{"id":16778,"date":"2024-11-05T10:26:48","date_gmt":"2024-11-05T10:26:48","guid":{"rendered":"https:\/\/app-nespon-web-prod.azurewebsites.net\/agentforce\/"},"modified":"2026-11-10T19:05:33","modified_gmt":"2026-11-10T19:05:33","slug":"agentforce","status":"publish","type":"page","link":"https:\/\/nespon.com\/pt-br\/salesforce\/agentforce\/","title":{"rendered":"Agentforce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16778\" class=\"elementor elementor-16778 elementor-12445\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9538ccd e-con-full e-flex e-con e-parent\" data-id=\"9538ccd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea28dc elementor-widget elementor-widget-html\" data-id=\"6ea28dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 02 \u2014 Hero: \"Agentforce for Revenue Management.\"\n  Paste into ONE Elementor \"HTML\" widget (full width section, no side padding on the section itself).\n  Background image path is set below in .nsp-hero \u2014 if this file ever moves to\n  a different WordPress install, update that url() to match its media URL there.\n-->\n<section class=\"nsp-hero\">\n  <div class=\"nsp-hero__scrim\"><\/div>\n  <div class=\"nsp-hero__inner\">\n    <span class=\"nsp-hero__badge\">SALESFORCE<\/span>\n    <h1 class=\"nsp-hero__title\">Agentforce<\/h1>\n    <p class=\"nsp-hero__text\">\n Construa e implemente agentes de IA que funcionam com dados, fluxos de trabalho e a\u00e7\u00f5es do Salesforce para apoiar clientes, funcion\u00e1rios e processos de neg\u00f3cios. Esta plataforma inovadora permite que as organiza\u00e7\u00f5es aumentem a efici\u00eancia operacional, aproveitando a IA para muito mais do que apenas responder a perguntas. \n    <\/p>\n    <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-hero__cta\">\n Fale com um especialista em Agentforce\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n    <\/a>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-hero{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#16241F;\n    --nsp-dark-2:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    position:relative;\n    overflow:hidden;\n    background:#16241F url('\/wp-content\/uploads\/2026\/11\/salesforce-hero.webp') no-repeat center center;\n    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data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a6ee8 elementor-widget elementor-widget-html\" data-id=\"a1a6ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:86,&quot;sticky_effects_offset&quot;:1,&quot;sticky_anchor_link_offset&quot;:1,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 03 \u2014 Sticky in-page sub-navigation (What Is Agentforce | Revenue Use Cases | ...)\r\n  Update the href=\"#xxx\" anchors to match the actual id=\"\" you give each section on the page.\r\n-->\r\n<div class=\"nsp-subnav\">\r\n  <div class=\"nsp-subnav__inner\">\r\n    <nav class=\"nsp-subnav__links\" aria-label=\"Page sections\">\r\n      <a href=\"#what-is-agentforce\" class=\"is-active\">O Que \u00c9 o Agentforce<\/a>\r\n      <a href=\"#revenue-use-cases\">Capacidades Principais<\/a>\r\n      <a href=\"#how-we-deliver\">Como Funciona<\/a>\r\n      <a href=\"#results\">Resultados<\/a>\r\n      <a href=\"#industries\">Por Que a Nespon<\/a>\r\n      <a href=\"#faq\">Perguntas Frequentes<\/a>\r\n    <\/nav>\r\n    <!--<a href=\"#\" class=\"nsp-subnav__cta\">Deploy Agents-->\r\n    <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n    <!--<\/a>-->\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n  .nsp-subnav{\r\n    --nsp-orange:#FF4400;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-orange);\r\n    position:sticky;\r\n    top:0;\r\n    z-index:500;\r\n  }\r\n  .nsp-subnav__inner{\r\n    max-width:1280px;margin:0 auto;padding:0 24px;\r\n    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class=\"nsp-lifecycle__title\">Agentes de IA Criados para Agir<\/h2>\n      <p>O Agentforce \u00e9 a plataforma avan\u00e7ada da Salesforce para construir e implementar agentes de IA. Esses agentes s\u00e3o projetados para entender solicita\u00e7\u00f5es, utilizar o contexto do neg\u00f3cio e executar a\u00e7\u00f5es autorizadas no Salesforce e em sistemas conectados. Diferente dos assistentes de IA tradicionais, o Agentforce permite que as organiza\u00e7\u00f5es automatizem fluxos de trabalho complexos, configurando agentes com t\u00f3picos, instru\u00e7\u00f5es e a\u00e7\u00f5es espec\u00edficas.   <\/p>\n      \n      <p>\n Ao conectar agentes de IA com dados do Salesforce, l\u00f3gica de neg\u00f3cios e ferramentas de automa\u00e7\u00e3o, o Agentforce apoia processos de vendas, atendimento e outras fun\u00e7\u00f5es do neg\u00f3cio. Por meio do Salesforce Flow, Apex, APIs e sistemas conectados, os agentes podem recuperar informa\u00e7\u00f5es relevantes, executar a\u00e7\u00f5es configuradas e apoiar fluxos de trabalho de m\u00faltiplas etapas, operando dentro de permiss\u00f5es e limites definidos. \n      <\/p>\n      \n      <!--<a href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/programa-de-transformacao-digital-de-uma-operadora-lider-de-telecomunicacoes-com-a-nespon-solutions\/\" class=\"nsp-link-arrow\">Explore the Success Story-->\n      <!--  <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\n      <!--<\/a>-->\n    <\/div>\n\n    <div class=\"nsp-lifecycle__col-cards\">\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">01<\/span>\n        <div>\n          <h3>Entender<\/h3>\n          <p>Os agentes usam intera\u00e7\u00f5es conversacionais e o contexto de neg\u00f3cio dispon\u00edvel para identificar com efic\u00e1cia as necessidades do usu\u00e1rio, garantindo uma experi\u00eancia de usu\u00e1rio integrada.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">02<\/span>\n        <div>\n          <h3>Raciocinar <\/h3>\n          <p>Os agentes aplicam instru\u00e7\u00f5es precisas e o contexto dispon\u00edvel para determinar a resposta ou a pr\u00f3xima a\u00e7\u00e3o adequada, aprimorando os processos de tomada de decis\u00e3o. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">03<\/span>\n        <div>\n          <h3>Agir<\/h3>\n          <p>Os agentes executam tarefas permitidas dentro de um fluxo de trabalho, usando a\u00e7\u00f5es configuradas e automa\u00e7\u00e3o do Salesforce, simplificando as opera\u00e7\u00f5es. <\/p>\n        <\/div>\n      <\/div>\n      <div class=\"nsp-step-card\">\n        <span class=\"nsp-step-card__num\">04<\/span>\n        <div>\n          <h3>Governar<\/h3>\n          <p>Projete agentes com base em permiss\u00f5es, instru\u00e7\u00f5es, limites de seguran\u00e7a, transfer\u00eancias para humanos e governan\u00e7a organizacional, garantindo conformidade e seguran\u00e7a, e mantendo altos padr\u00f5es de integridade dos dados. <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  .nsp-lifecycle{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#F7FBFC;\n    padding:96px 24px;\n  }\n  .nsp-lifecycle__inner{\n    max-width:1280px;margin:0 auto;\n    display:grid;grid-template-columns:1fr 1fr;gap:64px;\n    align-items:start;\n  }\n  .nsp-eyebrow{\n    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elementor-element-91bdf08 elementor-widget elementor-widget-html\" data-id=\"91bdf08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 05 \u2014 \"Core Capabilities\" dark 6-card grid (id: revenue-use-cases)\r\n-->\r\n<section class=\"nsp-caps\" id=\"revenue-use-cases\">\r\n  <div class=\"nsp-caps__inner\">\r\n    <div class=\"nsp-caps__head\">\r\n      <div>\r\n        <span class=\"nsp-eyebrow\">RECURSOS PRINCIPAIS<\/span>\r\n        <h2>Os Pilares dos <span>Agentes de IA Empresariais<\/span><\/h2>\r\n      <\/div>\r\n      <p class=\"nsp-caps__intro\">O Agentforce integra racioc\u00ednio, dados empresariais, a\u00e7\u00f5es, automa\u00e7\u00e3o e governan\u00e7a, transformando a IA de uma simples respondedora de perguntas em uma ativa apoiadora dos processos de neg\u00f3cio. <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"nsp-caps__grid\">\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">01<\/span><span class=\"nsp-tag\">Agent Builder<\/span><\/div>\r\n        <h3>Construa Agentes de IA<\/h3>\r\n        <p>Defina t\u00f3picos, instru\u00e7\u00f5es, a\u00e7\u00f5es e comportamento dos agentes em torno de processos de neg\u00f3cio espec\u00edficos, adaptando as solu\u00e7\u00f5es \u00e0s necessidades organizacionais.