ednua de novos sistemas.   <\/p>\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n        <!--<\/a>-->\n      <\/div>\n\n      <!--<div class=\"nsp-cap-card\">-->\n      <!--  <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">06<\/span><span class=\"nsp-tag\">CPQ \/ Contracts<\/span><\/div>-->\n      <!--  <h3>Billing<\/h3>-->\n      <!--  <p>Calculate invoices and manage invoicing, payments, credits, adjustments, and associated billing records.<\/p>-->\n      <!--  <a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\n      <!--    <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n      <!--  <\/a>-->\n      <!--<\/div>-->\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-caps{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:var(--nsp-dark);\n    padding:96px 24px;\n  }\n  .nsp-caps__inner{max-width:1280px;margin:0 auto;}\n  .nsp-caps .nsp-eyebrow{display:block;font-size:13px;font-weight:700;letter-spacing:.1em;color:var(--nsp-orange);margin-bottom:14px;}\n  .nsp-caps__head{\n    display:flex;justify-content:space-between;gap:40px;align-items:flex-end;\n    margin-bottom:48px;flex-wrap:wrap;\n  }\n  .nsp-caps__head h2{\n    font-size:clamp(24px,3vw,34px);line-height:1.2;font-weight:700;color:#fff;letter-spacing:-0.02em;margin:0;max-width:550px;\n  }\n  .nsp-caps__head h2 span{color:var(--nsp-orange);}\n  .nsp-caps__intro{\n    font-size:15px;line-height:1.7;color:#9db0ac;max-width:410px;margin:0;text-align: right;\n  }\n\n  .nsp-caps__grid{\n    display:grid;grid-template-columns:repeat(3,1fr);gap:20px;\n  }\n  .nsp-cap-card{\n    background:rgba(255,255,255,.03);\n    border:1px solid rgba(255,255,255,.08);\n    border-radius:14px;padding:26px 24px 24px;\n    display:flex;flex-direction:column;\n    transition:background .2s ease, transform .2s ease;\n  }\n  .nsp-cap-card:hover{background:rgba(255,255,255,.055);transform:translateY(-3px);}\n  .nsp-cap-card__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;}\n  .nsp-cap-card__num{font-size:20px;font-weight:700;color:#3f5751;}\n  .nsp-tag{\n    font-size:11px;font-weight:700;letter-spacing:.04em;color:#FF4400;\n    background:rgba(255, 68, 0, .14);border-radius:999px;padding:5px 12px; \n  }\n  .nsp-cap-card h3{font-size:17px;font-weight:700;color:#fff;margin:0 0 10px;}\n  .nsp-cap-card p{font-size:14.5px;line-height:1.65;color:#9db0ac;margin:0 0 18px;flex-grow:1;}\n  .nsp-cap-card .nsp-link-arrow{\n    display:inline-flex;align-items:center;gap:7px;\n    color:#ff4400 !important;text-decoration:none !important;font-weight:700;font-size:14px;\n  }\n  .nsp-cap-card .nsp-link-arrow svg{transition:transform .15s ease;}\n  .nsp-cap-card .nsp-link-arrow:hover svg{transform:translateX(4px);}\n  .elementor-5016 .elementor-element.elementor-element-c3c86d7{\n          padding: 0px 0px;\n  }\n\n  @media (max-width:960px){\n    .nsp-caps__grid{grid-template-columns:repeat(2,1fr);}\n  }\n  @media (max-width:640px){\n    .nsp-caps{padding:64px 20px;}\n    .nsp-caps__grid{grid-template-columns:1fr;}\n  }\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c16baa e-con-full e-flex e-con e-parent\" data-id=\"4c16baa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28297b1 elementor-widget elementor-widget-html\" data-id=\"28297b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 08 \u2014 \"Need Agentforce live faster?\" Jumpstart promo banner\n  Background image path is set on .nsp-jump__card below \u2014 if this file ever\n  moves to a different WordPress install, update that url() to match its\n  media URL there.\n-->\n<section class=\"nsp-jump\">\n  <div class=\"nsp-jump__inner\">\n    <div class=\"nsp-jump__card\">\n      <div class=\"nsp-jump__text\">\n        <span class=\"nsp-eyebrow\">TAMB\u00c9M DISPON\u00cdVEL \u00b7 SALESFORCE JUMPSTART<\/span>\n        <h2>Precisa do Communications Cloud Ativo Mais R\u00e1pido? <\/h2>\n        <p>Coloca a tua opera\u00e7\u00e3o principal de telecomunica\u00e7\u00f5es para funcionar no Salesforce com um <strong>Communications Cloud Jumpstart<\/strong> definido, cobrindo cat\u00e1logo de produtos, CPQ, gest\u00e3o de pedidos, integra\u00e7\u00e3o BSS\/OSS, treinamento, testes e suporte ao go-live. <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/salesforce-jumpstart\/communications-cloud\/\" class=\"nsp-jump__btn\">Explorar Jumpstart\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/*\n    Defensive: if the Elementor Section\/Container\/Column wrapping this widget\n    has its own left\/right padding, margin, or a narrower max-width (common\n    Elementor defaults), that shows up as extra empty space OUTSIDE this\n    card that no amount of CSS on .nsp-jump itself can remove. 