{"id":16778,"date":"2024-11-05T10:26:48","date_gmt":"2024-11-05T10:26:48","guid":{"rendered":"https:\/\/app-nespon-web-prod.azurewebsites.net\/agentforce\/"},"modified":"2026-06-24T14:15:39","modified_gmt":"2026-06-24T14:15:39","slug":"agentforce","status":"publish","type":"page","link":"https:\/\/nespon.com\/pt-br\/agentforce\/","title":{"rendered":"Agentforce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16778\" class=\"elementor elementor-16778 elementor-12445\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a882f3c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a882f3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-172661c\" data-id=\"172661c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59c8cbc remove_before elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"59c8cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Agentforce<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24cc248 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"24cc248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N4V00000HYgBMUA1\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1204\" height=\"1280\" src=\"\/wp-content\/uploads\/2023\/12\/image-13.png\" class=\"attachment-full size-full wp-image-16660\" alt=\"nespon-salesforce-summit-partner\" srcset=\"\/wp-content\/uploads\/2023\/12\/image-13.png 1204w, \/wp-content\/uploads\/2023\/12\/image-13-282x300.png 282w, \/wp-content\/uploads\/2023\/12\/image-13-963x1024.png 963w, \/wp-content\/uploads\/2023\/12\/image-13-768x816.png 768w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccb1216 pg_1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccb1216\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8dcaa2c inner_wrap\" data-id=\"8dcaa2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e6b9994 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6b9994\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e1c71b1\" data-id=\"e1c71b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53593aa elementor-widget elementor-widget-heading\" data-id=\"53593aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 o Agentforce?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b9c86 elementor-widget elementor-widget-text-editor\" data-id=\"84b9c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Agentforce \u00e9 a estrutura de agentes de IA da Salesforce que permite que as organiza\u00e7\u00f5es criem e implementem agentes inteligentes capazes de analisar dados e executar a\u00e7\u00f5es no Salesforce. Esses agentes ajudam colaboradores e clientes ao automatizar tarefas, acionar fluxos de trabalho e atualizar registros com base em regras de neg\u00f3cio e permiss\u00f5es. <\/p><p> <\/p><p>Ao contr\u00e1rio dos assistentes de IA tradicionais, que apenas fornecem recomenda\u00e7\u00f5es, o Agentforce foca em IA orientada \u00e0 a\u00e7\u00e3o. Ele aproveita o Data 360, a automa\u00e7\u00e3o do Salesforce e dados de neg\u00f3cio confi\u00e1veis para apoiar processos como roteamento de leads, suporte ao atendimento ao cliente, follow-ups e automa\u00e7\u00e3o operacional. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8840eeb\" data-id=\"8840eeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8064991 elementor-widget elementor-widget-image\" data-id=\"8064991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"993\" src=\"\/wp-content\/uploads\/2024\/11\/51f45daf-50d1-4683-87fd-437aa8f91a4b-01.png\" class=\"attachment-full size-full wp-image-16772\" alt=\"\" srcset=\"\/wp-content\/uploads\/2024\/11\/51f45daf-50d1-4683-87fd-437aa8f91a4b-01.png 1000w, \/wp-content\/uploads\/2024\/11\/51f45daf-50d1-4683-87fd-437aa8f91a4b-01-300x298.png 300w, \/wp-content\/uploads\/2024\/11\/51f45daf-50d1-4683-87fd-437aa8f91a4b-01-150x150.png 150w, \/wp-content\/uploads\/2024\/11\/51f45daf-50d1-4683-87fd-437aa8f91a4b-01-768x763.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c634d20 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c634d20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-674382a\" data-id=\"674382a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8867d7c elementor-widget elementor-widget-image\" data-id=\"8867d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"759\" src=\"\/wp-content\/uploads\/2026\/04\/Agentforce-Agent-Types-new.jpg\" class=\"attachment-full size-full wp-image-19865\" alt=\"Agentforce-Agent-Types-new\" srcset=\"\/wp-content\/uploads\/2026\/04\/Agentforce-Agent-Types-new.jpg 1000w, \/wp-content\/uploads\/2026\/04\/Agentforce-Agent-Types-new-300x228.jpg 300w, \/wp-content\/uploads\/2026\/04\/Agentforce-Agent-Types-new-768x583.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0a5eac4\" data-id=\"0a5eac4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49f72a8 elementor-widget elementor-widget-heading\" data-id=\"49f72a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tipos de agentes do Agentforce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e75665d elementor-widget elementor-widget-text-editor\" data-id=\"e75665d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Agentforce permite que as organiza\u00e7\u00f5es criem agentes de IA inteligentes, adaptados a diferentes fun\u00e7\u00f5es de neg\u00f3cio e necessidades operacionais no Salesforce. Esses agentes apoiam as equipes, automatizam fluxos de trabalho e ajudam a impulsionar decis\u00f5es mais r\u00e1pidas, orientadas por dados. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea6b69 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4ea6b69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agentes de Atendimento<\/b> \u2013 Ajudam as equipes de atendimento ao cliente ao rotear casos, gerar respostas e dar suporte aos fluxos de trabalho de servi\u00e7o usando dados confi\u00e1veis do cliente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agentes de Desenvolvimento de Vendas<\/b> \u2013 Apoiam o roteamento de leads, a qualifica\u00e7\u00e3o e as atividades de follow-up com base em sinais de engajamento e regras de neg\u00f3cio.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agentes de Vendas<\/b> \u2013 Ajudam as equipes de vendas a gerenciar o pipeline, atualizar oportunidades e recomendar as pr\u00f3ximas melhores a\u00e7\u00f5es.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agentes de Marketing<\/b> \u2013 Apoiam a execu\u00e7\u00e3o de campanhas, o engajamento personalizado e os fluxos de jornada do cliente usando dados unificados do cliente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agentes de Reten\u00e7\u00e3o<\/b> \u2013 Identificam tend\u00eancias de engajamento e acionam fluxos de follow-up para ajudar a sustentar estrat\u00e9gias de reten\u00e7\u00e3o de clientes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a707525 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a707525\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-61bf18d\" data-id=\"61bf18d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82b6846 elementor-widget elementor-widget-heading\" data-id=\"82b6846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para quem \u00e9 o Agentforce?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-665d136 elementor-widget elementor-widget-text-editor\" data-id=\"665d136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Agentforce foi desenvolvido para organiza\u00e7\u00f5es que buscam automatizar fluxos de trabalho, aumentar a produtividade e melhorar a tomada de decis\u00e3o em equipes operacionais e voltadas ao cliente. Ele apoia equipes de vendas, atendimento e marketing ao ajudar em tarefas rotineiras, simplificar processos e viabilizar a\u00e7\u00f5es mais r\u00e1pidas, orientadas por dados. <\/p><p> <\/p><p>O Agentforce \u00e9 especialmente valioso para organiza\u00e7\u00f5es B2B e para setores como telecomunica\u00e7\u00f5es, tecnologia, servi\u00e7os financeiros e servi\u00e7os profissionais, em que processos complexos e intera\u00e7\u00f5es em alto volume exigem automa\u00e7\u00e3o inteligente e efici\u00eancia operacional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ee6c6 elementor-widget elementor-widget-button\" data-id=\"d0ee6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nespon.com\/pt-br\/destaques-do-webinar\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-play\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Assista ao nosso webinar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d85c2a9\" data-id=\"d85c2a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a64c5ef elementor-widget elementor-widget-image\" data-id=\"a64c5ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"\/wp-content\/uploads\/2026\/04\/Who-is-Agentforce-For-new.jpg\" class=\"attachment-full size-full wp-image-19866\" alt=\"\" srcset=\"\/wp-content\/uploads\/2026\/04\/Who-is-Agentforce-For-new.jpg 1500w, \/wp-content\/uploads\/2026\/04\/Who-is-Agentforce-For-new-300x200.jpg 300w, \/wp-content\/uploads\/2026\/04\/Who-is-Agentforce-For-new-1024x683.jpg 1024w, \/wp-content\/uploads\/2026\/04\/Who-is-Agentforce-For-new-768x512.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c7bf0b9 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7bf0b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-db84873\" data-id=\"db84873\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-880fff2 elementor-widget elementor-widget-image\" data-id=\"880fff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"768\" src=\"\/wp-content\/uploads\/2024\/11\/Getting-Started-with-Agentforce\u200b-01.png\" class=\"attachment-full size-full wp-image-16773\" alt=\"\" srcset=\"\/wp-content\/uploads\/2024\/11\/Getting-Started-with-Agentforce\u200b-01.png 1000w, \/wp-content\/uploads\/2024\/11\/Getting-Started-with-Agentforce\u200b-01-300x230.png 300w, \/wp-content\/uploads\/2024\/11\/Getting-Started-with-Agentforce\u200b-01-768x590.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5623180\" data-id=\"5623180\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c02974 elementor-widget elementor-widget-heading\" data-id=\"7c02974\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Come\u00e7ando com o Agentforce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a630e0 elementor-widget elementor-widget-text-editor\" data-id=\"2a630e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Confie na Nespon Solutions, um parceiro Salesforce de n\u00edvel Summit, para implementar o Agentforce de forma eficaz em sua organiza\u00e7\u00e3o. Nossos especialistas certificados trazem vasta experi\u00eancia e um hist\u00f3rico de projetos bem-sucedidos. Somos especializados em integra\u00e7\u00e3o de IA e estamos preparados para adaptar o <a href=\"https:\/\/nespon.com\/pt-br\/blogs\/agentforce-tudo-o-que-precisas-de-saber\/\" target=\"_blank\" rel=\"noopener\">Agentforce<\/a> aos seus desafios e metas espec\u00edficos.