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">02<\/span><span class=\"nsp-tag\">Dados do Salesforce<\/span><\/div>\r\n        <h3>Fundamente os Agentes no Contexto do Neg\u00f3cio<\/h3>\r\n        <p>Conecte os agentes aos dados relevantes de clientes, contas, casos, oportunidades e outros dados de neg\u00f3cio permitidos no Salesforce, garantindo um processamento preciso.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">03<\/span><span class=\"nsp-tag\">A\u00e7\u00f5es e Automa\u00e7\u00e3o<\/span><\/div>\r\n        <h3>Passe das Respostas para a A\u00e7\u00e3o<\/h3>\r\n        <p>Conecte os agentes a a\u00e7\u00f5es do Salesforce, Flow, APIs e outras capacidades configuradas para executar tarefas definidas, promovendo efici\u00eancia.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">04<\/span><span class=\"nsp-tag\">Integra\u00e7\u00e3o Empresarial<\/span><\/div>\r\n        <h3>Conecte-se Al\u00e9m do Salesforce<\/h3>\r\n        <p>Use APIs e integra\u00e7\u00f5es para disponibilizar aos agentes dados externos e processos de neg\u00f3cio apropriados, ampliando a funcionalidade.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">05<\/span><span class=\"nsp-tag\">Transfer\u00eancias para Humanos<\/span><\/div>\r\n        <h3>Traga Pessoas para o Fluxo de Trabalho<\/h3>\r\n        <p>Projete pontos de escalonamento e transfer\u00eancia para situa\u00e7\u00f5es que exigem revis\u00e3o, julgamento ou interven\u00e7\u00e3o de um funcion\u00e1rio, garantindo supervis\u00e3o humana.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n\r\n      <div class=\"nsp-cap-card\">\r\n        <div class=\"nsp-cap-card__top\"><span class=\"nsp-cap-card__num\">06<\/span><span class=\"nsp-tag\">Seguran\u00e7a e Governan\u00e7a<\/span><\/div>\r\n        <h3>Controle Como os Agentes Operam<\/h3>\r\n        <p>Configure acesso, permiss\u00f5es, instru\u00e7\u00f5es, testes, monitoramento e governan\u00e7a em torno do comportamento dos agentes para opera\u00e7\u00f5es seguras, protegendo os ativos organizacionais.<\/p>\r\n        <!--<a href=\"#\" class=\"nsp-link-arrow\">Learn More-->\r\n        <!--  <svg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>-->\r\n        <!--<\/a>-->\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  .nsp-caps{\r\n    --nsp-orange:#FF4400;\r\n    --nsp-dark:#1D2E2C;\r\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\r\n    background:var(--nsp-dark);\r\n    padding:96px 24px;\r\n  }\r\n  .nsp-caps__inner{max-width:1280px;margin:0 auto;}\r\n  .nsp-caps .nsp-eyebrow{display:block;font-size:13px;font-weight:700;letter-spacing:.1em;color:var(--nsp-orange);margin-bottom:14px;}\r\n  .nsp-caps__head{\r\n    display:flex;justify-content:space-between;gap:40px;align-items:flex-end;\r\n    margin-bottom:48px;flex-wrap:wrap;\r\n  }\r\n  .nsp-caps__head h2{\r\n    font-size:clamp(24px,3vw,34px);line-height:1.2;font-weight:700;color:#fff;letter-spacing:-0.02em;margin:0;max-width:550px;\r\n  }\r\n  .nsp-caps__head h2 span{color:var(--nsp-orange);}\r\n  .nsp-caps__intro{\r\n    font-size:15px;line-height:1.7;color:#9db0ac;max-width:410px;margin:0;text-align: right;\r\n  }\r\n\r\n  .nsp-caps__grid{\r\n    display:grid;grid-template-columns:repeat(3,1fr);gap:20px;\r\n  }\r\n  .nsp-cap-card{\r\n    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!important;text-decoration:none !important;font-weight:700;font-size:14px;\r\n  }\r\n  .nsp-cap-card .nsp-link-arrow svg{transition:transform .15s ease;}\r\n  .nsp-cap-card .nsp-link-arrow:hover svg{transform:translateX(4px);}\r\n  .elementor-12445 .elementor-element.elementor-element-f96a279{\r\n          padding: 0px 0px;\r\n  }\r\n\r\n  @media (max-width:960px){\r\n    .nsp-caps__grid{grid-template-columns:repeat(2,1fr);}\r\n  }\r\n  @media (max-width:640px){\r\n    .nsp-caps{padding:64px 20px;}\r\n    .nsp-caps__grid{grid-template-columns:1fr;}\r\n  }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eb6715 e-con-full e-flex e-con e-parent\" data-id=\"7eb6715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a4b2e elementor-widget elementor-widget-html\" data-id=\"b1a4b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SECTION 06 \u2014 \"Ready to bring structure to your revenue?