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.nsp-cs__name{font-family:var(--nsp-font-head);font-weight:700;font-size:26px;line-height:1.25;color:var(--nsp-ink)}\n.nsp-s-cases .nsp-cs__desc{flex:1;font-size:16px;color:var(--nsp-muted)}\n.nsp-s-cases .nsp-cs__foot{display:flex;align-items:center;padding-top:18px;border-top:1px solid var(--nsp-line)}\n.nsp-s-cases .nsp-cs__nav{display:flex;align-items:center;justify-content:center;gap:20px}\n.nsp-s-cases .nsp-cs__nav[hidden]{display:none}\n.nsp-s-cases .nsp-cs__dots{display:flex;align-items:center;gap:8px}\n\/* buttons: reset theme styles first *\/\n.nsp-s-cases .nsp-cs__arr,.nsp-s-cases .nsp-cs__dot{-webkit-appearance:none;appearance:none;margin:0;font:inherit;text-transform:none;letter-spacing:normal;box-shadow:none;min-height:0;min-width:0;cursor:pointer}\n.nsp-s-cases .nsp-cs__arr{width:40px;height:40px;padding:0;border-radius:999px;border:1px solid var(--nsp-line);background:#FFFFFF;color:var(--nsp-ink);display:flex;align-items:center;justify-content:center;transition:border-color 120ms ease}\n.nsp-s-cases .nsp-cs__arr:hover,.nsp-s-cases .nsp-cs__arr:focus{border-color:var(--nsp-ink);background:#FFFFFF;color:var(--nsp-ink)}\n.nsp-s-cases .nsp-cs__dot{width:8px;height:8px;padding:0;border:0;border-radius:999px;background:var(--nsp-line);transition:width 160ms ease,background-color 160ms ease}\n.nsp-s-cases .nsp-cs__dot[aria-current=\"true\"]{width:28px;background:var(--nsp-orange)}\n.nsp-s-cases .nsp-cs__dot[aria-current=\"false\"]:hover{background:#B9C7C4}\n.nsp-s-cases a:focus-visible,.nsp-s-cases button:focus-visible{outline:2px solid var(--nsp-orange);outline-offset:3px}\n@media (prefers-reduced-motion:reduce){.nsp-s-cases .nsp-cs__slide,.nsp-s-cases .nsp-cs__dot{transition:none}}\n@media (max-width:1000px){.nsp-s-cases .nsp-cs__slide{grid-template-columns:minmax(0,1fr)}}\n@media (max-width:640px){\n  .nsp-s-cases{--nsp-gutter:20px}\n  .nsp-s-cases .nsp-cs__media{min-height:240px}\n  .nsp-s-cases .nsp-cs__stat{left:16px;bottom:16px;margin-right:16px}\n  .nsp-s-cases .nsp-cs__body{padding:28px 24px}\n  .nsp-s-cases .nsp-cs__name{font-size:22px}\n}\n\/* page-specific: removes the Elementor container padding so the section can use its full width *\/\n.elementor-20770 .elementor-element.elementor-element-f2649c8,\n.elementor-5016 .elementor-element.elementor-element-05c055c{padding:0}\n<\/style>\n  <div class=\"nsp-cs__inner\">\n    <div class=\"nsp-cs__head\">\n      <div class=\"nsp-cs__intro\">\n        <div class=\"nsp-cs__eyebrow\">Resultados de clientes<\/div>\n        <h2 class=\"nsp-cs__title\">Impacto Mensur\u00e1vel no Communications Cloud<\/h2>\n      <\/div>\n      <a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/estudo-de-caso\/\">Explorar todos os estudos de caso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a>\n    <\/div>\n    <div class=\"nsp-cs__track\" aria-roledescription=\"carousel\" aria-label=\"Client case studies\">\n      <article class=\"nsp-cs__slide is-active\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy-1.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>65 %<\/strong> de Redu\u00e7\u00e3o em Processos Comerciais<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">01.<\/span><span class=\"nsp-cs__industry\">Telecomunica\u00e7\u00f5es<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">65 % de Redu\u00e7\u00e3o em Processos Comerciais<\/h3>\n          <p class=\"nsp-cs__desc\">A Nespon ajudou um provedor l\u00edder de telecomunica\u00e7\u00f5es na Am\u00e9rica Latina a consolidar o CRM em quatro unidades de neg\u00f3cio, migrar mais de 25 milh\u00f5es de clientes e integrar mais de 80 aplica\u00e7\u00f5es em um ambiente Salesforce conectado.<\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/programa-de-transformacao-digital-de-uma-operadora-lider-de-telecomunicacoes-com-a-nespon-solutions\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n      <article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy1.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>45 %<\/strong> mais r\u00e1pido na resolu\u00e7\u00e3o de casos<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">02.