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1a5d7 elementor-widget elementor-widget-button\" data-id=\"ff1a5d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#webinarformsec\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-play\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Saiba mais<br \/> <br \/> <br \/><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69df44a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69df44a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bd8589\" data-id=\"3bd8589\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00feffb new_pkgs_table2 ccp_tbl agntforce elementor-widget elementor-widget-Table\" data-id=\"00feffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table class=\"tafe-table \">\n\t\t\t<thead  class=\"tafe-table-header\">\n\t\t\t\t<tr>\n\t\t\t\t\t<th class=\"elementor-inline-editing elementor-repeater-item-1620801\"   >Os pacotes incluem<\/th><th class=\"elementor-inline-editing elementor-repeater-item-e0dfcb4\"   >Gr\u00e1tis<\/th><th class=\"elementor-inline-editing elementor-repeater-item-16686f4\"   >Inicial<\/th><th class=\"elementor-inline-editing elementor-repeater-item-e458852\"   >Avan\u00e7ado<\/th>\t\t\t\t<\/tr>\n\t\t\t<\/thead>\n\t\t\t\t\t\t<tbody class=\"tafe-table-body\">\n\t\t\t\t<tr>\n\t\t\t\t\t<\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-0c62d5d td-content-type-default\" >Configurar e parametrizar o Agentforce<\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-0a23be5 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-6ec58c8 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-58e0398 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-3aeabe6 td-content-type-default\" >Incorporar recursos do Agentforce no seu site<\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-00d413e td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-0a4853c td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-b350591 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-eeb8e6c td-content-type-default\" >Ativar a\u00e7\u00f5es prontas para uso <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-7fe841e td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-4d1445b td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-b432bec td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-d2cc7b6 td-content-type-default\" >Cria\u00e7\u00e3o personalizada de leads no Agentforce <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-c37b06a td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-35191ab td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-29d777f td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-8eaceb5 td-content-type-default\" >Seguran\u00e7a de dados do Agentforce <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-41752e4 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-6f6efea td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-0f1b7d6 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-bf6181b td-content-type-default\" >Checklist de implanta\u00e7\u00e3o em produ\u00e7\u00e3o <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-d50d9e0 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-ad7a2be td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-8b1c0fc td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-b0a44d2 td-content-type-default\" >Solu\u00e7\u00f5es de a\u00e7\u00f5es personalizadas do Agentforce <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-48160ca td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-0e45dbb td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-ffa7933 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-44fdd05 td-content-type-default\" >Aprimorando as capacidades dos agentes de vendas <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-37a0674 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-b557a94 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-ae03d46 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-166da18 td-content-type-default\" >Integra\u00e7\u00e3o com ferramentas de terceiros <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-d585b41 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-27a22fc td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-127db92 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-51adca7 td-content-type-default\" >Capacidades omnichannel no Agentforce <\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-1dcfea6 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-7598d07 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/uncheck.png\"><\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-95796a6 td-content-type-default\" ><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/check.png\"><\/td><\/tr><tr><td data-label=\"Os pacotes incluem\"   class=\"elementor-repeater-item-cedf187 