\" CTA banner\n  Same full-width\/card\/shadow treatment as 08-jumpstart-banner.html: a\n  full-bleed breakout section with a bordered, shadowed, rounded card inside.\n-->\n<section class=\"nsp-cta1\">\n  <div class=\"nsp-cta1__inner\">\n    <div class=\"nsp-cta1__card\">\n      <div class=\"nsp-cta1__text\">\n        <h2>Pronto para Colocar Agentes de IA para Trabalhar? <\/h2>\n        <p>Fale com um especialista da Nespon sobre as tuas prioridades para o Agentforce, desde a descoberta de casos de uso e design de agentes at\u00e9 dados, a\u00e7\u00f5es, integra\u00e7\u00f5es, governan\u00e7a e implementa\u00e7\u00e3o. Nossa equipe est\u00e1 pronta para te guiar durante todo o processo de implementa\u00e7\u00e3o eficaz do Agentforce.  <\/p>\n        <a href=\"https:\/\/nespon.com\/pt-br\/fale-conosco\/\" class=\"nsp-cta1__btn\">Agendar uma Chamada de Descoberta\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M4 12L12 4M12 4H5M12 4V11\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/a>\n      <\/div>\n      <div class=\"nsp-cta1__art\" aria-hidden=\"true\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/AI-agent-CTA-1.webp\" alt=\"\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/*\n    Defensive: if the Elementor Section\/Container\/Column wrapping this widget\n    has its own left\/right padding, margin, or a narrower max-width, that\n    shows up as extra empty space OUTSIDE this card that no amount of CSS on\n    .nsp-cta1 itself can remove. Same fix as 08-jumpstart-banner.html.\n  *\/\n  .elementor-section:has(.nsp-cta1),\n  .elementor-container:has(.nsp-cta1),\n  .elementor-column:has(.nsp-cta1),\n  .elementor-widget-wrap:has(.nsp-cta1),\n  .elementor-widget-container:has(.nsp-cta1),\n  .e-con:has(.nsp-cta1),\n  .e-con-inner:has(.nsp-cta1){\n    padding:0 !important;\n    margin:0 !important;\n    max-width:none !important;\n  }\n\n  .nsp-cta1{\n    --nsp-orange:#FF4400;\n    --nsp-dark:#1D2E2C;\n    font-family:'UntitledSans','Plus Jakarta Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;\n    background:#f5f8f7;\n    padding:70px 24px;\n    \/* Full-bleed breakout \u2014 forces this section to the true browser viewport\n       width no matter how narrow its parent theme\/Elementor wrapper is. *\/\n    width:100vw;\n    max-width:100vw;\n    position:relative;\n    left:50%;\n    right:50%;\n    margin-left:-50vw;\n    margin-right:-50vw;\n    box-sizing:border-box;\n    overflow-x:hidden;\n  }\n  .nsp-cta1__inner{max-width:100%;margin:0;}\n  .nsp-cta1__card{\n    background:#fff;\n    border:1px solid #e6eae8;\n    border-radius:20px;\n    box-shadow:0 20px 50px rgba(29,46,44,.08);\n    padding:48px 56px;\n    display:flex;align-items:center;justify-content:space-between;gap:40px;\n    flex-wrap:wrap;\n  }\n  .nsp-cta1__text{max-width:560px;}\n  .nsp-cta1__text h2{\n    font-size:clamp(22px,2.6vw,30px);font-weight:700;color:var(--nsp-dark);letter-spacing:-0.01em;margin:0 0 12px;\n  }\n  .nsp-cta1__text p{font-size:15.5px;line-height:1.65;color:#5b6b68;margin:0 0 24px;}\n  .nsp-cta1__btn{\n    display:inline-flex;align-items:center;gap:10px;\n    background:linear-gradient(135deg,#ff6a3d,var(--nsp-orange));\n    color:#fff !important;\n    text-decoration:none !important;\n    font-weight:600;font-size:16px;\n    padding:16px 26px;border-radius:10px;\n    box-shadow:0 14px 30px rgba(255,68,0,.28);\n    transition:transform .15s ease, box-shadow .15s ease;\n  }\n  .nsp-cta1__btn:hover{background:#e63e00;transform:translateY(-2px);}\n  .nsp-cta1__art{flex-shrink:0;}\n  .nsp-cta1__art img{display:block;width:100%;height:auto;}\n\n@media (max-width:760px){\n  .nsp-cta1__card{padding:36px 28px;justify-content:center;text-align:center;}\n  .nsp-cta1__text{max-width:none;}\n  .nsp-cta1__art{order:-1;flex-shrink:1;width:100%;max-width:280px;}\n}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c73fb4f e-con-full e-flex e-con e-parent\" data-id=\"c73fb4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d93131f elementor-widget elementor-widget-html\" data-id=\"d93131f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  SECTION 07 \u2014 \"How It Works\" interactive phase selector (id: how-we-deliver)\r\n  Auto-advances every 6s; pauses on hover\/focus and whenever the tab isn't\r\n  visible, and resets its timer whenever a phase is clicked manually.\r\n  NOTE: only Phase 01 (Quote) copy was visible in the prototype capture.\r\n  The copy for phases 02-05 below is written to match that tone\/pattern \u2014\r\n  double check it against the source design and edit as needed.\r\n-->\r\n<section class=\"nsp-howit\" id=\"how-we-deliver\">\r\n  <div class=\"nsp-howit__inner\">\r\n    <div class=\"nsp-howit__head\">\r\n      <div>\r\n        <span class=\"nsp-eyebrow\">SERVI\u00c7OS NESPON AGENTFORCE<\/span>\r\n        <h2>Construa Agentes em Torno de <span>Processos de Neg\u00f3cio Reais<\/span><\/h2>\r\n      <\/div>\r\n      <p class=\"nsp-howit__intro\">Conecte canais de atendimento, gest\u00e3o de casos, roteamento, contexto do cliente e fluxos de resolu\u00e7\u00e3o no Salesforce para criar experi\u00eancias integradas orientadas por IA. Esta abordagem garante que os agentes de IA se alinhem e aprimorem os teus processos de neg\u00f3cio existentes.  <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"nsp-howit__body\">\r\n      <div class=\"nsp-howit__list\" role=\"tablist\" aria-label=\"Transaction phases\">\r\n        <button class=\"nsp-howit__item is-active\" data-phase=\"0\" role=\"tab\" aria-selected=\"true\">\r\n          <span class=\"nsp-howit__num\">01<\/span>\r\n          <span class=\"nsp-howit__item-text\"><em>DESCOBRIR<\/em><strong>Prontid\u00e3o e Descoberta de Casos de Uso<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"1\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">02<\/span>\r\n          <span class=\"nsp-howit__item-text\"><em>DESENHAR<\/em><strong>Design do Agente<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"2\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">03<\/span>\r\n          \r\n          \r\n          <span class=\"nsp-howit__item-text\"><em>CONSTRUIR<\/em><strong>Constru\u00e7\u00e3o e Configura\u00e7\u00e3o<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"3\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">04<\/span>\r\n         <span class=\"nsp-howit__item-text\"><em>INTEGRAR<\/em><strong>Dados e Integra\u00e7\u00e3o<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"4\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">05<\/span>\r\n          <span class=\"nsp-howit__item-text\"><em>TESTAR<\/em><strong>Testes e Governan\u00e7a<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n        <button class=\"nsp-howit__item\" data-phase=\"5\" role=\"tab\" aria-selected=\"false\">\r\n          <span class=\"nsp-howit__num\">06<\/span>\r\n          <span class=\"nsp-howit__item-text\"><em>IMPLEMENTAR<\/em><strong>Implementa\u00e7\u00e3o e Otimiza\u00e7\u00e3o<\/strong><\/span>\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M3 8H13M13 8L8.5 3.5M13 8L8.5 12.5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\r\n        <\/button>\r\n      <\/div>\r\n\r\n      <div class=\"nsp-howit__panel\">\r\n        <span class=\"nsp-howit__panel-phase\">FASE 01 \u00b7 DESCOBERTA<\/span>\r\n        <h3 class=\"nsp-howit__panel-title\">Prontid\u00e3o e Descoberta de Casos de Uso<\/h3>\r\n        <p class=\"nsp-howit__panel-text\">Identifique fluxos de trabalho onde a automa\u00e7\u00e3o com agentes \u00e9 adequada e defina objetivos, usu\u00e1rios, dados, a\u00e7\u00f5es e crit\u00e9rios de sucesso.