<\/span><span class=\"nsp-cs__industry\">Telecomunica\u00e7\u00f5es<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">Fechamento Automatizado de Ordens de Servi\u00e7o de Campo com Agentforce<\/h3>\n          <p class=\"nsp-cs__desc\">A Nespon ajudou um provedor l\u00edder de telecomunica\u00e7\u00f5es na Am\u00e9rica Latina a otimizar as opera\u00e7\u00f5es de campo, permitindo que os t\u00e9cnicos fechassem automaticamente Ordens de Servi\u00e7o eleg\u00edveis ou gerassem tickets de suporte com base em verifica\u00e7\u00f5es de conex\u00e3o em tempo real atrav\u00e9s da integra\u00e7\u00e3o CODI.<\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/gestao-do-fechamento-de-ordens-de-trabalho-em-campo-com-agentforce-nespon-solutions\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n      <article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy-3.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>20 %<\/strong> de Aumento na Capacidade de Desenvolvimento<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">03.<\/span><span class=\"nsp-cs__industry\">Telecomunica\u00e7\u00f5es<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">20 % de Aumento na Capacidade de Desenvolvimento<\/h3>\n          <p class=\"nsp-cs__desc\">A Nespon ajudou a Uniti a integrar o Claude em todo o seu ciclo de vida de desenvolvimento de software, apoiando fluxos de trabalho de desenvolvimento, gest\u00e3o de projetos, testes, implanta\u00e7\u00e3o e DevOps.<\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/a-uniti-escala-o-claude-em-todo-o-ciclo-de-vida-de-desenvolvimento-de-software-com-a-nespon\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n    <\/div>\n    <div class=\"nsp-cs__nav\">\n      <button type=\"button\" class=\"nsp-cs__arr\" data-dir=\"-1\" aria-label=\"Previous case study\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M19 12H5\"><\/path><path d=\"M11 18l-6-6 6-6\"><\/path><\/svg><\/button>\n      <div class=\"nsp-cs__dots\" role=\"group\" aria-label=\"Choose case study\"><\/div>\n      <button type=\"button\" class=\"nsp-cs__arr\" data-dir=\"1\" aria-label=\"Next case study\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" 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Ele suporta processos de telecomunica\u00e7\u00f5es em cat\u00e1logo de produtos, CPQ, captura e gest\u00e3o de pedidos, atendimento ao cliente, com\u00e9rcio digital e fluxos de trabalho relacionados. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Para que \u00e9 usado o Salesforce Communications Cloud?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">\u00c9 usado para gerir processos de vendas, servi\u00e7os, produtos, cota\u00e7\u00f5es, pedidos e clientes espec\u00edficos de comunica\u00e7\u00f5es no Salesforce, incluindo cen\u00e1rios complexos de telecomunica\u00e7\u00f5es B2B e B2C.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Quem deve usar o Salesforce Communications Cloud?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Communications Cloud foi projetado para provedores de servi\u00e7os de comunica\u00e7\u00f5es, incluindo organiza\u00e7\u00f5es que atendem aos mercados de consumo, empresarial e de atacado.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">O que \u00e9 IA ag\u00eantica em telecomunica\u00e7\u00f5es?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">A IA ag\u00eantica em telecomunica\u00e7\u00f5es utiliza agentes de IA que podem analisar o contexto, tomar decis\u00f5es e realizar a\u00e7\u00f5es em fluxos de trabalho de telecomunica\u00e7\u00f5es. As aplica\u00e7\u00f5es potenciais incluem atendimento ao cliente, vendas, faturamento, provisionamento e opera\u00e7\u00f5es de rede. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como os agentes de IA s\u00e3o usados em telecomunica\u00e7\u00f5es?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Os agentes de IA podem suportar casos de uso de telecomunica\u00e7\u00f5es, como resolu\u00e7\u00e3o de faturamento, cota\u00e7\u00e3o e pedidos, suporte ao cliente, provisionamento de servi\u00e7os, otimiza\u00e7\u00e3o de rede e manuten\u00e7\u00e3o preditiva.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como a IA funciona com o Salesforce Communications Cloud?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Salesforce combina os processos e dados espec\u00edficos de telecomunica\u00e7\u00f5es do Communications Cloud com o Agentforce para suportar IA assistiva e aut\u00f3noma. 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