td-content-type-default\" >Cronograma<\/td><td data-label=\"Gr\u00e1tis\"   class=\"elementor-repeater-item-9511f6a td-content-type-default\" >2 semanas<\/td><td data-label=\"Inicial\"   class=\"elementor-repeater-item-07ebf29 td-content-type-default\" >4 a 5 semanas<\/td><td data-label=\"Avan\u00e7ado\"   class=\"elementor-repeater-item-db84050 td-content-type-default\" >7 a 8 semanas<\/td>\t\t\t\t<\/tr>\n\t\t\t<\/tbody>\n\t\t<\/table>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfe49e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7cfe49e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#webinarformsec\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-play\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agende uma reuni\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85c62eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85c62eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89288c1\" data-id=\"89288c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7c7d2e3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c7d2e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e742409\" data-id=\"e742409\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f53a20d elementor-widget elementor-widget-heading\" data-id=\"f53a20d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Por Que Escolher a Nespon Solutions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992ff11 elementor-widget elementor-widget-text-editor\" data-id=\"992ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Nespon Solutions se destaca no mercado pelo nosso compromisso com a excel\u00eancia e a satisfa\u00e7\u00e3o do cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c13bc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"89c13bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Profissionais experientes:<\/b> Nossa equipe \u00e9 composta por especialistas altamente qualificados e prontos para impulsionar seus projetos.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Modelos de engajamento flex\u00edveis:<\/b> Oferecemos solu\u00e7\u00f5es personalizadas para atender \u00e0s suas necessidades de neg\u00f3cios, sejam engajamentos de curto ou longo prazo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Tempo de resposta r\u00e1pido:<\/b> Entendemos a urg\u00eancia de suas necessidades e fornecemos solu\u00e7\u00f5es de pessoal r\u00e1pidas.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Testes e Otimiza\u00e7\u00e3o: Garantia de performance, escalabilidade e confiabilidade.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Compromisso com a qualidade:<\/b> Nosso foco em fornecer servi\u00e7os de alta qualidade garante sua satisfa\u00e7\u00e3o e o sucesso do projeto.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d402838\" data-id=\"d402838\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f64be6 elementor-widget elementor-widget-image\" data-id=\"6f64be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"596\" src=\"\/wp-content\/uploads\/2023\/03\/Layer-4.png\" class=\"attachment-full size-full wp-image-16774\" alt=\"Salesforce Field Service\" srcset=\"\/wp-content\/uploads\/2023\/03\/Layer-4.png 452w, \/wp-content\/uploads\/2023\/03\/Layer-4-228x300.png 228w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0488be3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0488be3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae21bbf\" data-id=\"ae21bbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72fb17b elementor-widget__width-initial elementor-widget elementor-widget-video\" data-id=\"72fb17b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/umIETWzwuv4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-031b451 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"031b451\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f0a0cf\" data-id=\"2f0a0cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e49dbb elementor-widget elementor-widget-heading\" data-id=\"0e49dbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-156fe96 elementor-widget elementor-widget-accordion\" data-id=\"156fe96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2241\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2241\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce pode automatizar minhas opera\u00e7\u00f5es de atendimento ao cliente? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2241\"><p>Sim. O Agentforce foi projetado para automatizar intera\u00e7\u00f5es de atendimento ao cliente usando agentes de IA que podem responder a perguntas, recuperar informa\u00e7\u00f5es de dados de neg\u00f3cios aprovados, executar a\u00e7\u00f5es configuradas e transferir conversas para representantes humanos quando necess\u00e1rio. Os recursos dispon\u00edveis dependem da sua implementa\u00e7\u00e3o do Salesforce e dos sistemas conectados.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2242\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2242\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como o Agentforce funciona para atendimento ao cliente? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2242\"><p>O Agentforce usa agentes de IA criados na Plataforma Salesforce para entender solicita\u00e7\u00f5es de clientes, acessar dados de neg\u00f3cios autorizados, seguir instru\u00e7\u00f5es configuradas e executar a\u00e7\u00f5es compat\u00edveis. Ele funciona junto com aplicativos Salesforce e sistemas conectados, operando dentro da estrutura de seguran\u00e7a e governan\u00e7a da organiza\u00e7\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2243\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2243\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais tarefas de atendimento ao cliente o Agentforce pode realizar? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2243\"><p>O Agentforce pode ser configurado para dar suporte a tarefas como responder a perguntas frequentes, recuperar informa\u00e7\u00f5es do cliente, criar ou atualizar casos, pesquisar artigos da base de conhecimento, verificar status de pedidos ou contas, agendar compromissos e orientar usu\u00e1rios em processos de neg\u00f3cios. As tarefas compat\u00edveis dependem da implementa\u00e7\u00e3o e das integra\u00e7\u00f5es da organiza\u00e7\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2244\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2244\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce \u00e9 melhor do que chatbots tradicionais? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2244\"><p>O Agentforce foi projetado para racioc\u00ednio orientado por IA e execu\u00e7\u00e3o de a\u00e7\u00f5es, em vez de \u00e1rvores de conversa predefinidas. Enquanto chatbots tradicionais normalmente seguem fluxos de trabalho roteirizados, o Agentforce pode usar o contexto de neg\u00f3cios e instru\u00e7\u00f5es configuradas para gerar respostas e executar a\u00e7\u00f5es aprovadas. A melhor escolha depende dos requisitos do seu neg\u00f3cio e do stack de tecnologia existente.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2245\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2245\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como implemento o Agentforce para suporte ao cliente? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2245\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2245\"><p>Uma implementa\u00e7\u00e3o t\u00edpica envolve identificar casos de uso de neg\u00f3cios, definir instru\u00e7\u00f5es do agente de IA, conectar dados relevantes do Salesforce e sistemas externos, configurar a\u00e7\u00f5es, estabelecer pol\u00edticas de governan\u00e7a, testar respostas e monitorar o desempenho antes de expandir para casos de uso adicionais.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2246\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2246\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce pode reduzir meus custos de atendimento ao cliente? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2246\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2246\"><p>O Agentforce pode ajudar as organiza\u00e7\u00f5es a melhorar a efici\u00eancia operacional ao automatizar intera\u00e7\u00f5es repetitivas e auxiliar as equipes de atendimento com tarefas rotineiras. A economia real de custos depende de fatores como volume de suporte, processos de neg\u00f3cios, ado\u00e7\u00e3o e estrat\u00e9gia de implementa\u00e7\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2247\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2247\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e9 o ROI de usar o Agentforce no atendimento ao cliente? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2247\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2247\"><p>O retorno sobre investimento varia conforme a organiza\u00e7\u00e3o e o caso de uso. As empresas geralmente avaliam o Agentforce com base em m\u00e9tricas como deflex\u00e3o de casos, tempo de resposta, produtividade do agente, satisfa\u00e7\u00e3o do cliente, taxas de resolu\u00e7\u00e3o e efici\u00eancia do atendimento, em vez de depender de um \u00fanico benchmark. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2248\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2248\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Agentforce vs Service Cloud para automa\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2248\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2248\"><p>O Service Cloud oferece recursos de atendimento ao cliente como gerenciamento de casos, roteamento, base de conhecimento e suporte omnichannel. O Agentforce adiciona agentes de IA que podem interagir com clientes, raciocinar com base no contexto de neg\u00f3cios e executar a\u00e7\u00f5es configuradas no Salesforce e em aplicativos conectados. O Agentforce complementa o Service Cloud, em vez de substitu\u00ed-lo.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2249\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2249\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu\u00e3o preciso \u00e9 o Agentforce para solicita\u00e7\u00f5es de clientes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2249\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2249\"><p>A qualidade das respostas do Agentforce depende das fontes de dados, do conte\u00fado de conhecimento, das instru\u00e7\u00f5es e da governan\u00e7a configurados pela organiza\u00e7\u00e3o. Dados de neg\u00f3cios bem mantidos e instru\u00e7\u00f5es de IA claramente definidas ajudam a produzir respostas mais relevantes e confi\u00e1veis. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-22410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce pode escalar casos complexos para agentes humanos? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-22410\"><p>Sim. O Agentforce pode ser configurado para transferir conversas para representantes humanos de atendimento quando as solicita\u00e7\u00f5es exigirem conhecimento adicional, estiverem fora das instru\u00e7\u00f5es definidas ou atenderem a crit\u00e9rios de escalonamento estabelecidos pela organiza\u00e7\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-22411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais empresas oferecem servi\u00e7os de implementa\u00e7\u00e3o do Agentforce?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-22411\"><p>As organiza\u00e7\u00f5es devem procurar parceiros Salesforce com experi\u00eancia em IA, transforma\u00e7\u00e3o de atendimento ao cliente, integra\u00e7\u00e3o de sistemas e implementa\u00e7\u00f5es corporativas do Salesforce. Um parceiro de implementa\u00e7\u00e3o experiente pode ajudar a projetar agentes de IA, conectar sistemas de neg\u00f3cios, estabelecer governan\u00e7a e otimizar a ado\u00e7\u00e3o no longo prazo. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22412\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-22412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quanto custa o Agentforce? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-22412\"><p>O pre\u00e7o do Agentforce depende dos produtos Salesforce, do modelo de licenciamento, dos recursos de IA e do escopo de implementa\u00e7\u00e3o selecionados por uma organiza\u00e7\u00e3o. Como a Salesforce atualiza suas ofertas comerciais periodicamente, as empresas devem consultar a Salesforce ou um parceiro de implementa\u00e7\u00e3o autorizado para obter as informa\u00e7\u00f5es de pre\u00e7os mais atuais. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22413\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-22413\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce pode funcionar em v\u00e1rios idiomas? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22413\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-22413\"><p>O Agentforce oferece suporte a casos de uso multil\u00edngues por meio dos recursos de IA da Salesforce, permitindo que as organiza\u00e7\u00f5es criem experi\u00eancias para clientes em diferentes idiomas. Os idiomas dispon\u00edveis e a qualidade das respostas dependem dos recursos do Salesforce habilitados e da implementa\u00e7\u00e3o da organiza\u00e7\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22414\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-22414\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais m\u00e9tricas posso acompanhar com o Agentforce? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22414\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-22414\"><p>As organiza\u00e7\u00f5es podem acompanhar m\u00e9tricas como volume de conversas, taxas de resolu\u00e7\u00e3o de casos, taxas de escalonamento, tempos de resposta, satisfa\u00e7\u00e3o do cliente, utiliza\u00e7\u00e3o de IA, produtividade do agente e outros KPIs de atendimento usando os recursos de relat\u00f3rios e analytics do Salesforce, dependendo dos produtos implementados.<\/p>\n<p>Forma<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22415\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-22415\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Agentforce pode lidar com atendimento ao cliente omnichannel? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22415\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-22415\"><p>Sim. O Agentforce pode ser usado em estrat\u00e9gias de atendimento ao cliente omnichannel ao dar suporte a intera\u00e7\u00f5es em canais digitais compat\u00edveis com o Salesforce e experi\u00eancias conectadas. Os canais dispon\u00edveis dependem dos produtos Salesforce e das integra\u00e7\u00f5es implementadas pela organiza\u00e7\u00e3o.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-22416\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-22416\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como treino o Agentforce para o meu setor espec\u00edfico? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-22416\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-22416\"><p>O Agentforce \u00e9 configurado definindo instru\u00e7\u00f5es de neg\u00f3cios, conectando dados corporativos confi\u00e1veis, configurando a\u00e7\u00f5es e estabelecendo pol\u00edticas de governan\u00e7a que reflitam os processos da sua organiza\u00e7\u00e3o. Em vez de treinar um modelo do zero, as organiza\u00e7\u00f5es personalizam agentes de IA usando seu pr\u00f3prio contexto de neg\u00f3cios e a configura\u00e7\u00e3o do Salesforce. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"O Agentforce pode automatizar minhas opera\\u00e7\\u00f5es de atendimento ao cliente?