<\/p>\r\n        <div class=\"nsp-howit__progress\">\r\n          <div class=\"nsp-howit__bar\"><span style=\"width:16.67%\"><\/span><\/div>\r\n          <div class=\"nsp-howit__steps\">\r\n            <span class=\"is-done\">Descobrir<\/span><span>Desenhar<\/span><span>Construir<\/span><span>Integrar<\/span><span>Testar<\/span><span>Implementar<\/span>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script type=\"application\/json\" id=\"nsp-howit-data\">\r\n[\r\n  {\"phase\":\"PHASE 01 \u00b7 DISCOVER\",\"title\":\"Readiness & Use-Case Discovery\",\"text\":\"Identify workflows where agentic automation is appropriate and 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section can use its full width *\/\n.elementor-12445 .elementor-element.elementor-element-9e15e6b{padding:0}\n<\/style>\n  <div class=\"nsp-cs__inner\">\n    <div class=\"nsp-cs__head\">\n      <div class=\"nsp-cs__intro\">\n        <div class=\"nsp-cs__eyebrow\">Resultados de clientes<\/div>\n        <h2 class=\"nsp-cs__title\">Impacto Mensur\u00e1vel, Sempre.<\/h2>\n      <\/div>\n      <a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/estudo-de-caso\/\">Explorar todos os estudos de caso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a>\n    <\/div>\n    <div class=\"nsp-cs__track\" aria-roledescription=\"carousel\" aria-label=\"Client case studies\">\n      <article class=\"nsp-cs__slide is-active\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy-1.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>25%<\/strong>de Redu\u00e7\u00e3o em Recursos de Gest\u00e3o de Transfer\u00eancias<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">01.<\/span><span class=\"nsp-cs__industry\">Seguros<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">Redu\u00e7\u00e3o em Recursos de Gest\u00e3o de Transfer\u00eancias<\/h3>\n          <p class=\"nsp-cs__desc\">O Agentforce via WhatsApp permitiu que usu\u00e1rios segurados realizassem intera\u00e7\u00f5es de gest\u00e3o de transfer\u00eancias por autoatendimento, reduzindo significativamente o esfor\u00e7o operacional manual. Isto demonstra a capacidade da plataforma de simplificar processos. <\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/nespon-consegue-reduzir-em-25-os-recursos-de-gestao-de-transferencias-usando-o-agentforce\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n      <article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">\n        <div class=\"nsp-cs__media\">\n          <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/11\/casestudy1.webp\" alt=\"\" loading=\"lazy\">\n          <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>\n          <span class=\"nsp-cs__stat\"><strong>45%<\/strong>Agentforce + Field Service<\/span>\n        <\/div>\n        <div class=\"nsp-cs__body\">\n          <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">02.<\/span><span class=\"nsp-cs__industry\">Telecomunica\u00e7\u00f5es<\/span><\/div>\n          <h3 class=\"nsp-cs__name\">Automatizando o Fechamento de Ordens de Servi\u00e7o de Campo com Agentforce<\/h3>\n          <p class=\"nsp-cs__desc\">A Nespon permitiu que t\u00e9cnicos de uma grande operadora de telecomunica\u00e7\u00f5es da Am\u00e9rica Latina automatizassem o fechamento de Ordens de Servi\u00e7o ou acionassem suporte quando necess\u00e1rio, por meio do Salesforce Field Service. Esta automa\u00e7\u00e3o melhorou a efici\u00eancia na entrega de servi\u00e7os. <\/p>\n          <div class=\"nsp-cs__foot\"><a class=\"nsp-cs__link\" href=\"https:\/\/nespon.com\/pt-br\/historia-de-sucesso\/gestao-do-fechamento-de-ordens-de-trabalho-em-campo-com-agentforce-nespon-solutions\/\">Leia o caso de sucesso<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"><\/path><path d=\"M8 7h9v9\"><\/path><\/svg><\/a><\/div>\n        <\/div>\n      <\/article>\n      <!--<article class=\"nsp-cs__slide\" aria-roledescription=\"slide\">-->\n      <!--  <div class=\"nsp-cs__media\">-->\n      <!--    <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/09\/usecase1.webp\" alt=\"\" loading=\"lazy\">-->\n      <!--    <span class=\"nsp-cs__scrim\" aria-hidden=\"true\"><\/span>-->\n      <!