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Sim. O Agentforce foi projetado para automatizar intera\\u00e7\\u00f5es de atendimento ao cliente usando agentes de IA que podem responder a perguntas, recuperar informa\\u00e7\\u00f5es de dados de neg\\u00f3cios aprovados, executar a\\u00e7\\u00f5es configuradas e transferir conversas para representantes humanos quando necess\\u00e1rio. Os recursos dispon\\u00edveis dependem da sua implementa\\u00e7\\u00e3o do Salesforce e dos sistemas conectados.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Como o Agentforce funciona para atendimento ao cliente?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce usa agentes de IA criados na Plataforma Salesforce para entender solicita\\u00e7\\u00f5es de clientes, acessar dados de neg\\u00f3cios autorizados, seguir instru\\u00e7\\u00f5es configuradas e executar a\\u00e7\\u00f5es compat\\u00edveis. Ele funciona junto com aplicativos Salesforce e sistemas conectados, operando dentro da estrutura de seguran\\u00e7a e governan\\u00e7a da organiza\\u00e7\\u00e3o. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Quais tarefas de atendimento ao cliente o Agentforce pode realizar?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce pode ser configurado para dar suporte a tarefas como responder a perguntas frequentes, recuperar informa\\u00e7\\u00f5es do cliente, criar ou atualizar casos, pesquisar artigos da base de conhecimento, verificar status de pedidos ou contas, agendar compromissos e orientar usu\\u00e1rios em processos de neg\\u00f3cios. 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A melhor escolha depende dos requisitos do seu neg\\u00f3cio e do stack de tecnologia existente.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Como implemento o Agentforce para suporte ao cliente?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Uma implementa\\u00e7\\u00e3o t\\u00edpica envolve identificar casos de uso de neg\\u00f3cios, definir instru\\u00e7\\u00f5es do agente de IA, conectar dados relevantes do Salesforce e sistemas externos, configurar a\\u00e7\\u00f5es, estabelecer pol\\u00edticas de governan\\u00e7a, testar respostas e monitorar o desempenho antes de expandir para casos de uso adicionais.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"O Agentforce pode reduzir meus custos de atendimento ao cliente?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Agentforce pode ajudar as organiza\\u00e7\\u00f5es a melhorar a efici\\u00eancia operacional ao automatizar intera\\u00e7\\u00f5es repetitivas e auxiliar as equipes de atendimento com tarefas rotineiras. 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As empresas geralmente avaliam o Agentforce com base em m\\u00e9tricas como deflex\\u00e3o de casos, tempo de resposta, produtividade do agente, satisfa\\u00e7\\u00e3o do cliente, taxas de resolu\\u00e7\\u00e3o e efici\\u00eancia do atendimento, em vez de depender de um \\u00fanico benchmark. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Agentforce vs Service Cloud para automa\\u00e7\\u00e3o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Service Cloud oferece recursos de atendimento ao cliente como gerenciamento de casos, roteamento, base de conhecimento e suporte omnichannel. O Agentforce adiciona agentes de IA que podem interagir com clientes, raciocinar com base no contexto de neg\\u00f3cios e executar a\\u00e7\\u00f5es configuradas no Salesforce e em aplicativos conectados. O Agentforce complementa o Service Cloud, em vez de substitu\\u00ed-lo.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Qu\\u00e3o preciso \\u00e9 o Agentforce para solicita\\u00e7\\u00f5es de clientes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A qualidade das respostas do Agentforce depende das fontes de dados, do conte\\u00fado de conhecimento, das instru\\u00e7\\u00f5es e da governan\\u00e7a configurados pela organiza\\u00e7\\u00e3o. Dados de neg\\u00f3cios bem mantidos e instru\\u00e7\\u00f5es de IA claramente definidas ajudam a produzir respostas mais relevantes e confi\\u00e1veis. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"O Agentforce pode escalar casos complexos para agentes humanos?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Sim. O Agentforce pode ser configurado para transferir conversas para representantes humanos de atendimento quando as solicita\\u00e7\\u00f5es exigirem conhecimento adicional, estiverem fora das instru\\u00e7\\u00f5es definidas ou atenderem a crit\\u00e9rios de escalonamento estabelecidos pela organiza\\u00e7\\u00e3o. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Quais empresas oferecem servi\\u00e7os de implementa\\u00e7\\u00e3o do Agentforce?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As organiza\\u00e7\\u00f5es devem procurar parceiros Salesforce com experi\\u00eancia em IA, transforma\\u00e7\\u00e3o de atendimento ao cliente, integra\\u00e7\\u00e3o de sistemas e implementa\\u00e7\\u00f5es corporativas do Salesforce. 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O Agentforce \u00e9 a estrutura de agentes de IA da Salesforce que permite que as organiza\u00e7\u00f5es criem e implementem agentes inteligentes capazes de analisar dados e executar a\u00e7\u00f5es no Salesforce. 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