--    <span class=\"nsp-cs__stat\"><strong>60%<\/strong>Faster quote turnaround<\/span>-->\n      <!--  <\/div>-->\n      <!--  <div class=\"nsp-cs__body\">-->\n      <!--    <div class=\"nsp-cs__meta\"><span class=\"nsp-cs__num\">03.<\/span><span class=\"nsp-cs__industry\">Insurance<\/span><\/div>-->\n      <!--    <h3 class=\"nsp-cs__name\">60% faster quote turnaround<\/h3>-->\n      <!--    <p class=\"nsp-cs__desc\">Implemented Revenue Cloud for a national insurer, streamlining policy quoting and binding across multiple lines of business. 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class=\"nsp-badge-img\" src=\"\/wp-content\/uploads\/2026\/10\/Partner-Badge-Certified-PNG-Horizontal.png\" alt=\"Claude Registered Partner\">\n<\/div>\n      <\/div>\n\n      <div class=\"nsp-why__right\">\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span> Parceiro Salesforce Summit, o n\u00edvel mais alto no Programa de Parceiros Salesforce. <\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span>Experi\u00eancia pr\u00e1tica com Agentforce em atendimento ao cliente, opera\u00e7\u00f5es de campo, vendas e fluxos de trabalho empresariais. <\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span>Entrega completa, desde a descoberta de casos de uso e design de agentes at\u00e9 configura\u00e7\u00e3o, integra\u00e7\u00e3o, testes, implementa\u00e7\u00e3o e otimiza\u00e7\u00e3o.<\/div>\n        <div class=\"nsp-check-row\"><span class=\"nsp-check\">\u2713<\/span>Expertise em Salesforce, Data 360, 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Avalie se o Salesforce Agentforce pode melhorar a produtividade, reduzir trabalho manual e integrar-se ao teu ambiente Salesforce existente. Um projeto piloto costuma ser a melhor forma de validar o valor para o neg\u00f3cio antes de uma implementa\u00e7\u00e3o mais ampla.  <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como come\u00e7ar com uma implementa\u00e7\u00e3o piloto do Agentforce?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Comece com um \u00fanico caso de uso de alto impacto, como suporte ao cliente, qualifica\u00e7\u00e3o de leads ou gest\u00e3o de casos. Defina m\u00e9tricas claras de sucesso, prepare os teus dados do Salesforce, configure o agente de IA e teste-o com um pequeno grupo de usu\u00e1rios antes de expandir para toda a organiza\u00e7\u00e3o. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como treinar os funcion\u00e1rios para trabalhar ao lado dos agentes do Agentforce?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Ofere\u00e7a treinamento baseado em fun\u00e7\u00f5es sobre como o Salesforce Agentforce apoia os fluxos de trabalho di\u00e1rios, quando os funcion\u00e1rios devem revisar as recomenda\u00e7\u00f5es da IA e como lidar com exce\u00e7\u00f5es. Treinamento cont\u00ednuo e feedback dos usu\u00e1rios ajudam a melhorar a ado\u00e7\u00e3o e a construir confian\u00e7a nos processos assistidos por IA. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como o Agentforce se compara \u00e0 constru\u00e7\u00e3o de um agente de IA personalizado?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Salesforce Agentforce \u00e9 constru\u00eddo nativamente sobre o Salesforce, proporcionando acesso seguro aos dados de CRM, automa\u00e7\u00e3o e governan\u00e7a com desenvolvimento personalizado m\u00ednimo. Construir um agente de IA personalizado oferece maior flexibilidade, mas geralmente exige mais desenvolvimento, integra\u00e7\u00e3o e manuten\u00e7\u00e3o cont\u00ednua. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Como o Agentforce se integra \u00e0s nuvens Salesforce existentes?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Salesforce Agentforce se integra nativamente com Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Slack e Salesforce Flow. Ele usa com seguran\u00e7a os dados, a automa\u00e7\u00e3o e as permiss\u00f5es do Salesforce para apoiar fluxos de trabalho orientados por IA em todos os teus processos de neg\u00f3cio existentes. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Quanto tempo leva, normalmente, uma implementa\u00e7\u00e3o do Agentforce?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O tempo de implementa\u00e7\u00e3o depende da complexidade do projeto. Uma implementa\u00e7\u00e3o piloto costuma ser conclu\u00edda em algumas semanas, enquanto implementa\u00e7\u00f5es empresariais com m\u00faltiplos casos de uso, integra\u00e7\u00f5es e requisitos de governan\u00e7a geralmente levam v\u00e1rios meses. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Quanto custa implementar o Agentforce em uma empresa?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Os custos variam de acordo com o licenciamento do Agentforce, o escopo da implementa\u00e7\u00e3o, as integra\u00e7\u00f5es, a personaliza\u00e7\u00e3o e o n\u00famero de agentes de IA implementados. A maioria das organiza\u00e7\u00f5es trabalha com um parceiro de implementa\u00e7\u00e3o Salesforce para avaliar os requisitos e estimar o investimento total. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Que configura\u00e7\u00e3o \u00e9 necess\u00e1ria para colocar o Agentforce em funcionamento com seguran\u00e7a?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Uma implementa\u00e7\u00e3o segura do Salesforce Agentforce inclui acesso baseado em fun\u00e7\u00f5es, permiss\u00f5es de usu\u00e1rio, autentica\u00e7\u00e3o, limites de seguran\u00e7a para IA, governan\u00e7a de dados e pol\u00edticas de conformidade. A configura\u00e7\u00e3o adequada garante que os agentes de IA acessem apenas dados aprovados e operem dentro das regras de neg\u00f3cio definidas. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Que dados s\u00e3o necess\u00e1rios antes de implementar o Agentforce em uma organiza\u00e7\u00e3o?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Salesforce Agentforce tem melhor desempenho com dados precisos do Salesforce, processos de neg\u00f3cio claramente definidos e fontes de conhecimento relevantes, como artigos do Salesforce Knowledge ou registros do Data Cloud. Dados de alta qualidade ajudam os agentes de IA a oferecer respostas e recomenda\u00e7\u00f5es mais precisas. <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Quais setores s\u00e3o mais adequados para a implementa\u00e7\u00e3o do Agentforce?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">O Salesforce Agentforce \u00e9 bastante adequado para setores com alto engajamento do cliente e fluxos de trabalho repetitivos, incluindo telecomunica\u00e7\u00f5es, servi\u00e7os financeiros, sa\u00fade, seguros, varejo, manufatura e setor p\u00fablico.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Que suporte cont\u00ednuo \u00e9 necess\u00e1rio ap\u00f3s o lan\u00e7amento do Agentforce?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Ap\u00f3s a implementa\u00e7\u00e3o, as organiza\u00e7\u00f5es devem monitorar o desempenho dos agentes, manter a qualidade dos dados, refinar fluxos de trabalho e prompts, revisar as pol\u00edticas de governan\u00e7a e otimizar continuamente os agentes de IA \u00e0 medida que os requisitos do neg\u00f3cio evoluem.<\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"nsp-faq__item\">\n        <button class=\"nsp-faq__q\" type=\"button\" aria-expanded=\"false\">Quais casos de uso funcionam melhor para o Agentforce em vendas e atendimento?\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M1 5L8 12L15 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n        <\/button>\n        <div class=\"nsp-faq__a\">\n          <div class=\"nsp-faq__a-inner\">Os casos de uso mais comuns incluem qualifica\u00e7\u00e3o de leads, gest\u00e3o de oportunidades, suporte ao cliente, resumo de casos, recomenda\u00e7\u00f5es de conhecimento, pr\u00f3ximas melhores a\u00e7\u00f5es, automa\u00e7\u00e3o de follow-up e tratamento de solicita\u00e7\u00f5es de atendimento.<\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function () {\n  var each = function (list, fn) { Array.prototype.forEach.call(list, fn); 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